So purchased a couple of Philips D2S 'genuine Philips' car head light xenon bulbs off Trademe last last week. Plenty of other traders selling them although not trying to advertise them as genuine Philips. Trader has good level of feedback and doesn't look to be one of the small time traders so I buy. Bulbs arrive today in plain cardboard boxes, no branding, hmmm this doesn't look right, not the Philips box I was expecting.
So I do some Googling since there are heaps of fakes out there. Philips site pretty clear, box has code on it so you can check it's genuine. Images online showing fake vs real would seem to indicate they are knock offs. So I email the seller and tell him I don't think they are authentic and would like a refund. Short sharp email back, they are genuine 'in private label boxes', been selling them for 10 years. I ring another retailer who sells them and confirm theirs come in Philips boxes with scratch off section and code beneath.
So I ring him. He's pretty defensive, sold heaps of them, never had a problem, they are genuine, trust him they are good. I'm keeping very calm, point out I only have his word and I don't know him. Point out there's lots of web sites showing how to spot fakes and his ones look to fit those decriptions. I ask him again and say I would like a refund and will get them straight back to him. Conversation goes no where but he finally talks about re-stocking fee, courier costs and trademe costs, he's more agitated and annoyed I'd question they aren't genuine.
I leave it there as conversation going no where and ask him to email me back details of the re-stocking fee. Not willing to pay that but no point continuing to argue at that point.
So my thoughts at this stage are:
1) Ring him back once he's cooled down to discuss again with request for refund without 'additional costs'
2) Failing that I think I'm down to lodging a complaint with Trademe about selling counterfeit goods
3) 'Name and shame' and other retaliatory threats which really won't achieve what I'm after, a refund
Any other thoughts?