Two weeks before Christmas, on December 11 2017, I handed my prescription sunglasses to a staff member at OPSM and paid almost $500 to have new up-to-date lenses inserted.
I was told they would be completed in 10 working days, and at the time I realized that there would be a slim chance that they wouldn't be completed by Christmas Day. How naive I was.
Today is January 29 2018 and my glasses still have not been returned. I've received excuses about my frames being lost in the mail, and about 3 weeks ago the glasses came back but the prescription was all wrong and had to go back to the lab.
My entire summer holidays were much less enjoyable due to a lack of sunglasses. My question to the forum is this: am I entitled to expect some kind of a refund for this service? When my glasses (one day!) return, should I kick up a fuss when I go to pick them up?
Thanks for any input.