Good news Fitbit on DSE backorder supplied by HN

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bluedisk

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Master Geek

#191511 6-Feb-2016 18:51

I ordered a Fitbit Charge HR on the Dick Smith Boxing Day sale on Dec 30 for $138. As they didnt have one in stock, they took a 10% deposit with the promise of delivery within 2 weeks.
Then DSE went into receivership, and after many calls to the local store it became apparent it was not coming anytime soon.
So I wrote to Fitbit who suggested I take the receipt into HN who would honour the sale. So this afternoon I went into HN in Lower Hutt who cheerfully supplied me a new Charge HR at the special price. well done Harvey Norman!

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turnin

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#1486643 6-Feb-2016 20:22

How cool is that.

antonknee

319 posts

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#1486644 6-Feb-2016 20:25

Yep Fitbit are allowing orders processed by DSE in Australia and New Zealand to be picked up from Harvey Norman stores.

Good on Fitbit for sorting this out, they are going well above and beyond the call of duty here.

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networkn

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#1486649 6-Feb-2016 21:06

antonknee:

Yep Fitbit are allowing orders processed by DSE in Australia and New Zealand to be picked up from Harvey Norman stores.

Good on Fitbit for sorting this out, they are going well above and beyond the call of duty here.

Saved me making the same comment.

mattwnz

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#1486654 6-Feb-2016 21:20

Great to hear good stories like this. Good advertising for fitbit too, hope the media pick up in this story....eventually

networkn

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#1486832 7-Feb-2016 11:14

mattwnz: Great to hear good stories like this. Good advertising for fitbit too, hope the media pick up in this story....eventually

It was already had by at least 2 sites, quite a number of days ago now.

antonknee

319 posts

Ultimate Geek

#1487190 7-Feb-2016 21:28

networkn:

mattwnz: Great to hear good stories like this. Good advertising for fitbit too, hope the media pick up in this story....eventually

It was already had by at least 2 sites, quite a number of days ago now.

Yeah I personally have seen this on NZ Herald, Stuff and TVNZ as well as Trade Me and Reddit and a few CE industry news sites.

Ant Reformed geek | Referral links: Electric Kiwi Sharesies Stake

mattwnz

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#1487224 7-Feb-2016 22:49

networkn:

mattwnz: Great to hear good stories like this. Good advertising for fitbit too, hope the media pick up in this story....eventually

It was already had by at least 2 sites, quite a number of days ago now.

Just goes to show how hopeless online news websites are, because I check both news sites several times a day, and it doesn't appear to have made it to the front page, and if it isn't on that, then it is easily missed. I did do a search, and the story from about the 25th Jan looks like it has been updated with the new information, rather than it being a new story. I recall seeing the story before, but it said that Fitbit were still looking in to it. But looks like they have simply updated the old story

bluedisk

207 posts

Master Geek

#1487242 8-Feb-2016 00:16

I have been reading both NZ Herald and Stuff sites each day but I have not seen this reported anywhere. Only that Fitbit were looking into it.
So I am very surprised that apparantly it was reported everywhere and is old news. Admittedly I don't watch 1 News, but I have been scouring the news media every day hoping for a resolution to this.

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sbiddle

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#1487290 8-Feb-2016 09:47

I read the story on Stuff on the 26th when they announced it. Good PR from both Harvey Norman and Fitbit.

sbiddle

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#1510250 10-Mar-2016 07:24

How bad is the journalism from Stuff these days?

A journalist wastes their time contacting lawyers, stores and the receiver in regards to a customer when the answer was problem was solved in January and actually reported by Stuff?

http://www.stuff.co.nz/business/industries/77698320/dick-smith-store-selling-fitbits-did-not-honour-prepaid-customer

andrew027

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#1510277 10-Mar-2016 08:21

sbiddle: How bad is the journalism from Stuff these days?

A journalist wastes their time contacting lawyers, stores and the receiver in regards to a customer when the answer was problem was solved in January and actually reported by Stuff?

http://www.stuff.co.nz/business/industries/77698320/dick-smith-store-selling-fitbits-did-not-honour-prepaid-customer

While never great, Stuff seems to have gotten progressively worse lately. "Journalism" is apparently copy and pasting from overseas news sites, and "investigative journalism" is coming across an interesting discussion on Reddit. I have seen better high school student newspapers.

bluedisk

207 posts

Master Geek

#1510297 10-Mar-2016 09:05

Sorry slightly off topic, but I need to respond to this.

Its easy to bag journalists and journalism these days, but I think we all understand that newsrooms have had budgets reduced and older hands are being laid off. This is a generation in love with celebrity and instant gratification.

Having worked in newsrooms over the years I have seen at first hand how the accountants have taken over what used to be an honourable trade and hollowed it out.

We get the kind of media we deserve (or are prepared to pay for). I think Juha Saarinen does a fabulous job writing about Technology in the NZ Herald.

I read the article in this mornings Stuff and thought the woman had a genuine gripe. She ordered and paid for a small size Fitbit at a Boxing Day sale (before DSE went into receivership). She obviously hadn't heard about the Harvey Norman offer, which I also did not read at the time having been in the same boat as her.

So when she turns up to DSE and sees them on display, but not in the small size she gets a bit annoyed. Her gripe is with the consumer laws not protecting her purchase which was made in good faith. I don't see any bad journalism in this report.

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networkn

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#1510306 10-Mar-2016 09:20

bluedisk:

Sorry slightly off topic, but I need to respond to this.

Its easy to bag journalists and journalism these days, but I think we all understand that newsrooms have had budgets reduced and older hands are being laid off. This is a generation in love with celebrity and instant gratification.

Having worked in newsrooms over the years I have seen at first hand how the accountants have taken over what used to be an honourable trade and hollowed it out.

We get the kind of media we deserve (or are prepared to pay for). I think Juha Saarinen does a fabulous job writing about Technology in the NZ Herald.

I read the article in this mornings Stuff and thought the woman had a genuine gripe. She ordered and paid for a small size Fitbit at a Boxing Day sale (before DSE went into receivership). She obviously hadn't heard about the Harvey Norman offer, which I also did not read at the time having been in the same boat as her.

So when she turns up to DSE and sees them on display, but not in the small size she gets a bit annoyed. Her gripe is with the consumer laws not protecting her purchase which was made in good faith. I don't see any bad journalism in this report.

I agree about this particular article. I think the way DSE handled it in suggesting she couldn't have it because she had bought it at the too cheap price is crazy!

I understand budgets but to be fair I seriously doubt that is the only reason reporting has got so badly. Current gen reporters don't check for spelling or grammar as well as they used to.

I am also unsure what you mean by "we get the kind of media we deserve", stuff has never asked me to pay for it's content, and it's so bad right now they would have no choice. Media companies still are some of the most profitable around.

bluedisk

207 posts

Master Geek

#1510313 10-Mar-2016 09:30

networkn:

I am also unsure what you mean by "we get the kind of media we deserve", stuff has never asked me to pay for it's content, and it's so bad right now they would have no choice. Media companies still are some of the most profitable around.

I think you've answered your own question, as you've never had to pay for content then its all "free". Free doesn't pay for investigative journalism. It also doesn't excuse spelling mistakes, but when you look at how sub-editing has been devalued as a profession it starts to fill out the picture.

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