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MadEngineer

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#271880 30-May-2020 19:04
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Not sure sure why my telly isn't able to maintain a Netflix at 4K and I get random buffering.  Youtube has no problem.  The test function in Netflix shows 75+Mbps.  I even tried connecting it to a dedicated 5 GHz access point.  Maybe I'll just have to run cable to the TV but not sure that this is going to solve the issue unless the radio in the TV is borked.

 

The Panasonic branded TV is less than a year old.

 

I watched the traffic going to the TV and when watching 4K youtube the stream is near constant (and the picture amazing) however when watching Netflix it spurts the data at a few Mbps for a second or so then nothing for several more.

 

My PC which is cabled never has a problem with Netflix, nor does my iPhone not that either of them have a 4K screen.

 

My internet connection is flawless with speed tests consistently between exactly 100.00 Mbps or around 105 Mbps depending on the software or test site used.





You're not on Atlantis anymore, Duncan Idaho.

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Linux
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  #2495245 30-May-2020 19:06
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Which ISP?




MadEngineer

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  #2495246 30-May-2020 19:08
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Orcon, which is 100% flawless otherwise.





You're not on Atlantis anymore, Duncan Idaho.

MadEngineer

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  #2495254 30-May-2020 19:33
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Hmm I just grabbed a long network cable I forgot I had stored away and connected the TV directly to my router ... still exactly the same.

 

 

 

This is the TV playing Netflix at 720p, no buffering:

 





You're not on Atlantis anymore, Duncan Idaho.



gzt

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  #2495305 30-May-2020 20:32
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No idea sorry. Usual quick options:

- restart tv
- restart router
- restart other things in the network path

Longer options:

- factory reset tv and add apps again.

Netflix App options

- reset Netflix button
- support contact button
- I seem to recall a speed test in there too.

sdavisnz
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  #2495311 30-May-2020 20:42
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Checked your Netflix account settings?

There is an option for playback quality.




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  #2495326 30-May-2020 20:55
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Is Netflix still running any lockdown bandwidth restrictions?

 

 





Gordy

 

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.


MadEngineer

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  #2495348 30-May-2020 21:19
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gzt: No idea sorry. Usual quick options:

- restart tv
- restart router
- restart other things in the network path

Longer options:

- factory reset tv and add apps again.

Netflix App options

- reset Netflix button
- support contact button
- I seem to recall a speed test in there too.
done/done/done/ugh/done/will try/speed test tried as above.





You're not on Atlantis anymore, Duncan Idaho.

 
 
 

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MadEngineer

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  #2495349 30-May-2020 21:20
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sdavisnz: Checked your Netflix account settings?

There is an option for playback quality.
?





You're not on Atlantis anymore, Duncan Idaho.

sm1ff
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  #2495363 30-May-2020 21:52
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In the settings, click on profile name and then playback settings

michaelmurfy
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  #2495366 30-May-2020 21:58
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Are you using your ISP’s DNS service?




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sbiddle
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  #2495371 30-May-2020 22:16
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Where is your Netflex data being served from? You can easily torch your traffic and see this since you're using Routeros.

MadEngineer

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  #2495731 31-May-2020 16:06
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sm1ff: In the settings, click on profile name and then playback settings
Done. No difference





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MadEngineer

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  #2495737 31-May-2020 16:18
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michaelmurfy: Are you using your ISP’s DNS service?
yep

 

sbiddle: Where is your Netflex data being served from? You can easily torch your traffic and see this since you're using Routeros.

 

 

 

 

 

 

That's a torch from the 5G AP.  I waited till I got something showing the video stream burst before grabbing the screenshot.  Those bursts are very brief.





You're not on Atlantis anymore, Duncan Idaho.

MadEngineer

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  #2495744 31-May-2020 16:30
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Gordy7:

 

Is Netflix still running any lockdown bandwidth restrictions?

 

 

 

don't believe so as playback on my pc and phone is flawless.





You're not on Atlantis anymore, Duncan Idaho.

MadEngineer

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  #2504073 13-Jun-2020 12:35
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MadEngineer:

 

gzt: No idea sorry. Usual quick options:

- restart tv
- restart router
- restart other things in the network path

Longer options:

- factory reset tv and add apps again.

Netflix App options

- reset Netflix button
- support contact button
- I seem to recall a speed test in there too.
done/done/done/ugh/done/will try/speed test tried as above.

 

For above, all done. Netflix support can only assist by emailing me a link to their help page and telling me to 'restart my TV'.





You're not on Atlantis anymore, Duncan Idaho.

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