New Ford Owner - Looking for Service options

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maxeon

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Topic # 162150 30-Jan-2015 16:29

Hi,

First time Owning a Ford and a Diesel.
2013 Ford Kuga Titanium - Purchased Privately last week. Warranty is valid till 2016 (3 years)

I have a service due around March, speaking to Ford dealers there is conflicting information on where I can get the car serviced.

Do I need to service the car at an authorised Ford dealer? or can the service be done at any MTA approved center?

Does it void my warranty by getting it serviced from outside Ford authorized dealers?
Each dealer is giving conflicting information and their pricing is also different. The manual does not mention it clearly.

Can anyone recommend a good & reasonably priced Ford Service agent?

Thank you :)

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Reply # 1225601 30-Jan-2015 19:21

It should come with free service for the time of the warranty I would assume..

Regards,

Old3eyes

Goosey

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Reply # 1225604 30-Jan-2015 19:24

Wont be anything in the manual, it will be in the warranty terms and conditions.
Personally for new cars under warranty, I always use a the brand dealer.

That way you have access to the updates, fixes and no advertised recalls.

maxeon

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Reply # 1225606 30-Jan-2015 19:24

No. It does not unfortunately. I have not been told.

sbiddle

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Reply # 1225611 30-Jan-2015 19:29

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old3eyes: It should come with free service for the time of the warranty I would assume..

Ford don't offer this, and neither do the majority of manufacturers - it's an exception, not the norm.

scuwp

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Reply # 1225626 30-Jan-2015 19:54

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Normally the warranty is dependent on servicing being done exactly to schedule and the dealer or an authorized agent. I don't think you have any option but to take it to a Ford dealer, if you want to preserve the warranty. Being a Ford owner myself, I wouldn't take the gamble personally. Once the warranty is over...then you can take it wherever you like.

Always be yourself, unless you can be Batman, then always be the Batman

maxeon

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Reply # 1225635 30-Jan-2015 20:23

scuwp: Normally the warranty is dependent on servicing being done exactly to schedule and the dealer or an authorized agent. I don't think you have any option but to take it to a Ford dealer, if you want to preserve the warranty. Being a Ford owner myself, I wouldn't take the gamble personally. Once the warranty is over...then you can take it wherever you like.

I was in the same impression but wanted to confirm.
There goes my 450

scuwp

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Reply # 1225657 30-Jan-2015 20:54

Congrats on the purchase by the way, they are a nice mid-size wagon. Hopefully being European assembled they may not have the myriad of faults the Aussie Fords had.

Always be yourself, unless you can be Batman, then always be the Batman

maxeon

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Reply # 1225662 30-Jan-2015 21:06

scuwp: Congrats on the purchase by the way, they are a nice mid-size wagon. Hopefully being European assembled they may not have the myriad of faults the Aussie Fords had.

Thanks. I read a lot about them online before buying this instead of cx5 / Quashqai. I heard there is a 2.2 sky active engine being released in a couple of weeks with the same body. This would be same as cx5 engine.

My one has the dual clutch auto transmission - hoping it remains reliable in the long run. Also doing some maths diesel economy might not work as I hoped for when adding RUC to it.

Dratsab

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Reply # 1225670 30-Jan-2015 21:27

maxeon: Also doing some maths diesel economy might not work as I hoped for when adding RUC to it.

This is the thing that a lot of people don't seem to factor in when buying a diesel. That and the higher costs associated with engine servicing if something goes wrong. Be careful to always keep on top of the RUC - the fines associated with not doing so are triple the cost of any overage detected [or at least they used to be], on top of which you still have to pay for that distance!

maxeon

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Reply # 1225672 30-Jan-2015 21:34

Dratsab:
maxeon: Also doing some maths diesel economy might not work as I hoped for when adding RUC to it.

This is the thing that a lot of people don't seem to factor in when buying a diesel. That and the higher costs associated with engine servicing if something goes wrong. Be careful to always keep on top of the RUC - the fines associated with not doing so are triple the cost of any overage detected [or at least they used to be], on top of which you still have to pay for that distance!

True... Although I hope they change the law for the new vehicles. The engines (crdi) are much more reliable and reduced emissions than the old models and even compared to some Petrol vehicles. The more economical they are the more counter productive it is working when we do the 0.06 per km RUC math.

alasta

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Reply # 1225680 30-Jan-2015 21:52

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The government really needs to review RUC for light diesel vehicles but regardless of the economics there is a lot of merit in that low down torque.

sonyxperiageek

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Reply # 1225688 30-Jan-2015 22:07

Just wondering, if you don't mind, where and how much did you buy the vehicle for?

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maxeon

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Reply # 1225689 30-Jan-2015 22:11

sonyxperiageek: Just wondering, if you don't mind, where and how much did you buy the vehicle for?

I bought from a private seller through trademe for 33k. It has done about 39,000kms. One owner. Titanium Diesel model with panoramic sunroof and all the features including roof racks.

The lowest I could get from demo sale from Ford was about 37500 but they were only 10,000kms

sep11guy

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Reply # 1227843 2-Feb-2015 16:10

http://www.trademe.co.nz/motors/used-cars/ford/auction-834425845.htm

listed for 32k , could have nego'd for 29-30ish

maxeon

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Reply # 1227845 2-Feb-2015 16:15

sep11guy: http://www.trademe.co.nz/motors/used-cars/ford/auction-834425845.htm

listed for 32k , could have nego'd for 29-30ish

Thanks, but ..

1 - It is an Import
2 - It is a Petrol version

Petrol versions are often cheaper than Diesel equivalents in Kuga.

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