Fake Philips Xenon and refusal to refund?

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#1808339 28-Jun-2017 16:20

From what I've read here and seen online they're fake contact Trademe and Phillips and get a stop put on further sales from this trader

Phillips may sell plain packaged items to OEM car manufacturers but I doubt they're allowed to be resold as a retail item

Either the trader is being duped by a supplier or knows full well they're fake and is just trying to make it as difficult as possible for you to get the refund thinking you'll just give up out of share frustration my advice is DON'T give up get a hold of Phillips get a hold of Trademe and the ComCom and make as much noise as you can

binarybrother

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#1808467 28-Jun-2017 19:40

And images of my purchase

loceff13

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#1808491 28-Jun-2017 20:26

If you used Pay Now(credit card via the TM site) you have buyer protection for the purchase, open a dispute to start the process. Include details ie the questionable legitimacy of the product, the struggle to return it(seller asking for courier fees + success fees and 10% restocking fee), any emails, pictures, websites etc you feel add value to your argument.

1cloud

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#1808504 28-Jun-2017 20:52

My opinion , i have never seen those big brands packed their headlight in cardboard box

I am sure philips wouldnt do that

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#1808515 28-Jun-2017 21:22

You never know how grey imports are sourced. Whether one is sure philips wouldn't do that and one has never seen a branded product in a cardboard box doesn't mean that can't be true. It may be, but that's a guess.

Coil

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#1808576 29-Jun-2017 07:21

I have my doubt about the bulb shown above. Doesnt appear to be genuine.
If it was a repackaged bulb or one from a car dealer etc it would be packaged with labels on that box you see there.

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#1808681 29-Jun-2017 09:56

Most aspects that can be seen from the photos seem to miss the usual "fake" signs but the printing on the base doesn't match any examples I can find online. Apart from differences in how it is justified the A in Germany has a dip in the crossbar not matched by any other sample I can find.

Coil

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#1808689 29-Jun-2017 10:15

http://www.trademe.co.nz/motors/car-parts-accessories/performance/bulbs/auction-1358481264.htm

Here is who i think the supplier is, You can see a whole range of bulbs that have no packaging that fall under the category of "Genuine" As far as i am concerned it is not a genuine part unless it is in a branded box or has the genuine security features.

http://www.trademe.co.nz/motors/car-parts-accessories/performance/bulbs/auction-1356455809.htm

This bulb here i would say is more genuine looking.. Has a toyota box and is for a toyota.
The printing on the lamp is also straight and not a mess as per the OP's photos.

MikeAqua

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#1808852 29-Jun-2017 12:11

If the bulbs have a serial number printed on them, then presumably that could be checked with Philips.

Mike

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#1808879 29-Jun-2017 12:45

Coil:

http://www.trademe.co.nz/motors/car-parts-accessories/performance/bulbs/auction-1358481264.htm

Here is who i think the supplier is, You can see a whole range of bulbs that have no packaging that fall under the category of "Genuine" As far as i am concerned it is not a genuine part unless it is in a branded box or has the genuine security features.

http://www.trademe.co.nz/motors/car-parts-accessories/performance/bulbs/auction-1356455809.htm

This bulb here i would say is more genuine looking.. Has a toyota box and is for a toyota.
The printing on the lamp is also straight and not a mess as per the OP's photos.

Red flag for me is only stock pictures when looking on trademe This tends to mean fake or drop shipping. It is not hard to take a real picture of product showing product and / or packaging.

binarybrother

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#1809045 29-Jun-2017 16:23

I can let you know who it is http://petrojectnz.co.nz/

http://www.trademe.co.nz/Members/Listings.aspx?member=3211539

Been dealing with the owner Lawrence Fisher who's will reluctantly take them back if I pay his TradeMe success fee, his courier cost and a 10% restocking fee. A comprise of me paying the restocking fee was rejected. He didn't seem to want to accept that he could get TradeMe to refund his sucess fee, something about it being dishonest what ever that means.

So looks like my next course of action is TradeMe and failing that through MTA

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#1809060 29-Jun-2017 16:58

binarybrother:

I can let you know who it is http://petrojectnz.co.nz/

http://www.trademe.co.nz/Members/Listings.aspx?member=3211539

Been dealing with the owner Lawrence Fisher who's will reluctantly take them back if I pay his TradeMe success fee, his courier cost and a 10% restocking fee. A comprise of me paying the restocking fee was rejected. He didn't seem to want to accept that he could get TradeMe to refund his sucess fee, something about it being dishonest what ever that means.

So looks like my next course of action is TradeMe and failing that through MTA

Talk to trademe and MTA, I would also talk to the person who has the import rights to NZ/AU about the fakes.

mattwnz

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#1809063 29-Jun-2017 17:14

binarybrother:

They should be able to get the commission back by contacting trademe. I have had to do this a few times when I have refunded a buyer if they weren't happy with what they purchased.

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#1809123 29-Jun-2017 19:23

re images looks like this https://www.hids4u.co.uk/Philips-D2S-Bulb-Xenon-HID-Bulb-Philips-85122-bulb.html

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#1809821 30-Jun-2017 19:01

binarybrother:

So looks like my next course of action is TradeMe and failing that through MTA

Yes Trademe the comcom Phillips and MTA

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