Hi all,

I have the HBO Go app installed on my Roku and I am having authentication issues with it. I'm aware that every so often I do have to reauthenticate, but in the last couple of days I've had a new issue (NOTE: I am using a US-based family member's subscription for their cable provider).

When I go to activate the app and go to the HBO Go activation page, I select my cable provider (in this case DirecTV), enter the username and password...and then I get an error message stating that "it appears HBO is not included in the cable package I have subscribed to. Please call DirecTV if you believe this message is an error". My family member DOES subscribe to HBO - she has DirecTV's Premium package which includes damn near everything.

I also tried with another family member's account thru AT&T, but got the same thing. I'm guessing this only just happened when the HBO Now Roku app was introduced last week as it was fine before that.

Is it possible that AT&T has introduced some sort of IP verification to ensure that the authentication request is coming from an IP range within AT&T's range (which has extended to DirecTV since they are now owned by AT&T)? I'm using UnoTelly currently.

Anyone else having the same issue or can shed some light on this?

Cheers,
Richard