TVNZ On Demand playback issues

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vroom

91 posts

Master Geek
+1 received by user: 2

#265615 31-Jan-2020 21:17

Hello there I have had an ongoing problem for ages with TVNZ Ondemand repeatedly timing out. Sometimes it seems to coincide with ad breaks, otherwise random. I'm on VDSL and have plenty of bandwith available according to Speedtest. Am watching on a chromecast via iphone. Have been through several software upgrades, it doesn't make any difference. Can't find anything on the TVNZ website. Anyone got any ideas?

mrgsm021

1538 posts

Uber Geek
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#2410952 31-Jan-2020 22:05

Same here, I am on Fibre, maybe it's a bug on TVNZ on demand app?

old3eyes

9158 posts

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#2411018 1-Feb-2020 07:53

I used to have lots of problems with my original Chromecast but since upgrading to the Ultra never had an issue. Also on VDSL..

Regards,

Old3eyes

vroom

91 posts

Master Geek
+1 received by user: 2

#2411023 1-Feb-2020 08:42

Oh perfect, was going to upgrade anyway. Are you running your Ultra on ethernet or wifi?

old3eyes

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#2411025 1-Feb-2020 08:45

vroom: Oh perfect, was going to upgrade anyway. Are you running your Ultra on ethernet or wifi?

Ethernet..

Regards,

Old3eyes

openmedia

3449 posts

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#2411570 2-Feb-2020 15:38

I've got similar issues using TVNZ On Demand in a browser. I'm sometimes logged out switching programs.

TVNZ responded with the following

The reason for this is because browser security has increased to limit the ability of applications to track user activity over long periods. The rules that browsers enforce include limiting how long we keep the token that stores login information.

If you have been logged out from the TVNZ OnDemand viewers website, it is most likely to have been in one of the following scenarios:

If you have closed and reopened your browser
If you have TVNZ OnDemand open in your browser, but you have not viewed it in the last three or more days
If you have been logged in for a period of greater than thirty days

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

gjdavies75

79 posts

Master Geek
+1 received by user: 9

#2424119 19-Feb-2020 15:56

Lots of issues reported with TVNZ On demand, according to some of the comments on their FB page.

I've had major issues with buffering when viewing on my Windows 10 PC or when I try Chromecasting. All other streaming services seem to be going OK. TNNZ have put up the generic "our engineers are aware and working on a solution'. Interestingly, my watching it through the App on my Sony smart TV is fine.

The great frustration of streaming services: lack of reliability.