TV Player UK stopped working on Apple TV 4

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jarledb

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#185147 11-Nov-2015 17:22

I have been using TV Player UK for a few days and it looked like a nice service.

Using it on Apple TV 4 with Unotelly. But the last couple of days I only get a blank page, no text - no images - nothing. Very strange. Currently following up with Unotelly to check if there is something going on with their unblocking service and TV Player.

Anyone else having problems?

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#1426399 11-Nov-2015 17:26

I will check when I get home from work. Was okay on the weekend.

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Dynamike

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#1426404 11-Nov-2015 18:00

It appears to be a problem with Unotelly DNS.

I also get a blank screen on my Apple TV4, and on my iPad I get the message that "TVplayer is only available in the UK".

Switching on Unotelly UK VPN on the iPad and it works again.

DaveB

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#1426453 11-Nov-2015 19:16

Dynamike: It appears to be a problem with Unotelly DNS.

Might I venture to suggest it might be an Apple issue? BBC iplayer downloads and live streaming through Unotelly are working fine on my 3 Android devices and 3 Sammy smart TVs.

Dynamike

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#1426483 11-Nov-2015 19:38

DaveB: Might I venture to suggest it might be an Apple issue? BBC iplayer downloads and live streaming through Unotelly are working fine on my 3 Android devices and 3 Sammy smart TVs.

TVplayer is a different app. It live streams all the the UK Freeview channels.
https://tvplayer.com

Rikkitic

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#1426498 11-Nov-2015 20:00

I have been using TVPlayer without problem on different PCs and different DNS proxies. Yesterday it was working fine. Today I am getting 'security error' messages, also with Unotelly.

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Rikkitic

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#1426503 11-Nov-2015 20:08

I just checked another live streaming site that also does the UK and that is working fine. This issue is specific to TVplayer.com.

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DaveB

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#1426506 11-Nov-2015 20:17

Dynamike:
DaveB: Might I venture to suggest it might be an Apple issue? BBC iplayer downloads and live streaming through Unotelly are working fine on my 3 Android devices and 3 Sammy smart TVs.

TVplayer is a different app. It live streams all the the UK Freeview channels.
https://tvplayer.com

ARRGH My apologies. Just checked the correct app and like the OP it is no longer working on my Note 4 (on Unotelly).

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littleheaven

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#1426521 11-Nov-2015 20:38

Not working for me on ATV4 or iPad with UnoTelly DNS. UnoTelly are usually pretty good at sorting these issues out so hopefully it'll be fixed soon.

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Rikkitic

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#1426544 11-Nov-2015 21:02

I am in contact with Unotelly and have been exchanging messages with tech support. They don't seem to be aware that anything is wrong. So far I am being asked elementary questions about my DNS set-up but responses are quick so I hope they will soon realise there is a real problem. I sent them a link to this thread.

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michaelmurfy

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#1426545 11-Nov-2015 21:02

It isn't just limited to UnoTelly - getting the same issues via DNS4ME.

My hosts file is also up-to-date:

20:59 ubnt@charmander ~ $ sudo -s

vbash-4.1# cd /config/scripts/dns4me/

vbash-4.1# ./update.sh

Your current dns4me hosts file is up-to-date...

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Rikkitic

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#1426547 11-Nov-2015 21:03

Yeah I was also having it on other proxies.

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Rikkitic

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#1426549 11-Nov-2015 21:08

Hi, This has been escalated to our engineering team. We will update you again once the issue has been resolved. Feel free to contact us for any additional assistance you may need. Thank you for using UnoTelly! Best Regards, Davied Level 1 UnoTelly Support Like us on Facebook: https://www.facebook.com/unotelly Follow us on Twitter: https://twitter.com/unotelly Visit our website: http://www.unotelly.com/unodns/

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Rikkitic

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#1426746 12-Nov-2015 09:35

Hi,
Thank you for your patience while we worked on this issue. I am happy to let you know that our Engineering Team has been fixed the issue and this channel should be working again. Please test it on your end and let us know if you continue to have any trouble. You may have to clear cache if it still doesn’t work. Also please try to reboot/restart your devices.
How to Clear Browser Cache http://help.unotelly.com/solution/categories/15889/folders/26129/articles/83503

We set now the TV Player on dynamo.

Kindly access https://www2.unotelly.com/dynamo and turn on TVPlayer (set to UK)

Login to https://quickstart3.unotelly.com/quickstart and Update your IP. After updating your IP, retry access to the channel.

Feel free to contact us for any additional assistance you may need.

Thank you for using UnoTelly!

Best Regards,

Leo
Level 1 UnoTelly Support

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trig42

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#1426750 12-Nov-2015 09:40

Unotelly are awesome.

Great service!

littleheaven

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#1426751 12-Nov-2015 09:45

Yay! Going to subscribe to their Plus service, I think. It's in beta at the moment so might be buggy, but it's a discounted rate which you keep as long as you stay subscribed, even after beta ends.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

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