Is Amazon shutting down at night?

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Rikkitic

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#262294 14-Jan-2020 18:08

A guest of mine has been having trouble streaming Amazon at my home on a MacBook Pro. I don't use Amazon myself and am just reporting his experience. He says he can stream fine until around midnight, at which time he can no longer get a connection to the Amazon site, though other URLs work normally. The following day Amazon works for him again. This pattern has repeated for two or three nights. Our Internet is via a rural WISP and though we have been getting some buffering issues it seems to be more or less working normally. Does anyone know if there is something going on with Amazon?

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#2392120 14-Jan-2020 18:09

Amazon isn't shutting down. Possibly there is throttling on the ISP.

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#2392121 14-Jan-2020 18:10

Amazon Prime works mint 24/7

Rikkitic

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#2392170 14-Jan-2020 18:28

Thanks for the replies. I think it must be something with his computer or account. I assume he is streaming HD but it won't be more than that on an old MacBook. I can't really diagnose it as I'm not an Apple expert and I just had eye surgery but I don't think it has to do with our ISP. I often stream stuff through the night without any problem though it is usually only low res.

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gehenna

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#2392182 14-Jan-2020 18:50

What ISP?

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#2392184 14-Jan-2020 18:56

I doubt it's the computer

Rikkitic

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#2392196 14-Jan-2020 19:34

gehenna:

What ISP?

AO Net. I don't think they throttle. Certainly not without saying so. In the meantime, I have learned that it is not just the streaming. Apparently any attempt to connect to Amazon.com or Amazon.anything else produces a DNS proxy error message. I may check this myself tonight if I feel up to it. I am curious.

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richms

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#2392197 14-Jan-2020 19:38

Do they have the DNS configred to an unblocking service and your IP is changing or something? From memory you were on a rural connection so possibly not as stable as a normal fiber connection?

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#2392202 14-Jan-2020 19:44

I have DNS4ME on the router. IP is static. The confusing thing about this is that it only happens in the late evening. The rest of the time it works normally. Our connection is now a WISP. Our issues were with the earlier RBI.

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#2392203 14-Jan-2020 19:45

Maybe WISP overloaded at that time of night

Rikkitic

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#2392206 14-Jan-2020 19:54

Don't think so. Other sites work normally. Just an error from Amazon.

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#2392207 14-Jan-2020 20:02

Rikkitic:
Don't think so. Other sites work normally. Just an error from Amazon.

And what is the error message?

chevrolux

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#2392210 14-Jan-2020 20:15

Amazon Prime is just generally terrible. We only have it because it's free with 2degrees.

We have it on our LG TV and the app is so flaky it's ridiculous. My favourite is the 'playback error. Go to primevideo.com/videohelp' and that just sends to you the main prime home page.

Tried uninstall/reinstall, deregister/re-register. Regardless, just every now again it will stop working for a few hours. While other apps continue function normally (Plex, YouTube, Disney, etc).

No DNS mucking around. Mikrotik router. Mikrotik 24 port gigabit switch. Fibre MAX... etc etc.

I would say your issues are just par for the course with Amazon.

Edit.... hahaha oops.... you're talking about just Amazon in general. I inserted Prime myself haha. My bad. Still good to vent about it though...

Amazon.com works perfectly all the time. I would guess a caching issue of some sort.

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#2392212 14-Jan-2020 20:23

I am sure the OP means Amazon prime

timmmay

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#2392213 14-Jan-2020 20:27

Try a standard DNS server to see if that fixes the problem.

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#2392215 14-Jan-2020 20:30

chevrolux:

Amazon Prime is just generally terrible. We only have it because it's free with 2degrees.

We have it on our LG TV and the app is so flaky it's ridiculous. My favourite is the 'playback error. Go to primevideo.com/videohelp' and that just sends to you the main prime home page.

I'd say it's the LG TV, not Amazon.

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