Edge browser unsupported by ThreeNow

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turb

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#277114 26-Sep-2020 17:16

Win 10 HTPC new Edge browser. uBlock Origin and LastPass extensions.

When trying to watch anything on ThreeNow, I get a notice saying I'm using an unsupported browser, and suggesting Chrome or Firefox.

This occurs even when I disable the Adblocker.

Does anyone know why? I'm assuming it's because Edge doesn't let mediaworks do something nefarious!

Interests: HTPC, Web App authoring.

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#2574749 26-Sep-2020 19:30

New edge or the old one that didnt work anywhere?

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#2574756 26-Sep-2020 20:18

It's the same engine as Chrome now so should work fine. I'd uninstall the extensions completely and try again, rather than just disabling them, at least just to test.

k1w1k1d

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#2574763 26-Sep-2020 21:45

"We are sorry to hear you are having troubles, but we currently only support Google Chrome, Mozilla Firefox and Safari. If you are experiencing issues on Internet Explorer or Edge browsers, try Google Chrome or Mozilla Firefox if you haven't already!"

I have the same problem and found the above in their help section.

gzt

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#2574770 27-Sep-2020 00:23

k1w1k1d: "We are sorry to hear you are having troubles, but we currently only support Google Chrome, Mozilla Firefox and Safari. If you are experiencing issues on Internet Explorer or Edge browsers, try Google Chrome or Mozilla Firefox if you haven't already!"

Use dev tools change user-agent equivalent Chrome

turb

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#2574776 27-Sep-2020 05:56

Thanks for the replies.

sorry I wasn't very clear in my original post: The question I'm asking isn't "why can't I make Edge work?"

My question is "Why would ThreeNow not support a popular modern browser?"

In an age where traffic is everything, no company would knowingly put up a barrier unless there was some compelling commercial reason.

Interests: HTPC, Web App authoring.

DaveDog

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#2574790 27-Sep-2020 08:17

turb:
Thanks for the replies.

sorry I wasn't very clear in my original post: The question I'm asking isn't "why can't I make Edge work?"

My question is "Why would ThreeNow not support a popular modern browser?"

In an age where traffic is everything, no company would knowingly put up a barrier unless there was some compelling commercial reason.

I think the easy answer is that Edge isn’t a popular browser.

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#2574793 27-Sep-2020 08:48

Chromium-based Microsoft Edge is now as good as Chromium-based Google Chrome. I have switched to Microsoft Edge as my default browser now for a couple of months and don't regret it.

It may be they are having difficulty differentiating it from the old Edge based on UA strings alone.

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#2574803 27-Sep-2020 09:34

So is this a case of 'we don't support it, so we're actively blocking it'? Referring back to the first post, that IS something nefarious!

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#2574804 27-Sep-2020 09:40

@Behodar:

So is this a case of 'we don't support it, so we're actively blocking it'? Referring back to the first post, that IS something nefarious!

Who knows if they have even tested it? I know TVNZ, Netflix and others work just fine on Chromium-based Edge.

Currently, they actively block it when you try playing content.

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#2574807 27-Sep-2020 09:45

Interestingly, if I tell Safari to masquerade as Edge then it seems to work fine.

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#2574825 27-Sep-2020 10:44

turb: My question is "Why would ThreeNow not support a popular modern browser?"

In an age where traffic is everything, no company would knowingly put up a barrier unless there was some compelling commercial reason.

Imo there is no compelling reason here. Opera is another one based on Chromium for example.

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#2574829 27-Sep-2020 10:47

turb:

My question is "Why would ThreeNow not support a popular modern browser?"

In an age where traffic is everything, no company would knowingly put up a barrier unless there was some compelling commercial reason.

Remember Hanlon's Razor: "do not attribute to malice that which can be explained by incompetence". It could just be that they had a string test for "Edge" to block the old browser but didn't even think of spending a bit of time to adapt to the new Edge.

Stupidity explains it.

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#2574830 27-Sep-2020 10:48

Behodar: Interestingly, if I tell Safari to masquerade as Edge then it seems to work fine.

Safari can be tricky for web developers. It's relatively difficult to detect exactly which device it's running on. There are libraries dedicated to that purpose.

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#2574831 27-Sep-2020 10:56

turb: In an age where traffic is everything, no company would knowingly put up a barrier unless there was some compelling commercial reason.

The only sensible reason is the module supporting video decode was released at a time when the codec and support was available in chrome and firefox only /speculation. If so, long time ago and that has changed.

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#2574832 27-Sep-2020 10:57

The sensible thing would be to say something like 'we don't support this browser and you may have difficulty with it' instead of just blocking the whole thing entirely. Otherwise you end up in the exact situation they're in now, where a new version comes out and can handle the site fine, but they're refusing to let you in.

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