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36 posts

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Topic # 179427 8-Sep-2015 12:29
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Hi, I have playback issues with 3Now playing through my Samsung TV (UA48J6200).  I keep getting "unexpected error" messages from 3Now.

I have a Vodafone Fibre connection.

Does anyone else have this problem and could anyone recommend any fixes?


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996 posts

Ultimate Geek
+1 received by user: 149

  Reply # 1381756 8-Sep-2015 13:52
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Check for an online firmware update for the tv.


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Wannabe Geek

  Reply # 1381801 8-Sep-2015 14:30
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Have you tried contacting Samsung? I pm'd them through FB for an issue with my phone and they responded pretty quickly


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Master Geek
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  Reply # 1382016 8-Sep-2015 20:19
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Any chance of a screenshot/photo of the error?

36 posts

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  Reply # 1382028 8-Sep-2015 20:48
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Thanks for your help guys. I checked the firmware and it is up to date. The error is hard to duplicate as it came up in two separate instances when I was 3/4 of the way thru my favourite show and I couldn't get 3now to fast forward back to where I was up to. I am certain it said something about an unexpected error and the text was in 3now font not Samsungs (if that makes sense). Cheers

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Uber Geek
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  Reply # 1382032 8-Sep-2015 20:51
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We are on VF fibre and Samsung smart TV.  While things have settled down more recently we frequently find 3Now rather glitchy, one day it works fine and the next it refuses to play ball.  I had put it down to the app rather than the TV as everything else works just fine.    

Always be yourself, unless you can be Batman, then always be the Batman

36 posts

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  Reply # 1383252 9-Sep-2015 09:59
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I agree and nice to know I'm not alone! Got to figure an HD TV is pulling down a lot more data than just serving it up to a tablet or computer. I haven't experienced this with TVNZ on demand on the Samsung. Hopefully something that 3Now can look into.

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