Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Senecio

2851 posts

Uber Geek
+1 received by user: 3159

ID Verified
Lifetime subscriber

#243839 4-Jan-2019 17:42
Send private message

Does anyone else use Fanpass on ATV 4/4K? Would you mind tearing it telling me if your is working. I’ve just returned home and the Fanpass app just will not load. It times out and tells me an internet connection is required, however the internet is fine and all other streaming apps on the device work fine. I tried their chat but they were useless, just wanted me to turn everything off and on again (which I’d already done). Their last response before closing the chat session was to use AirPlay. The app doesn’t support AirPlay so that shows there knowledge.

I’ve logged a ticket on their support email and waiting for a response.

Create new topic
wazzageek
1095 posts

Uber Geek
+1 received by user: 108

ID Verified
Trusted
Lifetime subscriber

  #2154514 4-Jan-2019 17:53
Send private message

My ATV4 is working - I have noticed an issue with the loading screen, which is normally fixed by pressing menu, then going back into fanpass (The Fanpass logo would display, with a whirly gig spinning ... for longer than I was prepared to wait).

 

ATV4 4K Is working AOK for fanpass (I didn't have to do any tricks to make the home page come up.)

 

Note that I don't have an active package currently.

 

 




Senecio

2851 posts

Uber Geek
+1 received by user: 3159

ID Verified
Lifetime subscriber

  #2154526 4-Jan-2019 18:19
Send private message

Thanks

I’ve always had that whirligig thingy on mine. I would hit select on my Harmony remote and it would go straight in. But now the whirligig doesn’t even come. Just a static Fanpass logo before timing out saying internet connection required.


wazzageek
1095 posts

Uber Geek
+1 received by user: 108

ID Verified
Trusted
Lifetime subscriber

  #2154573 4-Jan-2019 19:43
Send private message

You don't have a VPN service running, do you?  (As long as the rest of the apple tv is working AOK, that would be my next check).  Can you check fanpass working on your PC? (Tablet/ other device)?




Senecio

2851 posts

Uber Geek
+1 received by user: 3159

ID Verified
Lifetime subscriber

  #2154655 4-Jan-2019 23:41
Send private message

Legend!

No VPN but I was trialling a DNS service before I went away for the holidays that has since expired. DNS now set back to automatic and all working again.

Thank you.

sdav
846 posts

Ultimate Geek
+1 received by user: 193


  #2154901 5-Jan-2019 14:23
Send private message

Senecio: Legend!

No VPN but I was trialling a DNS service before I went away for the holidays that has since expired. DNS now set back to automatic and all working again.

Thank you.

 

Glad you fixed it, I was going to suggest a DNS issue as that's happened to me before with Fanpass.


Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.