How to reach Gillette for customer complaints?

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networkn

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#86377 6-Jul-2011 00:19

Hi There!

How can I reach the customer complaint line. The website just has some international form, and I am sure they have an 0800 NZ number.

Anyone else having a problem with the fusion razer refill blades splitting in the midde of the plastic making the blade come off the handle and causing nasty cuts? I have had 3 of them occur exactly the same across 3 packs in the last few months!

johnr

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#489886 6-Jul-2011 00:21

Return them to place of purchase

networkn

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#489887 6-Jul-2011 00:22

Meh who keeps receipts?

Plus I want them to know there is a potential safety hazard

wmoore

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#489890 6-Jul-2011 00:52

Try P and G

Procter and Gamble Dist NZ Ltd
PO Box 5861
Wellesley St
Auckland, 1141

Visiting address:
Unit 3, Building I
5 Orbit Drive
Rosedale, North Shore City, 0632
New Zealand
Phone: 64-9-4776400
Fax: 64-9-4776399

"In the end, it's not the years in your life that count. It's the life in your years." -
-- Abraham lincoln

Johnk

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#489940 6-Jul-2011 10:05

Meh, who needs razors?
Beards are the way of the future :-p

Lurch

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#489945 6-Jul-2011 10:13

Gillette? Ditched them a long time ago, best razor they made was the mach 3. Since then they have gone down hill and the price has gone up.

King of shaves razor is the way to go.

xpd

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#489956 6-Jul-2011 10:26

Johnk: Meh, who needs razors?
Beards are the way of the future :-p

Until the wife threatens to chop something off....

XPD / Gavin

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oxnsox

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#489958 6-Jul-2011 10:29

For the price we pay... you should be able to track the down and have them helicopter in a replacement
P&G is the way to go

wreck90

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#489961 6-Jul-2011 10:43

Lurch: Gillette? Ditched them a long time ago, best razor they made was the mach 3. Since then they have gone down hill and the price has gone up.

King of shaves razor is the way to go.

I agree!!

Then, they bought out that awful vibrating razor too.

Gillette invented the perfect razor in the mach 3, and they haven't been able to improve on it since then.

talisker

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#489963 6-Jul-2011 10:45

Don't buy any of that rubbish. It's all a con designed to trap you into buying expensive blades. Get a traditional safety razor that uses the flat double edge blades. It gives you an infinitely better shave than any modern multi-blade "shaving system", is a pleasure to use, and blades are unbelievably cheap. I got a multipack of blades that should last me around two years for $40. Downside - some initial cost in buying a decent razor and brush, and a very slight learning curve. Check out www.badgerandblade.com for much shaving geekery. But beware - this site suffers from the a typical phenomenon of internet forums. People find the need to post endless tutorials and videos etc on something that is actually very easy, i.e. shaving, which makes it feel slightly intimidating and difficult. It isn't. It probably took me three shaves to get used to using a double edge razor, with minimal nicks and cuts. Since then, that never happens.

networkn

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#490000 6-Jul-2011 11:57

0800108909 is the number for consumer help.