Netflix Android app not working with UnoTelly

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WildQwerty

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#180990 28-Sep-2015 20:56

Hi,

On Sunday Netflix stopped working on my android devices when I'm using Netflix Android app with UnoTelly. Netflix works perfectly with a couple of windows 7 computers. I've contacted UnoTelly support and gone through checking everything out and are currently being escalated to 2nd level support. I'm just wondering if anyone else if having these issues.

I initially got this this error when trying to watch a video:

"Sorry, we could not reach the Netflix service. Please try again later"

I then reset the android app when trying to sign in I now get this error:

"Please make sure that your device has network connectivity and the date and time settings are accurate. (-3)"

We can get it to work if I run a very old version of the app http://help.unotelly.com/support/solutions/articles/199318

But that app is so old it wont work with my chrome cast.

Can anyone else confirm if they can use the android app with UnoTelly at the moment?

freitasm

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#1396108 28-Sep-2015 21:01

Yep, same happening for me. Amazon Fire TV and browser work fine but not the Android app.

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WildQwerty

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Wannabe Geek

#1396109 28-Sep-2015 21:08

It's a little strange how it started yesterday, I did suspect it was due to day light savings messing with the authentication but setting the time didnt seem to help. The app was updated over a week ago and even the previous 4 versions have the same issue.

I don't think its related but I'm using Orcon for my ISP.

Thanks for the quick reply :)

lchiu7

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#1396165 28-Sep-2015 22:15

Version 3.14.3 build 5200 works fine for me on my Nexus 5 using Unotelly. I didn't notice any interruption of service across daylight savings.

Also works fine on my Nexus 7 (2013) - same build.

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michaelmurfy

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#1396201 28-Sep-2015 23:05

Won't be related to time zone changes or anything. My Netflix app works fine on all devices on my WLAN (Android, iPhone, FireTV) using dns4me.

Ensure you're redirecting Google DNS (or better still, all DNS) to your router or DNS providers servers. Blocking them works too however it'll come with a cost of speed when launching the app. I am personally redirecting all DNS traffic back to my routers DNS resolver (as per my guides) and so far it has been the most stable setup when it comes to the next wave of blocking from providers like Netflix.

Netflix on Android uses Google DNS and I've even seen it query OpenDNS (according to my router logs). I can't comment if this is a Unotelly issue or not but thought I'd just share this.

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freitasm

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#1396208 28-Sep-2015 23:15

I block Google DNS but will have to check OpenDNS.

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WildQwerty

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Wannabe Geek

#1396839 29-Sep-2015 20:43

I heard back from UnoTelly support, they were asking me to change how I blocked the google DNS servers. I had a static route directing them to my routers IP. I have instead directed them to an unused internal IP Address and everything has started working again.

I'm at a loss to explain why it worked previously but then stopped, at least its going again now anyway. I do wonder if Orcon turned off the last vestiges of their global mode service recently (but thats a pure guess on my part).

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WildQwerty

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Wannabe Geek

#1403533 10-Oct-2015 15:40

Turns out I'm still having intermittent issues with this, it looks like I missed a couple of the other DNS serversz which I've just added to the routing table now.

http://help.unotelly.com/support/articles/96831-how-to-block-netflix-app-on-ps3-from-using-public-dns-lookups-requires-supported-router-

I'll see how this goes

freitasm

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#1403593 10-Oct-2015 18:45

Try blocking the following addresses as well and let me know:

208.67.222.123
208.67.220.123

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