Spotify screwed up my family account again.

Forums › Online streaming services › Spotify screwed up my family account again.

martyyn

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#214046 25-Apr-2017 17:36

For the third time since I've had Spotify premium there are problems with my account.

The first time it was just mine (and not the family account it is now) but my premium account was closed. The second time my family account was cancelled and I was returned to a free account. I had to close the account, start again with a new one, upgrade to family and invite everyone again.

This time all my family have been removed and there is another account on it, someone I don't know.

I use 18-char Lastpass generated passwords so it's unlikely someone has hacked my password.

I was just thinking of moving to Google Play and this could be the final straw.

lNomNoml

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#1770283 25-Apr-2017 17:44

So are you asking for help or is this just a rant?

Just because you use lastpass doesn't mean your accounts can't be compromised, lastpass have even had their own systems compromised. If someone was on the account and you don't even know them then your account most likely was/is compromised.

DaveB

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#1770288 25-Apr-2017 18:02

lNomNoml:

So are you asking for help or is this just a rant?

Just because you use lastpass doesn't mean your accounts can't be compromised, lastpass have even had their own systems compromised. If someone was on the account and you don't even know them then your account most likely was/is compromised.

I think you will find that this is a post about frustration ..... frustration that things do not work the way they are supposed to, or in a way that we have been lead to believe that they should. I've not been in this position, but can certainly understand the frustration.

ResponseMediaNZ

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#1770507 26-Apr-2017 09:58

I've had Spotify family since moving from Spark 18 months ago and have never had any issues like this before.

Have you got this connected to any of your social media accounts or your family members?

Have you tried contact them and ask whats going on?

UHD

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#1770511 26-Apr-2017 10:05

What have Spotify support said?

martyyn

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#1770512 26-Apr-2017 10:08

Definitely a frustration. I've contacted Spotify who said there is nothing wrong and as I can log in and change the passwords I have control of the account.

Just as the last time when my family plan was cancelled and I was returned to a standard free account they say there is nothing they can do.

littleheaven

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#1770527 26-Apr-2017 10:32

I've recently moved from Spotify to Google Music and I like it very much. Not only is the music selection very similar, but it also gives us YouTube Red, which is great because we watch a lot of YouTube in our household and now it's all ad-free.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Linux

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#1770549 26-Apr-2017 11:29

Google play with YouTube Red is great

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martyyn

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#1771107 27-Apr-2017 10:07

So after having Spotify Support tell me there was nothing they could do, late last night I received automated email telling me my family subscription has been cancelled and my account deleted.

Then this morning a second email from Spotify Support saying they have blocked all the family members, including me, from Spotify and in order to move forward I have to provide them with the invoice I received when I first setup my account (however long ago that was) and a photo of a bank statement showing a recent payment.

So I logged into Google Play and had the family all set up in 2 minutes.

ubergeeknz

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#1771115 27-Apr-2017 10:18

Sounds rather like a payment issue to me? Expired credit card?

martyyn

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#1771119 27-Apr-2017 10:21

ubergeeknz: Sounds rather like a payment issue to me? Expired credit card?

Nope, I would expect them to be able to tell me if that was the case.

They have said there are no problems with the account and can't see any evidence it's been 'hacked'.

They will only investigate further if I can prove who I am. Shame they didn't think of that when they deleted my account, there was no proof required for me to ask what was going on ?