Apple TV+ poor buffering

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dwknight

74 posts

Master Geek
+1 received by user: 17

#289895 7-Oct-2021 09:09

Hi guys,

Lately I've noticed that Apple TV+ is not doing a good job of buffering shows. I've noticed significant pauses in Ted Lasso, Foundation and See. Presumably the shows are in 4k.

Even when the show resumes playing, the video is usually significantly downgraded (although it usually upgrades again after a short while).

I have fibre and the bandwidth is definitely not being stressed.

Has anyone else noticed this?

RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#2790908 7-Oct-2021 09:29

Using ISP DNS?

BlackHand

135 posts

Master Geek
+1 received by user: 19

#2790915 7-Oct-2021 09:41

Yeah I've noticed this as well just when the stream starts after awhile it's fine, not using ISP DNS (using Cloudflare)

jonathan18

7415 posts

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#2791091 7-Oct-2021 10:53

I've had no problem with image quality or buffering during Apple TV+ shows, but have noticed the last couple of nights there's a very significant delay before playback starts, which isn't something I've been aware of earlier. All other VOD services working perfectly.

alasta

6888 posts

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#2791095 7-Oct-2021 11:03

I use Apple TV+ quite regularly and I have never experienced this.

JPNZ

1715 posts

Uber Geek
+1 received by user: 840

#2791178 7-Oct-2021 12:35

alasta:

I use Apple TV+ quite regularly and I have never experienced this.

Same here, ATV4K hardwired to 200/100 fibre

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

Handsomedan

7769 posts

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#2791197 7-Oct-2021 13:11

alasta:

I use Apple TV+ quite regularly and I have never experienced this.

Ditto: using Slingshot fibre gigabit over wifi

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RogerMellie

350 posts

Ultimate Geek
+1 received by user: 198

#2791710 8-Oct-2021 10:46

I've never seen buffering issues with AppleTV+, and only very rarely with Netflix (HD plan) or Disney+. Movies on all 3 services always start instantly.

I'm on gigabit with BigPipe and have the AppleTV 4K box connected by ethernet to a switch which then connects to the modem.

Connected to a 1080p tv, so only pulling down a 1080p stream.

It's amazing how quickly I've become used to such a high quality experience, given the years and years of progressive broadband rollout here in NZ. I need to remember how lucky I am that we all have access to such a high quality broadband infrastructure. A mate of mine who settled in Australia the same time I settled in NZ is forever bemoaning his woeful broadband situation in Melbourne.

I frequently offer to carrier pigeon him files on a USB stick as I tell him it'd arrive sooner than his download speed allows.

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#2791718 8-Oct-2021 10:58

Slightly OT but after upgrading iPhone XR and iPad Air Gen 4 to iOS/iPadOS 15 I've noticed delays in the start (screen is black for several seconds) of media streams especially on Youtube. Never ever noticed it before. Will be testing my AppleTVs when I get home.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

lxsw20

3689 posts

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+1 received by user: 2174

Subscriber

#2791752 8-Oct-2021 11:54

I've seen some weirdness with this too. Poor frame rate on a 2021 Apple TV 4k, but if I use the built in Apple TV app on my LG C1 it works fine.

Vodafone VDSL 100/30 connection, everything on ethernet.

RogerMellie

350 posts

Ultimate Geek
+1 received by user: 198

#2793517 12-Oct-2021 00:45

FWIW, my AppleTV 4K is the original 4K model, so would be circa 2018, I think.

Hemi88

194 posts

Master Geek
+1 received by user: 38

#2793895 12-Oct-2021 13:17

I noticed this to with atv app it’s been more prevalent since tvOS 15 for the most part it goes full res after 30 seconds but sometimes can take a minute or two on fibre max