Amazon Prime looks like 80s Video all blocky

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Morgenmuffel

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#248380 23-Mar-2019 20:28

Prime Video is often pixellated and low quality and pauses during play.

It has had issues for a while, we have recently got fibre but that hasn't made much difference.

Any suggestions on how to improve it

Netflix works perfectly

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

Linux

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#2203978 23-Mar-2019 21:20

Are you using your ISPs DNS?

ianajmes

130 posts

Master Geek

#2204073 24-Mar-2019 07:56

I have had issues with Prime too, similar to you. I have it as an app on Samsung TV and also on a Fire stick. I often get error message that a "problem occurred" and it won't play titles and on the fire stick poor quality picture with slight judder. I actually find the fire stick so poor I don't use anymore. Tv is connected to fibre by Ethernet. Netflix is King!

Linux

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#2204076 24-Mar-2019 08:10

The OP has not posted much information at all about their setup

Morgenmuffel

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#2204146 24-Mar-2019 10:19

More info

I am talking prime video the one available in NZ

I have appleTV 3 & 4, only just got the 4 set-up though (Also have a first gen firestick But obviously Prime Video doesn't work on it).

Netflix works fine on all devices

Prime Video is terrible in the prime viewing time (seems to be before 8pm), i haven't had the "Problem occurred" issue, since Fibre came in

I am connecting via Ethernet through a hub to the router

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

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#2204148 24-Mar-2019 10:25

Ok and the DNS question above and what ISP?

Morgenmuffel

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#2204156 24-Mar-2019 10:56

Orcon is my ISP, and I am using their DNS as i have made no changes to the router, I will check the DNS settings on the appleTV tonight

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

Quinny

885 posts

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#2204374 24-Mar-2019 19:08

Had issues sometimes as well. Vodafone Fibre. I don't have a vpn but lots of gamers and streaming in the house. Sometimes have issues with Twitch but very very rare with Netflix. I think they (Prime) do struggle sometimes. Had nights given up due to constant buffering. If not for still at the US $2.99 for a bit longer would have dropped it. Plus gives me a free Twitch stream so still have.