Amazon Music Unlimited - How to track down Subs and cancel

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Gordy7

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#317799 16-Nov-2024 10:27

It appears that I may have inadvertently subscribed to Amazon Music Unlimited because my CC has been charged NZD9.03.

How do I track down any subs to cancel?

I have tried looking for any subs on amazon.com and amazon.com.au without success.

My wife has dementia so I thought I would help her out with some online music.

She now has Music for Dementia Radio to listen to: https://m4dradio.com/

I have tried looking through emails for any Amazon signup confirmation - nothing.

Possible devices that I may have used:

2 Android mobile phones

Windows desktop computer

An Amazon Echo device - have not found anything yet.

TIA.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

freitasm

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#3309597 16-Nov-2024 11:01

Have you tried https://www.amazon.com/music/settings (or https://music.amazon.com/settings)yet?

Gordy7

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#3309602 16-Nov-2024 11:22

My Amazon Echo device is the likely culprit.

After a visit to amazon.com.au and Amazon Music Unlimited:

Membership & Subscriptions - None

My account - no orders.

Your Payments - $0

Credit Card - Expired.

Looks like there has been dodgy charge to my CC - Time to talk to my bank - I don't want to get repeat charges to my CC.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Gordy7

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#3309607 16-Nov-2024 11:35

freitasm:

Have you tried https://www.amazon.com/music/settings (or https://music.amazon.com/settings)yet?

Thanks Mauricio. Tried those links as well and the redirections shown. No new info found. My CC shown on Amazon expired in 2020.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Gordy7

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#3309855 17-Nov-2024 14:52

Just checked this morning with amazon.com and amazon.com.au and my account access is now blocked.

My bank has offered to put a block on my CC and will re-issue. Then my bank will raise a dispute with Amazon over the charge to my CC.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Gordy7

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#3321113 16-Dec-2024 09:44

This morning I discovered yet another charge by Amazon Music Unlimited to my CC account. This time to my new issued CC.

I have finally been able to log in to AMU and found and cancelled the unwanted/unkown subscription.

AMU shows my old CC and yet I have been billed to my new CC. I have asked BNZ to explain how this can be done.

It appears that while using an Amazon Echo device and sampling music that I may have been sucked into a subscription.

Hopefully the charge to my CC account by AMU will now end 😀

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

freitasm

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#3321127 16-Dec-2024 10:25

Gordy7:

AMU shows my old CC and yet I have been billed to my new CC. I have asked BNZ to explain how this can be done.

If the company received a subscription token they can continue charging a card, even after renewal, if it's the same number with a new expiry. This guarantees uninterrupted service.

Gordy7

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#3321141 16-Dec-2024 11:10

freitasm:

Gordy7:

AMU shows my old CC and yet I have been billed to my new CC. I have asked BNZ to explain how this can be done.

If the company received a subscription token they can continue charging a card, even after renewal, if it's the same number with a new expiry. This guarantees uninterrupted service.

My new new CC has a different number to my old CC. The 3 digit CVC has changed. The expiration date of the two cards is unchanged.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

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freitasm

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#3321142 16-Dec-2024 11:11

Well, then... That's not I understand it should work.

Gordy7

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#3321146 16-Dec-2024 11:25

freitasm:

Well, then... That's not I understand it should work.

Yep. Interesting. BNZ have just come back to me and say: Sounds like your card has been updated through a Digital wallet on your device.

That does not explain why AMU is still showing my old CC number, and is still charging my CC account that now requires the new CC number.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Gordy7

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#3321280 16-Dec-2024 15:12

freitasm:

Gordy7:

AMU shows my old CC and yet I have been billed to my new CC. I have asked BNZ to explain how this can be done.

If the company received a subscription token they can continue charging a card, even after renewal, if it's the same number with a new expiry. This guarantees uninterrupted service.

The BNZ says that my CC account was charged because of a tokenised subscription.

So, I am pleased that I was able to log in to AMU and cancel my subscription.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.