Problem upgrading Netflix to HD?

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4tcmo

10 posts

Wannabe Geek

Topic # 226080 19-Dec-2017 14:27

I just got Fibre 200 and a 4K TV.

I want to upgrade to Netflix from 'Basic' to 'Standard' - essentially adding HD and a extra consecutive screen.

But - I can't work out for the life of me how to do it.

I am signed up through iTunes - they'll let me upgrade then number of devices but not the 'quality' of my account.

I signed out of Netflix online and tried to register the better account hoping it would realise I was trying to upgrade.....but it just logged me back in to my current account and the cycle started again.

I've tried through my phone, Apple TV and the Smart TV app....

Any advice appreciated.

LennonNZ

2355 posts

Uber Geek
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Reply # 1921958 19-Dec-2017 14:39

One person supports this post

Log into your netflix account via your computer and go to: https://www.netflix.com/YourAccount

Under Plan Details you'll see an option of Change Plan.

4tcmo

10 posts

Wannabe Geek

Reply # 1922033 19-Dec-2017 15:54

Thanks - that's what I've been doing but the prices don't seem to add up.

If I were to sign up through Netflix the prices are:

Basic $11.49 (1 screen - SD)

Standard $14.99 (2 screens - HD)

Premium $18.49 (4 screen - UHD)

When I go click your link (or go to 'change plan' through my other devices) I am sent to iTunes and get:

Netflix 1 screen $9.99 (which I am on now)

Netflix 2 screen $12.99

Netflix 4 screen $15.99

I have assumed because the price is lower and there is no indication that any of these offer HD that they are all SD.

So - it it safe to assume that if I pick the "Netflix 2 screen option" through iTunes that I am getting the HD package offered direct with Netflix?

Thanks again.

Behodar

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Reply # 1922039 19-Dec-2017 16:03

One person supports this post

Is your iTunes account NZ or US? Those look like the US prices (Edit: perhaps not), and should give you HD on the 2/4 screen plans.

Sideface

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Reply # 1922040 19-Dec-2017 16:03

4tcmo:

So - it it safe to assume that if I pick the "Netflix 2 screen option" through iTunes that I am getting the HD package offered direct with Netflix?

No.

The "Netflix 1 screen option" is SD.

The "Netflix 2 screen option" is HD.

The "Netflix 4 screen option" is 4k.

Sideface

Dolts

170 posts

Master Geek
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Reply # 1922042 19-Dec-2017 16:03

Looks like iTunes is showing USD?

The 4 screen plan is the UHD/4k option.

rugrat

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Uber Geek
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Reply # 1922043 19-Dec-2017 16:05

When I look at change plan it comes up

Current plan 4 screens plus Ultra HD.

That's even looking at it on iPhone through Safari. I play by credit card though not iTunes.
Maybe change of payment needed.
The iTune prices also look like they're missing GST.

4tcmo

10 posts

Wannabe Geek

Reply # 1922188 19-Dec-2017 21:45

Thanks all for your input.

Turns out the $9.99 is $NZ and includes GST. Must have been the deal when I signed up??

I decided to upgrade to the 'Netflix 4 screen' - and immediately received confirmation that I have been upgraded to 4K and 4 screens.....

...then 30 seconds later another message saying my monthly subscription would be increasing to $18.49...(Netflix must have been watching this thread ;) )

All good - time to go and find some 4K content....