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89 posts

Master Geek
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# 211692 7-Apr-2017 09:57
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Hello,

 

Since yesterday I have not been able to open the Netflix site from either chrome or edge. Every time I get the message "www.netflix.com’s server DNS address could not be found". I am able to watch Netflix with my Amazon Fire TV okay. Can anyone help me with the browser issue?

 

Thanks,

 

David


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6640 posts

Uber Geek
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  # 1757974 7-Apr-2017 09:58
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Which ISP?


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Uber Geek
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  # 1757979 7-Apr-2017 10:02
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Are you using IPV6? I've had this issue before (for a specific laptop). Turned off IPV6 and it started working again.


 
 
 
 




89 posts

Master Geek
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  # 1758092 7-Apr-2017 12:40
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I am with Spark, and I am not using ipv6.

 

thanks


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Ultimate Geek
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  # 1758112 7-Apr-2017 13:04
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Can you open a command prompt (windows key + r then type cmd click ok) then type 
nslookup www.netflix.com 
and post the out put here.

 

To copy the output, hold right mouse button down and drag over the lines you want to copy. Press enter will copy the selected text into the clipboard.

 

 




89 posts

Master Geek
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  # 1758144 7-Apr-2017 14:03
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Thank you all for all your help, djtOtago here is the readout

 

C:\Windows\system32>nslookup www.netflix.com
Server: UnKnown
Address: 192.168.1.1

 

Non-authoritative answer:
Name: www.netflix.com
Addresses: 209.50.48.228
209.50.49.83
209.50.48.113

 

 

 

I have also just tried opening Netflix from the Chrome browser again and now it works (hasn't for the last 2 days).

 

thank you all again for your help.

 

David




89 posts

Master Geek
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  # 1763515 13-Apr-2017 06:09
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Okay, last night was unable to open the Netflix app again on my Fire TV and this morning am unable to open the Netflix site with Chrome. Below is the nslookup result.

 

PS C:\WINDOWS\system32> nslookup www.netflix.com
Server: UnKnown
Address: 192.168.1.1

 

*** UnKnown can't find www.netflix.com: Non-existent domain
PS C:\WINDOWS\system32>

 

any advice?

 

thanks, David

 

 


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  # 1763516 13-Apr-2017 06:17
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Try a DNS flush

 

Linux


 
 
 
 




89 posts

Master Geek
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  # 1763518 13-Apr-2017 06:28
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thanks for the reply, Linux.

 

I think I may have found the fix for me. I use dns4me and if I go into "IP access zone" and select "use current IP", then try Netflix again I was able to get the site to load in Chrome. I don't know if this was the fix or if it was just coincidence.

 

David


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