Amazon and Amazon Prime CC error 2575

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livealittle

75 posts

Master Geek
+1 received by user: 3

#300886 11-Oct-2022 20:09

Hi all

Trying to set up Amazon Prime for my kids. Have a onesmart MasterCard and for some reason Amazon will not accept this card for payment.

I have tried setting up a new account (using a different email address) with my NZ details but I still get this error message.

My original amazon account that I have been using for years has all of a sudden stopped accepting this card and I can't figure out why.

In the past I had brought from the US with the card no issues and had sent to NZ.

Have used this card on other platforms with no issue.

Any suggestions on what I can try.

Thanks

Any suggestions?

lurker

838 posts

Ultimate Geek
+1 received by user: 223

Lifetime subscriber

#2980757 11-Oct-2022 20:52

Not sure if related but my Mastercard is being rejected for payment with Amazon too. I'm thinking it may be because the expiry is 11/22. Not sure, have asked the bank

KiwiSurfer

1730 posts

Uber Geek
+1 received by user: 998

ID Verified

Lifetime subscriber

#2980803 11-Oct-2022 23:40

Possibly they are rejecting reloadable cards. I found the OneSmart (and the Qantas equivalent when they offered that in NZ) to sometimes not work at certain retailers.

May be worth checking the address/postcode/etc in your OneSmart profile and checking it matches the info in your Amazon account. This is one of the fraud prevention measures some retailers use.