Chromecast and TVNZ Problem

Forums › Online streaming services › Chromecast and TVNZ Problem

GarryP

87 posts

Master Geek

#243016 23-Nov-2018 19:00

Anyone else having problems casting TVNZ today? The casting icon is missing from TVNZ page. Lightbox and YouTube are working normally and TVNZ was fine yesterday. I have rebooted the iPad and the Chromecast, but still not working.

WiFi is via GWN7610 with good strength, Chromecast is on Gb ethernet and there have been no changes to the setup since yesterday.

Another case of something doing a background update and letting the customer find the faults?

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17 posts

Geek

#2132917 23-Nov-2018 19:20

Same problem here. I applied a TVNZ update a day or 2 ago which is where the problem probably lies.

davidcole

6036 posts

Uber Geek

Trusted

#2132919 23-Nov-2018 19:34

Casting icon missing on the iOS app as well.

Previously known as psycik

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djtOtago

1153 posts

Uber Geek

#2132923 23-Nov-2018 19:45

My Android app still has cast icon.

GarryP

87 posts

Master Geek

#2132973 23-Nov-2018 21:33

After a hunt around TVNZ's website I found this.

"Service Updates

This is where we'll let you know about any outages or just provide tips for watching TVNZ

Latest Update: 23 November 2018

Chromecast on iOS12 and above

We are currently experiencing an issue with Chromecast for users on iOs12 and above where the Chromecast icon does not appear. We are working on a fix and hope to resolve soon. We apologise for the inconvenience. "

GarryP

87 posts

Master Geek

#2133185 24-Nov-2018 11:57

Still not fixed.

However, one workaround is to login to TVNZ using Chrome browser on a PC and cast from there.

Suckerpunch

124 posts

Master Geek

#2133221 24-Nov-2018 13:25

I've got TVNZ casting issues from both iOS and Android phones to my NVidia Shield.

FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#2133461 24-Nov-2018 17:57

GarryP:
After a hunt around TVNZ's website I found this.

"Service Updates

This is where we'll let you know about any outages or just provide tips for watching TVNZ

Latest Update: 23 November 2018

Chromecast on iOS12 and above

We are currently experiencing an issue with Chromecast for users on iOs12 and above where the Chromecast icon does not appear. We are working on a fix and hope to resolve soon. We apologise for the inconvenience. "

Reported this issue Thursday night and received similar text in email reply Friday morning.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

GarryP

87 posts

Master Geek

#2134753 26-Nov-2018 17:29

Still not fixed! Still no update on their (TVNZ) website. Still wondering why they have to dick around with things that are working ok in the first place.

Rikkitic

Awrrr
18660 posts

Uber Geek

Lifetime subscriber

#2134850 26-Nov-2018 18:34

Don't think it's related but I will mention this anyway just for the sake of completeness. This afternoon Google Cast completely went down for me. Nothing would work, not even YouTube. I tried several different sites with Chrome on different machines. I kept getting a message that there was no cast device. I use Nvidia Shield, not cast dongle, but it has always worked perfectly. After a time it just started working again, like magic.

Plesse igmore amd axxept applogies in adbance fir anu typos

GarryP

87 posts

Master Geek

#2134885 26-Nov-2018 19:27

Rikkitic:

Don't think it's related but I will mention this anyway just for the sake of completeness. This afternoon Google Cast completely went down for me. Nothing would work, not even YouTube. I tried several different sites with Chrome on different machines. I kept getting a message that there was no cast device. I use Nvidia Shield, not cast dongle, but it has always worked perfectly. After a time it just started working again, like magic.

Interesting. In my case Chromecast has been working perfectly for Netflix, Lightbox, YouTube and TV3 all via iPad. TVNZ casts ok from Chrome browser but not from iPad.

Suckerpunch

124 posts

Master Geek

#2134896 26-Nov-2018 19:55

Rikkitic:
Don't think it's related but I will mention this anyway just for the sake of completeness. This afternoon Google Cast completely went down for me. Nothing would work, not even YouTube. I tried several different sites with Chrome on different machines. I kept getting a message that there was no cast device. I use Nvidia Shield, not cast dongle, but it has always worked perfectly. After a time it just started working again, like magic.

Does your TVNZ casting work from Android?

Rikkitic

Awrrr
18660 posts

Uber Geek

Lifetime subscriber

#2134929 26-Nov-2018 22:15

Haven't tried. I don't like the TVNZ sign-up and I don't watch it anyway, except sometimes the news.

Plesse igmore amd axxept applogies in adbance fir anu typos

old3eyes

9120 posts

Uber Geek

Subscriber

#2135316 27-Nov-2018 15:17

Suckerpunch:
Rikkitic:

Don't think it's related but I will mention this anyway just for the sake of completeness. This afternoon Google Cast completely went down for me. Nothing would work, not even YouTube. I tried several different sites with Chrome on different machines. I kept getting a message that there was no cast device. I use Nvidia Shield, not cast dongle, but it has always worked perfectly. After a time it just started working again, like magic.

Does your TVNZ casting work from Android?

I used it last nite on my Android phone and Chromecast OK..

Regards,

Old3eyes

davidcole

6036 posts

Uber Geek

Trusted

#2136249 28-Nov-2018 20:15

Hopefully fixed.

GarryP

87 posts

Master Geek

#2136282 28-Nov-2018 21:50

davidcole: Hopefully fixed.

Thanks for the heads up. Did the update and now the cast icon is back.

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