Netflix won't go on Samsung UA55H6400

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rossmcm

111 posts

Master Geek

#204991 25-Oct-2016 21:25

Just signed up for a month trial of Netflix. Successfully accessing it from iPad, Android tablet and 2 PC's but the household TV (UA55H6400) won't start the app. The TV accesses Youtube, runs the stock browser, On demand TV1, Sky on demand, all with no issues, but no Netflix. When I attempt to start the Netflix app. it comes back instantly with "Try again later" - no other error code - this message is generated by the TV, not the netflix app. The app never gets started (at least to the point of showing a user interface).

Tried setting the TV to manual DNS, 8.8.8.8. TV is wired-connected to ADSL router

ajw

1932 posts

Uber Geek

#1657770 25-Oct-2016 21:40

How old is the TV. I recently bought a IPTV box from China and had to update the Netflix app from the google play store. Have you called Samsung for advice.

riahon

946 posts

Ultimate Geek

#1657774 25-Oct-2016 21:44

Have you set the correct time on the TV?

rossmcm

111 posts

Master Geek

#1657776 25-Oct-2016 21:46

Bought it new a little under 2 years ago. I've been onto Netflix support, but not Samsung. I reckon they are pretty busy right now... ;-)

I thought about updating the app but can't see where I might do that.

rossmcm

111 posts

Master Geek

#1657777 25-Oct-2016 21:47

Yep. It's set to auto-sync.

ajw

1932 posts

Uber Geek

#1657779 25-Oct-2016 21:54

Check with Samsung support. A friend of mine has a 4 year old Panasonic smart TV and now can't access Netflix even after resetting the TV and doing all the other procedures as advised by Panasonic support. Fortunately my friend has the latest playstation and was able to access netflix through that.

scuwp

3885 posts

Uber Geek

#1657786 25-Oct-2016 22:04

The app should update automatically but you could try deleting it and reinstalling it again. I have periodic problems loading the app on my Samsung TV and sometimes get the same result. Going back to the smart screen and trying again normally resolves it.

Lazy is such an ugly word, I prefer to call it selective participation

richms

28178 posts

Uber Geek

Trusted

Lifetime subscriber

#1657797 25-Oct-2016 22:33

I had a samsung, it had netflix when I set it to the US region. And hulu, and a few other useful things.

Someone was wanting TVNZ ondemand. I changed it to NZ. Netflix and hulu went away. Set it back to US, never got netflix again. Hulu fine tho.

Apparantly was never supposed to have had it as it was not a US model or some lame excuse.

This is why I value the smart features in TVs pretty low. Dealing with samsung support was driving me crazy too.

Richard rich.ms

Tradepub

Free professional, reference and technical white papers (affiliate link).

rossmcm

111 posts

Master Geek

#1658079 26-Oct-2016 12:17

I fixed the problem - there wasn't really any problem. I wandered around the menus until I found where you can display a grid of the installed apps. When that displayed, some of the icons - including Netflix - were blank - just the caption showing. As I watched each of the blank icons in turn displayed a progress bar and when it reached 100% the icon appeared, so I guess those apps were updating.

Whatever, after that Netflix worked no problem.

Thanks for your input folks.

ajw

1932 posts

Uber Geek

#1658088 26-Oct-2016 12:29

rossmcm: I fixed the problem - there wasn't really any problem. I wandered around the menus until I found where you can display a grid of the installed apps. When that displayed, some of the icons - including Netflix - were blank - just the caption showing. As I watched each of the blank icons in turn displayed a progress bar and when it reached 100% the icon appeared, so I guess those apps were updating. Whatever, after that Netflix worked no problem. Thanks for your input folks.

Glad you sorted the problem.