There is a video by freedpev on youtube

https://www.youtube.com/watch?v=c5LkIVaxCA8

I got another reply to the email I sent them last night; short answer is that they agreed to come to the party and will be sending me some extra accessories (brake pads, tyres and tubes), which is certainly appreciated and will restore my faith in Freed and will lead to some future purchases (a second charger at work will be handy to have)

@LiveM - one of the comments on the email was that I could not have used the change of mind to return/repurchase as you suggested. I won't nitpick with the person on the other end of the email due to the above outcome though.

I now need to go shopping for a hi-vis vest, a helmet and some gloves (though last nights ride confirms that I will probably only operate this during daylight savings hours

A couple of tips from someone who has ridden over 1000 kms on Zero scooters:-

1/   When riding over bumps it is advisable to shift your weight to the rear wheel (this applies to all scooters)

2/   If not done before you get your Zero scooter you should turn the "Kick start" to On (they are too powerful and could take to the air if not)

2/   When you first set up the brake levers and throttle make sure that they are spaced to allow easy control

Re the video referred to by Robfish, its all well and good but doesn't really work because they missed the most important point - hold the front brake on tight whilst you give it the forward flick which makes it real easy.

Not doing so makes it hard/ almost impossible because the scotter just moves forward thereby losing most of the force that you are applying to make the stem move forward

robfish:

 

A couple of tips from someone who has ridden over 1000 kms on Zero scooters:-

 

1/   When riding over bumps it is advisable to shift your weight to the rear wheel (this applies to all scooters)

 

2/   If not done before you get your Zero scooter you should turn the "Kick start" to On (they are too powerful and could take to the air if not)

 

2/   When you first set up the brake levers and throttle make sure that they are spaced to allow easy control

 

Can you advise more on point 2? 
I am not sure the instructions mention anything about this mode

nzkiwiman:

@LiveM - one of the comments on the email was that I could not have used the change of mind to return/repurchase as you suggested. I won't nitpick with the person on the other end of the email due to the above outcome though.

Zero Programmes (I wrote these down as I watched a YouTube video)

***Use caution***

*Hold Power and mode buttons together to get into program mode
*Power to cycle through programs
*Mode to change (will exit program mode after a few seconds)

1 - LCD brightness
3 - voltage
4 - delay to sleep
6 - tyre size
8 - power level (%)
9 - kick start 1 on, 0 off
11 - electric braking 0, 1 or 2
12 - starting acceleration 1 - 5
17 - cruise mode 1 on, 0 off

Edit: - I don't think they all work (11 and 17 for example) but the Kick start definitely does.

More complete list:

Programming

When power on hold Power & Mode together
P1 - LCD level
P2 - Units
P3 - Voltage - leave as is
P4 - Sleep time in minutes
P5 - Not used
P6 - Tyre size
P7 - Motor magnets, leave as is
P8 - Power level
P9 - Kick start
P10 not used
P11 - Revertive Braking
P12 - Acceleration from start
P13, P14, P15 not used
P15 - Voltage cut-off level - leave as is
P16 - clear odometer
P17 - Cruise control on/off - set to 0 for beginners. Set to 1 for advanced riders. .
P18/19/20 Not used

As a couple of us on this thread have posted prior, cruise control on the Zero scooters is indeed risky. I'd say I'm an 'advanced user', having used a scooter to/from work for months now, and see no reason to enable cruise control on my Zero 10.

It's not like on the M365, where the accelerator is so twitchy it's difficult to maintain a regular speed - on that I used cruise control all the time.

A question for Zero users, especially for @robfish: my scooter came back from repairs being made by the retailer with sideways movement in the stem; it's happening below the telescopic part, if that makes sense. I first noticed it when I realised the handlebars were not at 90 degrees to the wheel, and then I worked out that wasn't fixed, ie it could be moved a few degrees either way (and this would occur while travelling).

I tightened up the bolts and this seemed to stop the movement a while, but I noticed again this morning, only a few days later, the problem is back.

Any ideas as to what's causing this, and what I can do to fix it permanently? It was sent to get the problem with the 'bottoming out' of the front suspension, and certainly didn't have any issue with this movement before I sent it away.

Thanks for the information on the additional "hidden?" modes in the menu system; having only used a Lime (but only 6-7 times) it feels natural to kick off, so I need to remember that I don't need to do this on the Zero.

nzkiwiman:

 

Thanks for the information on the additional "hidden?" modes in the menu system; having only used a Lime (but only 6-7 times) it feels natural to kick off, so I need to remember that I don't need to do this on the Zero.

 

The suggestion above is to change this setting so you are required to kick off - the power of these scooters is such that this is a very sensible idea. Give it a go - you'll be surprised at how little effort is needed to kick off, but it significantly reduces the chance of taking off when you're not ready!

Well I took my scooter for its first commute this morning and .. I am a little disappointed; the trip was 3.5km and the battery was fully charged. About 1/3 of the way into the trip I found a very nice straight piece of new footpath with no bumps and so put the throttle down. Halfway I saw the battery was on the last 1/8th - though when I slowed down it gained some charge again. At the end of the ride, my battery is at 1/3 and I am not sure if I will make it to the car (for those in Dunedin, the trip was from Andersons Bay Road, up King Edward St, Oval to the Octagon via Lower Stuart Street - all flat)

Is this just because it's a new battery and needs a few charge/discharge cycles to sort itself out; or is my heft really reducing the range that I should get on the scooter - I was expecting 20km easy (supposed to be up to 40km)

Something radically wrong there - I have a Zero 10, my wife a Zero 9 (which I use frequently), she's 57kg and we regularly do 25km - 30km rides.

In fact on her zero 9 we recently did a 30km return trip from Auckland City to Te Atatu & back where her battery wasn't charged properly when she left, last 10 km the batter was on 1 click and scooter started to slow down but we still made it back (the battery indicator will always show less of a charge while scooter is under load and moving but should bounce up immediately that you stop).

On a 3.5km trip I wouldn't expect the battery to move off its fully charged indicator of all 5 bands lit on mode 1 or 2, though more will be used in mode 3 (which we have never used).

Was the battery definitely fully charged before you left (i.e. green light on the charger?) If so then I would suspect that you have a faulty battery or charger.