A 9 July I downgraded from ultra HD to standard.

As I have an $800 ultra HD TV and decided I wasn’t getting the extra picture value out of it, and have no need for more then two streams. Plus a lot of stuff is just HDR and not the full 4K.

I then get email about the change fine.

Then this mourning get email from them saying plan has been updated, and it’s gone back to the ultra HD. What the heck I did not do this change.

I’ve changed to back to standard, checked viewing history, everything looks ok there.

Was going to send them an email, but looks like it only does call, and text chat not supported on iPhone.

See what happens, but if happens again I’ll have to call them guess.

I was also reading other day about people that have been charged 8 times in a month and the amount doesn’t even equal a Netflix Plan.

https://i.stuff.co.nz/business/105483728/rogue-netflix-charges-confuse-customers

I’m not with ASB.