OPSM fail: recourse?

Forums › Health and fitness › OPSM fail: recourse?

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jonathan18

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#1948516 30-Jan-2018 10:38

kryptonjohn:
Ah cool.

So I assume that the Specsaver/AA deal is a sale-leader for Specsavers. When you get your free checkup can you just say "thanks can I have my prescription and PD please" and walk away or do they pour on the sales pressure?

Cheers

JohnO

They’ve always handed over my script without question; given its business model and setup, the people you deal with at the counter aren’t really invested in fighting for your business (in my experience). I’ve never seen my PD noted in my file, but assume it’s there. I’ve never had the guts to ask them, as totally obvious what I’m up to!

Agree re lack of frame choice at SSs, too, especially for sunglasses. My advice is with using Clearly or similar services for the first time is to use the measurements of a pair of your own glasses that fit well and using them to filter search results to find something similar. Being fussy about this has resulted in my current pair being the most comfortable pair I’ve had.

MaxLV

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#1948870 30-Jan-2018 21:30

trig42:

That is pretty shocking service. You would think that with the advent of decent online alternatives, and even Specsavers, OPSM would be a bit more onto it.

My story, and it should apply to all NZ Bricks and Mortar retailers.

We bought a pair of glasses for my Wife to wear to work in May last year (she is a cook, they get covered in grease etc., and get a rough time as she is forever wiping them down - causes the coatings to wear off) from Clearly.com (clearly.co.nz). Not only were these glasses cheaper (by nearly half) than Specsavers, they arrived within 10 days and she is really happy with them.

Fast forward to the Xmas break - one of the nose pads fell off - she doesn't know where/when and they'd be impossible to find anyway. I called up Clearly (they have a NZ 0800 number, answered in the US I assume). They did not have parts for those glasses. No problem, they say, we will just send you a new pair of glasses. There they were, less than a week later - brand new, same prescription and a courier label to return the ones with the tiny bit of Silicone missing.

Awesome service. Will definitely use again (and tell everyone about it).

Imagine OPSM or Specsavers doing that in that time frame...

That's what NZ retailers have to up their game to.

I dont know about OPSM, but I had the same thing happen (nose pad fell off) to my Spec Savers reading glasses. Took them to my local Spec Savers shop, and they fixed/replaced the nose pad immediately (10 minute job) at no charge.

mattwnz

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#1948872 30-Jan-2018 21:36

I have found spec savers to be pretty good for service. Infoact I was amazed it was as good as it was, far better than the old local optometrist I went to, as they had far more tests and machines they used. The frame selection is also ok, but the nicer frames tend to be the most expensive.

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