interruption to streaming service

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gordonisnz

113 posts

Master Geek
+1 received by user: 10

#293029 22-Dec-2021 17:36

Spark modem HG659b

Prime video.

Hello. i'm streaming Prime video via my above modem and Google Chromecast.

Using speedtest.net my download speed is 61.11 mbps WHILE watching a programme on Prime Video (its 5:30 pm on wednesday).

I'm getting periodic interruptions to the program when it 'freezes' for 1/2 a second & then resumes. but 3-5 minutes altewr its another small interuption. Not much, but frequent enough to be annoying.

I'm wondering, if its possible to identify the cause of the interruptions ?

Peppery

919 posts

Ultimate Geek
+1 received by user: 188

Trusted

#2837009 22-Dec-2021 17:43

Are other devices in the house having the same issue, or just the Chromecast?

gordonisnz

113 posts

Master Geek
+1 received by user: 10

#2837013 22-Dec-2021 17:52

Peppery:

Are other devices in the house having the same issue, or just the Chromecast?

im the only person in the house - no one else. Only other thing is my WIN 10 PC. and its fast. i've recently bought a new PC a few months ago - had one slow processor, Ive now got a PC with:

11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz

so its a lot faster :) - so i cant answer your query. sorry

SATTV

1670 posts

Uber Geek
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#2837023 22-Dec-2021 18:16

What are you casting from?

Have you tried casting from your PC to see if that has the same issue?

John

I know enough to be dangerous

gordonisnz

113 posts

Master Geek
+1 received by user: 10

#2837029 22-Dec-2021 18:43

SATTV:

What are you casting from?

Have you tried casting from your PC to see if that has the same issue?

John

im casting from my mobile phone - HOWERVER in a previous post, once the connection is made, the connection doesnt go through my phone. It goes direct from my modem to the chromecast/TV.

https://www.geekzone.co.nz/forums.asp?forumid=151&topicid=290830

gordonisnz

113 posts

Master Geek
+1 received by user: 10

#2837042 22-Dec-2021 19:14

I've factory reset my google chromecast

insane

3324 posts

Uber Geek
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2degrees

Subscriber

#2837089 22-Dec-2021 21:31

First thing I'd check is that you're getting the right DNS settings for your ISP, and therefore best CDNs assigned (not required for all types of CDNs but some)

Could try hard coding your ISPs DNS settings into the device or your dhcp settings to bypass the DNS service within your router.

Have a feeling this one is going to be annoying to troubleshoot...

Do you have both 2.4ghz and 5ghz configured on your router with the same SSID? Could try disabling one frequency to see if it's bouncing between 5ghz and 2ghz, or splitting them out into different SSID names .

Dell

Shop now for Dell laptops and other devices (affiliate link).

gordonisnz

113 posts

Master Geek
+1 received by user: 10

#2837108 22-Dec-2021 23:09

After a factory reset of my Google chromecast - no more probs