netflix and Samsung smart tv.

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flygirlnz

33 posts

Geek

# 206083 8-Dec-2016 23:47

A day or so ago, netflix and lightbox just stopped working. I had finished one episode on netflix and the second episode just would not start.

I have checked on google and it seems there is an issue with the samsung smart tv and that netflix is down....

Has anyone else had problems?

Bea

rokki

374 posts

Ultimate Geek

# 1684995 9-Dec-2016 03:42

Hi used it last night with my 4K Samsung TV and all was good.

My gear 55" Samsung 4K SUHD LCD HDR , Denon AVR-4200W Reciever in 7.1.2 Surround , Denon 2 Channel Amp to power ceiling speakers , Combination of Polk Audio Fronts And Tannoy Surrounds plus 2 Cambridge Audio Ceiling Speakers Pioneer Downfiring Subwoofer , Oppo UDP-203 UHD Player , Roku Ultra , Apple TV 3

eracode

3895 posts

Uber Geek

Subscriber

# 1685001 9-Dec-2016 05:10

We have two Samsung Smart TVs - 2012 and 2015 - and both are fine for Netflix and Lightbox.

Interesting that both N and L have stopped. Is your internet connection to the TV ok?

Sometimes I just sit and think. Other times I just sit.

NotReally

69 posts

Master Geek

Subscriber

# 1685004 9-Dec-2016 06:16

I had a problem with Amazon Video at about the same time. I deleted all downloaded apps and then did a manual update of all apps. A pop up box said my apps were all up to date and I thought nothing had been done. However, that fixed it although I have no idea why.

flygirlnz

33 posts

Geek

# 1685200 9-Dec-2016 11:48

Some good advice there and thank you. All other streaming works...like utube etc....I am now going to try and remove and reinstall netflix to see if that helps...Thank you so much for your time.

scuwp

3215 posts

Uber Geek

# 1685233 9-Dec-2016 12:38

We have occasional issues with ours where the selected movie or show stalls at about 30% on the initial load. The only way to fix it is to first load something we have already watched, once I get something to load all the way everything else then works for that session. Not sure if that's the same as your 'not working'?

Always be yourself, unless you can be Batman, then always be the Batman

flygirlnz

33 posts

Geek

# 1685252 9-Dec-2016 13:19

One person supports this post

I finally phoned Samsung and this wonderful person helped me with the remote control and after over an hour it is all working again.

The patience of the person was wonderful....

Cheers all for your advice, much appreciated

Amiibro

29 posts

Geek

# 1692186 19-Dec-2016 13:57

One person supports this post

Any info on how you fixed this would be great! Netflix, NEON and the usual catch-up services refuse to work on my Samsung TV (They load, but refuse to play video) :(

flygirlnz

33 posts

Geek

# 1692203 19-Dec-2016 14:28

what they did was make my country as USA and then I could download netfix....once downloaded change the country code back to NZ and they you should still have Netflix...not sure about the not playing. I would suggest you phone Samsung, I found them wonderful.

Amiibro

29 posts

Geek

# 1692681 20-Dec-2016 10:59

Thanks!

JimsonWeed

126 posts

Master Geek
Inactive user

# 1696307 29-Dec-2016 20:10

flygirlnz:

what they did was make my country as USA and then I could download netfix....once downloaded change the country code back to NZ and they you should still have Netflix...not sure about the not playing. I would suggest you phone Samsung, I found them wonderful.

Some of the Samsung models are terrible about Netflix - small buffers, crappy resolution, just all-around clunky. Others are quite good. It's worth checking before you buy a TV that's for sure. I was using AirVPN to bounce through the US in order to pick up the US Netflix list. The comparison between the US and NZ is staggering and yet, we're still paying the same fees. Anyhow, just recently, they started blocking a lot of the well-known VPN provider's exit nodes and from what I understand, it's only going to get worse. Samsung, LG, and one other... the name escapes me... will let you set the country code to anywhere you like but, if you connect it to the Internet, your DNS queries will reflect that you're not actually where you say you are and it will revert back.

I found a decent work around... Panasonic puts out this media console/DVD player and it comes pre-configured with Netflix. Although you can't get the US listing with going through some technical gymnastics, the app on it is actually pretty decent. Me... I'll be looking for another VPN provider or I'll get someone in the US to just let me bounce through their system. When I first hooked up with them, it was their technicians that instructed me how their system works and what I needed to do to watch the various country listings. Now that they've grown a bit, they're getting greedy.

If you really want something to frustrated the Devil out of you... hook up with a Kindle and try to make use of US services :) Those guys go as far as to look at your payment method to make sure you have an account in the country you are claiming. #Grrr :)

tdgeek

18347 posts

Uber Geek

Trusted

# 1696336 29-Dec-2016 21:20

JimsonWeed:

flygirlnz:

what they did was make my country as USA and then I could download netfix....once downloaded change the country code back to NZ and they you should still have Netflix...not sure about the not playing. I would suggest you phone Samsung, I found them wonderful.

Some of the Samsung models are terrible about Netflix - small buffers, crappy resolution, just all-around clunky. Others are quite good. It's worth checking before you buy a TV that's for sure. I was using AirVPN to bounce through the US in order to pick up the US Netflix list. The comparison between the US and NZ is staggering and yet, we're still paying the same fees. Anyhow, just recently, they started blocking a lot of the well-known VPN provider's exit nodes and from what I understand, it's only going to get worse. Samsung, LG, and one other... the name escapes me... will let you set the country code to anywhere you like but, if you connect it to the Internet, your DNS queries will reflect that you're not actually where you say you are and it will revert back.

I found a decent work around... Panasonic puts out this media console/DVD player and it comes pre-configured with Netflix. Although you can't get the US listing with going through some technical gymnastics, the app on it is actually pretty decent. Me... I'll be looking for another VPN provider or I'll get someone in the US to just let me bounce through their system. When I first hooked up with them, it was their technicians that instructed me how their system works and what I needed to do to watch the various country listings. Now that they've grown a bit, they're getting greedy.

If you really want something to frustrated the Devil out of you... hook up with a Kindle and try to make use of US services :) Those guys go as far as to look at your payment method to make sure you have an account in the country you are claiming. #Grrr :)

Thats on another thread!!! :-) Summit to do with rights, payments, cost, etc!!

I cant get The Bachelor NZ on Netflix either, whats up with that!!! :-)

JimsonWeed

126 posts

Master Geek
Inactive user

# 1696366 29-Dec-2016 22:11

tdgeek:

JimsonWeed:

flygirlnz:

what they did was make my country as USA and then I could download netfix....once downloaded change the country code back to NZ and they you should still have Netflix...not sure about the not playing. I would suggest you phone Samsung, I found them wonderful.

Some of the Samsung models are terrible about Netflix - small buffers, crappy resolution, just all-around clunky. Others are quite good. It's worth checking before you buy a TV that's for sure. I was using AirVPN to bounce through the US in order to pick up the US Netflix list. The comparison between the US and NZ is staggering and yet, we're still paying the same fees. Anyhow, just recently, they started blocking a lot of the well-known VPN provider's exit nodes and from what I understand, it's only going to get worse. Samsung, LG, and one other... the name escapes me... will let you set the country code to anywhere you like but, if you connect it to the Internet, your DNS queries will reflect that you're not actually where you say you are and it will revert back.

I found a decent work around... Panasonic puts out this media console/DVD player and it comes pre-configured with Netflix. Although you can't get the US listing with going through some technical gymnastics, the app on it is actually pretty decent. Me... I'll be looking for another VPN provider or I'll get someone in the US to just let me bounce through their system. When I first hooked up with them, it was their technicians that instructed me how their system works and what I needed to do to watch the various country listings. Now that they've grown a bit, they're getting greedy.

If you really want something to frustrated the Devil out of you... hook up with a Kindle and try to make use of US services :) Those guys go as far as to look at your payment method to make sure you have an account in the country you are claiming. #Grrr :)

Thats on another thread!!! :-) Summit to do with rights, payments, cost, etc!!

I cant get The Bachelor NZ on Netflix either, whats up with that!!! :-)

Mate... My son got me all spun up on Vikings. Three seasons deep and I'm learning to speak Old Norse... Loved that show. Bzzzzt! Gone... no updates, nada, zilch... here, watch Joni Loves Chanchi instead. Like really? I guess I have to buy in DVD now.

flygirlnz

33 posts

Geek

# 1696401 29-Dec-2016 23:35

I did talk to Samsung and they are aware of the issue and are working hard to fix it.

LOL...watch this space!!!

wazzageek

Go Hawks!
952 posts

Ultimate Geek

Trusted

Subscriber

# 1696405 29-Dec-2016 23:45

One thing I found with my Samsung is that it would take my DHCP suffix and try to pad that to the end of a DNS lookup - it only broke Samsung Apps - other internet apps did still work - I did try to log that as a fault but never got anywhere (and now the Samsung is literally only the visual output device in our household...)

That snippet of information might help someone else with issues with Samsung & Networking ...