Apple Music radio not available in New Zealand?

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petes117

371 posts

Ultimate Geek
+1 received by user: 40

#239887 9-Aug-2018 11:42

Anyone else getting an "Item Not Available - The item you've requested is not currently available in Apple Music in New Zealand" error message today?

It's occurring on the radio stations and "For you" channels, but not Browse or Search (so far)

Benjip

977 posts

Ultimate Geek
+1 received by user: 524

ID Verified

#2070610 9-Aug-2018 12:43

Yep, been happening all morning for me so far. Thought it might be an iOS 12 Beta thing, but it's happening with a co-worker on iOS 11 too.

Benjip

977 posts

Ultimate Geek
+1 received by user: 524

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#2070680 9-Aug-2018 13:45

Well I just spent an hour on the phone to Apple Support (getting passed higher up the chain each time), to no result so far. It must be an issue with a local CDN perhaps?

They couldn't see any issues at "their end" but I'm not sure how much detail their mid-level tech support crew would have about the CDN that serves NZ.

petes117

371 posts

Ultimate Geek
+1 received by user: 40

#2070772 9-Aug-2018 15:32

Benjip:

Well I just spent an hour on the phone to Apple Support (getting passed higher up the chain each time), to no result so far. It must be an issue with a local CDN perhaps?

They couldn't see any issues at "their end" but I'm not sure how much detail their mid-level tech support crew would have about the CDN that serves NZ.

I'm glad you've got the patience to sit through that! Hopefully they're at least aware of the problem if they weren't before

Benjip

977 posts

Ultimate Geek
+1 received by user: 524

ID Verified

#2070776 9-Aug-2018 15:37

petes117:

Benjip:

Well I just spent an hour on the phone to Apple Support (getting passed higher up the chain each time), to no result so far. It must be an issue with a local CDN perhaps?

They couldn't see any issues at "their end" but I'm not sure how much detail their mid-level tech support crew would have about the CDN that serves NZ.

I'm glad you've got the patience to sit through that! Hopefully they're at least aware of the problem if they weren't before

Mine's up and running now at least, how about you?

petes117

371 posts

Ultimate Geek
+1 received by user: 40

#2070822 9-Aug-2018 16:33

Benjip:

Mine's up and running now at least, how about you?

Oh yup I rebooted my devices and it's working again now. Thanks for your help!