Netflix - changing my account region

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mailmarshall

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#222490 14-Aug-2017 13:56

Hi all.
Hope this will be relatively easy for you clever folks to answer.

I set up my Netflix account prior to them setting up in NZ. In those days you had to have US based address and use DNS or VPN services to access plus it was US region only. Payment was via c/c (which attracted int fees).

Now that Netflix is in NZ I want to transfer the account over to the NZ region. What's the best way to do this -
A. Shut down US account and open new NZ (lose all your ratings and programme watched)
b. Transfer US account somehow

Any other ideas ?

Thanks

trig42

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#1846387 14-Aug-2017 13:59

Pretty sure you can contact them and they will happily do it.

I just changed my CC (used an AirNZ one previously, changed it to my NZ one without issues).

Didn't lose anything - if a program I had watched when it was in the "US" is also on the NZ one, it shows as watched. Suggestions etc are all there.

The accounts are global - if you actually go to the US and sign in with your account (no matter where you opened it) you will get the US catalogue - same in the UK/Aus/Europe.

dfnt

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#1846388 14-Aug-2017 14:01

You have to cancel your account. Not sure what restarting means, whether it's a new account or continuation of your old account in a new billing country

"If you wish to be billed in the currency of the country you moved to, just cancel your account, wait until the remainder of your month is over, and restart your account in your new country."

https://help.netflix.com/en/node/24853

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RustedEquipment

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#1846412 14-Aug-2017 14:25

AFAIK it should already be on NZ Account as Netflix looks at country your internet is coming from and serves you content based on that. I had a "Netflix USA" account as well but it got automatically changed to NZ once they cracked down on VPN/DNS hacks that people were using to Region Hop to view other countries Netflix content. Real shame as Mexico Netflix used to have the newest movies and Canadian Netflix had better shows.

Behodar

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#1846415 14-Aug-2017 14:31

nas:

You have to cancel your account. Not sure what restarting means, whether it's a new account or continuation of your old account in a new billing country

"If you wish to be billed in the currency of the country you moved to, just cancel your account, wait until the remainder of your month is over, and restart your account in your new country."

https://help.netflix.com/en/node/24853

This definitely works (and when I did it it even gave you another free month). You don't lose the history when you do it this way (from memory there's a 9-month grace period between account expiration and actual deletion).

surfisup1000

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#1846441 14-Aug-2017 15:12

mailmarshall: Hi all.
Hope this will be relatively easy for you clever folks to answer.

I set up my Netflix account prior to them setting up in NZ. In those days you had to have US based address and use DNS or VPN services to access plus it was US region only. Payment was via c/c (which attracted int fees).

Now that Netflix is in NZ I want to transfer the account over to the NZ region. What's the best way to do this -
A. Shut down US account and open new NZ (lose all your ratings and programme watched)
b. Transfer US account somehow

Any other ideas ?

Thanks

I did this myself just last week.

Cancelled account, then reopened and it reset to NZ. Keeps your viewing history too.

eracode

Smpl Mnmlst
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#1846608 14-Aug-2017 18:38

RustedEquipment:

AFAIK it should already be on NZ Account as Netflix looks at country your internet is coming from and serves you content based on that. I had a "Netflix USA" account as well but it got automatically changed to NZ once they cracked down on VPN/DNS hacks that people were using to Region Hop to view other countries Netflix content. Real shame as Mexico Netflix used to have the newest movies and Canadian Netflix had better shows.

Not necessarily totally right - we had a US account and when they clamped down on things, we started getting only NZ content - but were still paying in USD.

The 'cancel and rejoin' worked for us. When we cancelled, the 'US' account continued until the end of the period we had paid for, then stopped. The next day, I went onto their website and resurrected the account and it then started to be billed in NZD.

Sometimes I just sit and think. Other times I just sit.

Dell

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Dratsab

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#1846625 14-Aug-2017 19:14

I had originally set up with a US account and went through this just last month - it's pretty easy. You simply cancel your account and wait for your month to finish. At the end of the month reactivate your account without any DNS/VPN features enabled. You'll be set up in the local country and your viewing information, including viewer names, will be retained.

mailmarshall

362 posts

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#1846633 14-Aug-2017 19:28

Thank you everyone!