Trusted
Nurse (R)
My Watch List does not sync between my iDevice iOS App and my browser based web site account. Everything else works great, amazon store, Kindle and the rest of my Prime Video account.
I initially had an on-line help desk customer service chat, but that ended in absolute dismal failure where the customer service agent cancelled the chat half way through as if it was too hard. I waited a week and started another on-line help desk customer service chat this time with a lot more success, in that my problem was escalated, one step up, with the promise of a 24 to 48 hour get back to me correspondence. That did not happen. But I had been sent a Ticket number. So a week later I emailed them and they replied. I replied to them, they replied to me and I have replied again to them.
The huge problem for which these customer service people can not get past is that they REPEATEDLY ask me to do the same things over and over again even though I have repeatedly told them what I have already done. I have even told them that I have a history of software coding and IT education. It does not seem to get through that this problem needs to be further and further escalated up the ladder and that it is not a problem at my end but their end. It does not help that English is not their first language nor that they are stuck and focused on the “On Screen Help Desk” scripts.
Amazon needs to get this area of Customer Service Help Desk right. It is letting them down badly.
The gist of the correspondence. (This is in reply to the latest email correspondence.)
Thank you for your follow up. But lets just go over a few areas of your reply.
I understand you are facing difficulty to sync the watch list on website and ios Prime video app. I'll check this for you.
YES that is exactly my problem that I have repeatedly said in all previous correspondence.
I have checked our resources and confirmed that once you add video to watch list on website it should sync across all of your registered devices for the same account.
That is my belief as well, which I have repeatedly said in all previous correspondence.
I have just mentioned the steps to add videos to watch list and access it on Prime video app for your reference.
In case you are following the same steps and they do not work, I request you to please follow the simple steps mentioned below.
1. Please ensure the website account log in and Prime video app are same.
2. First add video to watchlist on website
3. Reinstall the video app on iOS.
Check to see if it resolves the issue.
AS I HAVE REPEATLY STATED IN PREVIOUS CORRESPONENCE
4 - I have repeatedly de-registered my iPad, iPhone and signed out and ensured they do not appear in my Account Settings - Your Devices page via the browser. Also signing out of the browser site as well. I have deleted the Prime Video App off my iDevices.
5 - Reinstalled and signed back in via each device one at a time. Both devices appear in my Devices page via my Amazon Video browser site page.
ALL devices names are the same.
6 - I have signed in using the same account name and email and password.
The steps for your reference to add videos to watch list. Open the video details for a movie or TV show to view Watchlist options:
- To add a video to your Watchlist, select "Add to Watchlist" in the video details.
- To delete something from your Watchlist, select "Remove from Watchlist" in the video details.
You can access your Watchlist on all your connected Prime Video devices:
- From Your Computer: Go to https://www.amazon.com/video and select "Watchlist" in the top menu.
Note: Any titles included with Prime that will not be available after 30 days will include a message to let you know.
- From the Prime Video app: Select "Watchlist" from the menu.
If you still face any trouble after performing the above steps, then it seems to be technical issue which needs real time troubleshooting via phone or chat, we can also loop in our technical team into this issue and get the best possible solution for your problem.
Real time phone or online chat troubleshooting is not going to solve this problem. Because all you are going to ask me to do is exactly what I have been doing, REPEATEDLY. You state that this "then it seems to be technical issue” You are quite correct. This is a “back end” server problem to do with my account.
Therefore this is no longer my problem but an amazon problem.
A bit of historical knowledge concerning myself.
I have been dealing with computers since the mid nineteen eighties. I learnt the Microsoft Basic software language so I could write code for my Ten Pin Bowling League. I have built my own computers multiple times. Over the past two and half decades as a registered nurse one of my specialities was to educate follow nurses in the use of medical patient equipment and medical patient software programs. Now that I have retired and though I am not a professional software coder, per se, but I do write code as an unpaid hobby for a professional software company in the USA. I also beta test this companies software. I have been a past beta tester and wrote Add-ons for Firefox.
SO PLEASE DO NOT TREAT ME LIKE AN IDIOT !!!!!
I know when there is a problem somewhere in the server network software that sync’s information between the Prime Video iDevice App and the Prime Video browser based website. This problem may or may not be unique to my account. That has yet to be determined. It seems it just affects my Prime Video account Watchlist only. All other components of my amazon account do sync correctly - my amazon store account, my amazon kindle account and all other aspects of my Prime Video account all link up and behave nicely with each other whether via an IDevice App or browser based web site.
(we can also loop in our technical team into this issue) This problem needs to be escalated to the main IT department based in the USA to a technician whose primary language is English, has at least some form of a degree, or greater, in computing or software or networking or IT management AND who can think outside of the box and is NOT following on screen scripts which are designed for simple Help Desk problems (and serve that purpose well). This problem has gone past those on screen scripts.
So to whom ever this is escalated to, please read FULLY and UNDERSTAND ALL my correspondence including the initial online chat I had with Vignesh M, then email correspondence with Praveen K and Lorina.
Cheers
OK end of Rant 😠
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