Disney plus won’t load LG C8

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rugrat

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#279873 14-Nov-2020 00:59

Had this problem for a while. When load Disney screen goes blue, then greyish and then nothing happens, it just sits there.

All other applics, Neon, YouTube work fine so not wifi problem. Don’t have Netflix but will probably reinstate once Neon finish’s.

If I delete Disney Plus, reinstall it then loads fine and comes up with profiles. Even remembers login credentials so don’t have to log in.

Thing is I have to uninstall and reinstall every time I turn TV on, otherwise it gets stuck.

Anyone else here happing trouble with it?

Current Experiments just started:

* Have turned off IPv6 on TV

* Will exit by switching applics, rather then back button to exit - seems to load in current TV session if do this and swap applics rather then exit. Don’t know if will hold with power off to TV though.

Crazy problem, and if google above seems to be wide spread. After turning off IPv6 it still didn’t load, but was one of the suggestions found.

All other applics are working fine on TV, it is only Disney Plus. Hopefully they put out update to fix.

TV firmware 5.20.02

gabba

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#2603611 14-Nov-2020 08:48

No Solution sorry, except to say I have the same issue. (A problem shared is a problem halved!!)

Not sure when it started.

I read somewhere else that changing the DNS to 8.8.8.8 fixed it for someone else. Didn't help me though.

Uninstall, restart, reinstall didn't work for me though

Watching with interest ;-)

Cheers

dipper

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#2603645 14-Nov-2020 10:42

I have the same issue at times ...I find that if I hold the back button for 3/5 seconds it will force the closure of the app and then reopen it

GregV

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#2603729 14-Nov-2020 15:34

Having the same issue.

What sometimes works for me is to open Netflix first and choose viewer profile.

I can then open D+

WyleECoyoteNZ

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#2603767 14-Nov-2020 17:53

Same problem too.

LG 49UK7500PVA.

As others have said, tried uninstalling the App, and reinstall. Still the problem persists.

I'm picking it's to do with the latest App update, about a month or so ago. No proof of this, just a guess.

Batman

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#2603768 14-Nov-2020 18:00

i was going to say i have a C9 and it works but it turns out mine is a c8 and it works

rugrat

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#2604050 15-Nov-2020 14:11

Just to report that Disney loaded fine when powering on TV.

So either turning off IPv6 on TV worked, or not using back, exit but just changing straight to another applic and leaving in background. There again maybe a fluke.

I’m with 2degrees that supports IPv6 if that makes a difference.