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1372 posts

Uber Geek
+1 received by user: 215


Topic # 239395 16-Jul-2018 08:03
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A 9 July I downgraded from ultra HD to standard.

As I have an $800 ultra HD TV and decided I wasn’t getting the extra picture value out of it, and have no need for more then two streams. Plus a lot of stuff is just HDR and not the full 4K.

I then get email about the change fine.

Then this mourning get email from them saying plan has been updated, and it’s gone back to the ultra HD. What the heck I did not do this change.

I’ve changed to back to standard, checked viewing history, everything looks ok there.

Was going to send them an email, but looks like it only does call, and text chat not supported on iPhone.

See what happens, but if happens again I’ll have to call them guess.

I was also reading other day about people that have been charged 8 times in a month and the amount doesn’t even equal a Netflix Plan.

https://i.stuff.co.nz/business/105483728/rogue-netflix-charges-confuse-customers

I’m not with ASB.

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638 posts

Ultimate Geek
+1 received by user: 78

Trusted

  Reply # 2056836 16-Jul-2018 09:14
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I'm with ASB and only got charged once. YMMV.

 

Sounds like a typical technical issue, i'd be interested to hear if their customer service folks aren't able to adequately explain it and compensate/"Fix" it.





289 posts

Ultimate Geek
+1 received by user: 160


  Reply # 2056864 16-Jul-2018 09:57
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You do realise that Netflix HDR is still 4K?



1372 posts

Uber Geek
+1 received by user: 215


  Reply # 2056901 16-Jul-2018 10:11
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Senecio: You do realise that Netflix HDR is still 4K?



How come some titles have 4K and HDR, and others just have HDR in description?

Black List for example looks a lot sharper then Star Trek Discovery.
If I had more expensive TV might be able to see bigger difference, the TV upscales picture so in my eyes even standard high definition looks better on it.

Edit from google search

HDR and 4K Ultra HD. HDR should not be confused with the other big TV buzzword of the moment: UHD (Ultra High Definition), also known as 4K. Both HDR and UHD are meant to improve your viewing experience, but they are hugely different technologies with almost no overlap.Feb 27, 2018

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