Wellington bus bugbears

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#2100081 2-Oct-2018 14:12

alasta:

I love this quote in the article linked above:

They told the committee that the chaos was caused by unforeseen problems such as driver shortages, and the incumbent operator NZ Bus performing poorly.

Surely NZ Bus performing poorly couldn't have been unexpected!

Well in fairness to NZ Bus they were given their finalised contract so late they were unable to order new buses in time.

MikeAqua

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#2100093 2-Oct-2018 14:25

Does anyone know what (if anything) snapper has been replaced with on the Flyer services?

IIRC, end of September was the end date for Snapper on those services.

[Edit: I see that info is available on another thread https://www.geekzone.co.nz/forums.asp?forumid=162&topicid=238181&page_no=4]

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#2100137 2-Oct-2018 15:20

For all of you Wellington bus users who don't know, Snapper has just launched their RideBank service. It's not quite as good as being able to swipe your phone when boarding the bus, but at least it gets rid of the annoying need to regularly top up.

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#2100170 2-Oct-2018 16:01

alasta:

For all of you Wellington bus users who don't know, Snapper has just launched their RideBank service. It's not quite as good as being able to swipe your phone when boarding the bus, but at least it gets rid of the annoying need to regularly top up.

That virtual tag off feature looks good. Unfortunately, for me 90% of my bus use is on services that no longer accept Snapper.

Mike

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#2100194 2-Oct-2018 16:24

MikeAqua:

That virtual tag off feature looks good.

Does it let you choose where you tag off, or does it do it at the last stop....?

So Snapper's path to tokenisation and hopes of being selected for NEXT begins....

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#2100199 2-Oct-2018 16:39

wellygary:

MikeAqua:

That virtual tag off feature looks good.

Does it let you choose where you tag off, or does it do it at the last stop....?

No idea - it's only available in iOS.

Mike

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#2139470 4-Dec-2018 23:10

Or drivers like this one:

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#2139497 5-Dec-2018 06:34

Or this guy

Edit: how do you link so it expands? Figured it out...the help fext above a post with url, img etc doesn’t mention twitter tag.

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#2139790 5-Dec-2018 13:09

Buses in Dunedin love to drive through yellow/red lights and block the intersection as well

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#2176146 11-Feb-2019 07:58

It seems it is almost every day. The bus shows up on the app as coking at a certain time. You wait at the stop. It shows as coming in four minutes. Two minutes. Then it disappears and the next one is 30 minutes.

It happened last week twice. It is Monday and it just happened.

Metlink on Twitter doesn't even bother replying anymore. They just ignore reports. Wellington City Council says it is up to the regional council. Regional council doesn't reply to queries.

What a sad service.

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#2176165 11-Feb-2019 09:18

My wife has the same thing, usually with the #24

I'm sure they're running phantom buses to make it look like the network is performing but in reality it isn't.

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#2176168 11-Feb-2019 09:31

I work closely with some bus companies, i did ask the fleet admin from one of those companies what to do if I have a bad interaction with a bus. Due to a double decker almost crushing me between a barrier due to them merging left and me being in their mirror rather than corners of their vision and the driver not looking, I had to take quite extreme evasive action.. Told the fleet admin, got an email a day later to say the driver has been let go.

They also suggested the same for light running and other poor driving antics.

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#2176320 11-Feb-2019 12:57

Coil:

I work closely with some bus companies, i did ask the fleet admin from one of those companies what to do if I have a bad interaction with a bus. Due to a double decker almost crushing me between a barrier due to them merging left and me being in their mirror rather than corners of their vision and the driver not looking, I had to take quite extreme evasive action.. Told the fleet admin, got an email a day later to say the driver has been let go.

They also suggested the same for light running and other poor driving antics.

Just get the fleet admn to follow the https://twitter.com/ThebusfactorG ..... but I suspect by the end of the week they wont have any drivers left.

allan

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#2176672 11-Feb-2019 17:47

I'm still waiting on an actual response to a complaint logged on 14 Dec regarding their Journey Planner having incorrect information to get from Wellington CBD to Truscott Ave in Johnsonville. The Journey Planner indicates that any route 1 Island Bay to Johnsonville West/Churton Park/Grenada Village bus will get you to Truscott Ave. Probably blindly obvious if you live in Johnsonville, that that is not actually correct, but then you probably wouldn't be using the Journey Planner in the first place. I only discovered when some distance along the Grenada Village route, that actually only route 1JW goes there.

I logged a verbal complaint on 14 Dec (struck a sympathetic call centre operator who lived in Johnsonville) followed it up with an email the following day. Heard nothing for a month, so logged a complaint via their web form and got a response saying "delay due to holidays/limited staff/blah blah". Another month has now gone by.

Fairly symptomatic of lack of action on stuff from Metlink. They are certainly NOT customer focused and simply don't care.

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#2176695 11-Feb-2019 18:35

davidcole:

Just get the fleet admn to follow the https://twitter.com/ThebusfactorG ..... but I suspect by the end of the week they wont have any drivers left.

I note many (if not all) the instances has the bus going through the orange lights, which turns red as the bus is going through the intersection. I've always wondered what the law says in this case. Is it the entry red light or the exit red light that determines whether one has run a red light?

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