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474 posts

Ultimate Geek
+1 received by user: 98


Topic # 227479 8-Jan-2018 22:38
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Fired up Netflix NZ tonight first since two nights ago on my iPad2. First thing I notice is that the "Cast Icon" from upper right is missing and so is the "Search Icon" upper right and also missing was the "Hamburger Icon" top left.

 

The Search, and all the Hamburger settings are now aligned across the bottom but still no "Cast Icon". I did a bunch of trouble shooting and then contacted Netflix Help.

 

First off the help person started to go through their set of "on screen" trouble shooting guides. I stopped them at the third point and informed them of what I had done. Oh they said you have done all that - let me escalate this for you.

 

Whilst I was waiting for the next person I started playing a movie, again, and this time waited a few seconds and it started to download to my iPad2 and started to play BUT then after 4 seconds of download (I timed it), WOF, all the missing icons, including the missing "Cast Icon" appears top right where we now have "Airplay", "Cast", "Subtitles" and "Volume". The "Play", "Pause", "10 sec rewind", "Red play slider", "Movie time length" & "Full Screen" icons are now aligned across the bottom.

 

So some how they have completely changed the UI in two days without me updating the app via the App store which last occurred on the 14/12/17 to version 9.49.2 (1018) 4.3.13-418.

 

OK I do not mind 99% of the changes BUT the change I hate is that you now must start to download & play a movie BEFORE the "Cast Icon" appears. Stupid design change. Prior to this update as soon as you fired up the Netflix app the "Cast Icon" was there top right clearly visible and you had a choice of how to cast.

 

If I previously started to play a movie without touching the "Cast Icon" it automatically cast to my TV via my ChromeCast Ultra doing all the switching normally. Or I could tap the "Cast Icon" and choose to cast via my ChromeCast Ultra, what you might call manually choosing to cast. It does not do that now. I must tap the "Cast Icon" now for it to cast to my TV after it starts to play on my iPad2.

 

Previously on calling the Netflix help centre I have had very pleasant chats to that call centre person, they were able to think outside the box and not be constrained by the computer screen script and they all spoke natural English. This time I spoke to an Sub Continent lady who clearly English was not her first language and definitely could not think outside the box or the computer screen script.

 

If Netflix NZ monitors these marvellous forums I would appreciate some feed back please as there appears to be not other way to place feed back other than via the Help Call Centre which I emphatically did.





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra


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2480 posts

Uber Geek
+1 received by user: 679


  Reply # 1932478 8-Jan-2018 23:33
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All I can say is I get the same results... though I don’t know when it changed (also last updated 14/12 to same version you have) but I usually use the remote app and play the movie directly from the ATV itself... what are you ‘casting’ to? If it’s an ATV, try playing it FROM the atv instead?

This doesn’t solve the NFlix issue, but works around it anyway?

2802 posts

Uber Geek
+1 received by user: 298


  Reply # 1932486 8-Jan-2018 23:53
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If its like the TV software, it's similar to a browser MIME type I believe and the rest is all live. You load a core app, that deals with the DRM, hardware access and such. And it then downloads an updated flash or similar version soft front-end. Styled to the device type sent

 

At least, thats what happens on my Panasonic ST50. The app itself dates back to 2012. But when it starts, displays their original red on white then red with grey pre-rebranding logos. Which post rebrand then goes blank, changes to new logo with black background and loading buttons like a 2 stage load

 

 

 

So chances are, they can do what they like with the ergonomics on it while the core connection app remains the same.


218 posts

Master Geek
+1 received by user: 35


  Reply # 1932511 9-Jan-2018 07:51
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We watch netflix every night, currently plowing through the entire series of the depressing Downton Abbey.

 

The best thing we bought is a Roku Ultra player, now Netflix is just a lick away, no casting hassles at all, its just another TV remote to use. I totally recommend it and don't miss having to chromecast at all.


2480 posts

Uber Geek
+1 received by user: 679


  Reply # 1932516 9-Jan-2018 07:58
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Same for the AppleTV, and with a Harmony, you only need one remote anyway 👍

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