Apple TV Setup with American Netflix

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KCut

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Geek
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Topic # 189084 16-Dec-2015 13:45

Hi There,

Wondering if anyone one can help me? We currently have Apple TV and access American Netflix using Itunes, the problem I have is that I don't seem to have the same content as friends who are actually in the U.S. have. As I am not all that Savvy with the setup (My son is) I know we have unblock-us which changes our DNS. It's strange cause I'm sure the content used to be the same. Any help would be appreciated, thanks.

littleheaven

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Reply # 1451581 16-Dec-2015 13:53

Where are the DNS settings loaded? Into your router or the Apple TV itself? If I am reading correctly, you have subscribed to Netflix via the iTunes subscription service, and you are using the app that is natively on the Apple TV. If that is the case, if your geo-unblocking service is working correctly, then you should be seeing American content, regardless of how you are logged into your Apple TV or what location it is set to. If you are not, it points to an issue with the unblocking service. Unblock US should have a step by step guide on their website for your device (I can't access it from work to find you a link). Do you feel comfortable trying to follow something like that to check if your DNS settings are correct?

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.

KCut

25 posts

Geek
+1 received by user: 1

Reply # 1451583 16-Dec-2015 13:56

I could try, if not my son can he is in the middle of doing an I.T. degree. But it seems straight forward enough.

Really appreciate your reply.

KCut

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Geek
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Reply # 1451585 16-Dec-2015 13:57

I'm assuming the DNS settings are loaded into the Apple TV but would need to check that out

old3eyes

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Reply # 1451606 16-Dec-2015 14:27

The way I tested for content was by doing a search for Star Trek. If you only see the movies and not the TV programs you are on the NZ one . If you see the TV programs as well then you're on the US one.. I use Netflix via my Apple TV..

Regards,

Old3eyes

littleheaven

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Reply # 1451609 16-Dec-2015 14:29

Here is a step-by-step on how to change your DNS settings on the Apple TV3 (not the newest one): http://www.imore.com/issues-streaming-your-apple-tv-updating-your-dns-settings-may-help You can't do too much damage if you get it wrong - just change them back to automatic. You will need to know what the Unblock US DNS server settings are - that info should be available if you log into your Unblock US account. They may give you two options but only one will be required for the Apple TV so just use the primary one. Good luck.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.

KCut

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Geek
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Reply # 1451616 16-Dec-2015 14:34

Thanks for that will give it a go.

eracode

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Reply # 1451690 16-Dec-2015 15:57

littleheaven: Where are the DNS settings loaded? Into your router or the Apple TV itself? If I am reading correctly, you have subscribed to Netflix via the iTunes subscription service, and you are using the app that is natively on the Apple TV. If that is the case, if your geo-unblocking service is working correctly, then you should be seeing American content, regardless of how you are logged into your Apple TV or what location it is set to. If you are not, it points to an issue with the unblocking service. Unblock US should have a step by step guide on their website for your device (I can't access it from work to find you a link). Do you feel comfortable trying to follow something like that to check if your DNS settings are correct?

With unblock-us you may not necessarily be automatically seeing US Netflix programming - one of the features of unblock-us is that you can very easily select any of the 20-or-so countries where Netflix operates and access that country's programming. If OP's son installed it, he may have selected a country other than US and that could be why you are seeing something different to your US friends' programming.

Check the unblock-us website (or iOS or Android app) and once you log in to your account you can easily see which country it is set for and easily change it if you wish. If it's not set to 'USA' that may well be your answer.

littleheaven

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Reply # 1452102 17-Dec-2015 09:32

eracode:
littleheaven: Where are the DNS settings loaded? Into your router or the Apple TV itself? If I am reading correctly, you have subscribed to Netflix via the iTunes subscription service, and you are using the app that is natively on the Apple TV. If that is the case, if your geo-unblocking service is working correctly, then you should be seeing American content, regardless of how you are logged into your Apple TV or what location it is set to. If you are not, it points to an issue with the unblocking service. Unblock US should have a step by step guide on their website for your device (I can't access it from work to find you a link). Do you feel comfortable trying to follow something like that to check if your DNS settings are correct?

With unblock-us you may not necessarily be automatically seeing US Netflix programming - one of the features of unblock-us is that you can very easily select any of the 20-or-so countries where Netflix operates and access that country's programming. If OP's son installed it, he may have selected a country other than US and that could be why you are seeing something different to your US friends' programming.

Check the unblock-us website (or iOS or Android app) and once you log in to your account you can easily see which country it is set for and easily change it if you wish. If it's not set to 'USA' that may well be your answer.

Ah, true. Unotelly is similar - their Dynamo settings allow you to choose the region for Netflix, but it does default to USA which is why I didn't think of it initially.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.

esawers

251 posts

Ultimate Geek
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Reply # 1452133 17-Dec-2015 10:06

Try updating your ip address on unblock us

If it has an old ip address then it will be showing NZ content only.

KCut

25 posts

Geek
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Reply # 1452189 17-Dec-2015 11:03

Thanks for the help everyone have managed to sort it out, seems my son was mucking around and had changed our DNS!

littleheaven

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Reply # 1452299 17-Dec-2015 14:17

One person supports this post

Glad it got fixed!

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.

TENKAN

157 posts

Master Geek
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Reply # 1453172 18-Dec-2015 18:13

Hi there, sorry to hijack this thread, but I'm having exactly the same problem with my lg and samsung tvs, they used to play the us Netflix site but a week ago will now only show the NZ one no matter what I do,(my android phone sometimes will play and sometimes won't really strange) I'm using unotelly with a belkin router, have reset everything redone the DNS settings,the laptop has no problem playing the us site so this tells me it's something to do with the TV apps and not unotelly or the router.