New Ford Owner - Looking for Service options

Forums › Transport (cars, bikes and boats) › New Ford Owner - Looking for Service options

maxeon

838 posts

Ultimate Geek
+1 received by user: 53

Topic # 162150 30-Jan-2015 16:29

Hi,

First time Owning a Ford and a Diesel.
2013 Ford Kuga Titanium - Purchased Privately last week. Warranty is valid till 2016 (3 years)

I have a service due around March, speaking to Ford dealers there is conflicting information on where I can get the car serviced.

Do I need to service the car at an authorised Ford dealer? or can the service be done at any MTA approved center?

Does it void my warranty by getting it serviced from outside Ford authorized dealers?
Each dealer is giving conflicting information and their pricing is also different. The manual does not mention it clearly.

Can anyone recommend a good & reasonably priced Ford Service agent?

Thank you :)

1 | 2

7893 posts

Uber Geek
+1 received by user: 796

Subscriber

Reply # 1225601 30-Jan-2015 19:21

It should come with free service for the time of the warranty I would assume..

Regards,

Old3eyes

Goosey

1667 posts

Uber Geek
+1 received by user: 183

Subscriber

Reply # 1225604 30-Jan-2015 19:24

Wont be anything in the manual, it will be in the warranty terms and conditions.
Personally for new cars under warranty, I always use a the brand dealer.

That way you have access to the updates, fixes and no advertised recalls.

maxeon

838 posts

Ultimate Geek
+1 received by user: 53

Reply # 1225606 30-Jan-2015 19:24

No. It does not unfortunately. I have not been told.

sbiddle

27163 posts

Uber Geek
+1 received by user: 6592

Moderator

Trusted

Biddle Corp

Lifetime subscriber

Reply # 1225611 30-Jan-2015 19:29

One person supports this post

old3eyes: It should come with free service for the time of the warranty I would assume..

Ford don't offer this, and neither do the majority of manufacturers - it's an exception, not the norm.

scuwp

3094 posts

Uber Geek
+1 received by user: 1562

Reply # 1225626 30-Jan-2015 19:54

One person supports this post

Normally the warranty is dependent on servicing being done exactly to schedule and the dealer or an authorized agent. I don't think you have any option but to take it to a Ford dealer, if you want to preserve the warranty. Being a Ford owner myself, I wouldn't take the gamble personally. Once the warranty is over...then you can take it wherever you like.

Always be yourself, unless you can be Batman, then always be the Batman

maxeon

838 posts

Ultimate Geek
+1 received by user: 53

Reply # 1225635 30-Jan-2015 20:23

scuwp: Normally the warranty is dependent on servicing being done exactly to schedule and the dealer or an authorized agent. I don't think you have any option but to take it to a Ford dealer, if you want to preserve the warranty. Being a Ford owner myself, I wouldn't take the gamble personally. Once the warranty is over...then you can take it wherever you like.

I was in the same impression but wanted to confirm.
There goes my 450

scuwp

3094 posts

Uber Geek
+1 received by user: 1562

Reply # 1225657 30-Jan-2015 20:54

Congrats on the purchase by the way, they are a nice mid-size wagon. Hopefully being European assembled they may not have the myriad of faults the Aussie Fords had.

Always be yourself, unless you can be Batman, then always be the Batman

maxeon

838 posts

Ultimate Geek
+1 received by user: 53

Reply # 1225662 30-Jan-2015 21:06

scuwp: Congrats on the purchase by the way, they are a nice mid-size wagon. Hopefully being European assembled they may not have the myriad of faults the Aussie Fords had.

Thanks. I read a lot about them online before buying this instead of cx5 / Quashqai. I heard there is a 2.2 sky active engine being released in a couple of weeks with the same body. This would be same as cx5 engine.

My one has the dual clutch auto transmission - hoping it remains reliable in the long run. Also doing some maths diesel economy might not work as I hoped for when adding RUC to it.

Dratsab

3147 posts

Uber Geek
+1 received by user: 955

Trusted

Lifetime subscriber

Reply # 1225670 30-Jan-2015 21:27

maxeon: Also doing some maths diesel economy might not work as I hoped for when adding RUC to it.

This is the thing that a lot of people don't seem to factor in when buying a diesel. That and the higher costs associated with engine servicing if something goes wrong. Be careful to always keep on top of the RUC - the fines associated with not doing so are triple the cost of any overage detected [or at least they used to be], on top of which you still have to pay for that distance!

maxeon

838 posts

Ultimate Geek
+1 received by user: 53

Reply # 1225672 30-Jan-2015 21:34

Dratsab:
maxeon: Also doing some maths diesel economy might not work as I hoped for when adding RUC to it.

This is the thing that a lot of people don't seem to factor in when buying a diesel. That and the higher costs associated with engine servicing if something goes wrong. Be careful to always keep on top of the RUC - the fines associated with not doing so are triple the cost of any overage detected [or at least they used to be], on top of which you still have to pay for that distance!

True... Although I hope they change the law for the new vehicles. The engines (crdi) are much more reliable and reduced emissions than the old models and even compared to some Petrol vehicles. The more economical they are the more counter productive it is working when we do the 0.06 per km RUC math.

alasta

4142 posts

Uber Geek
+1 received by user: 757

Trusted

Subscriber

Reply # 1225680 30-Jan-2015 21:52

4 people support this post

The government really needs to review RUC for light diesel vehicles but regardless of the economics there is a lot of merit in that low down torque.

sonyxperiageek

2537 posts

Uber Geek
+1 received by user: 301

Trusted

Reply # 1225688 30-Jan-2015 22:07

Just wondering, if you don't mind, where and how much did you buy the vehicle for?

Sony

NZ TechBlog | A bit about me | Follow me on Twitter | My Geekzone blog

maxeon

838 posts

Ultimate Geek
+1 received by user: 53

Reply # 1225689 30-Jan-2015 22:11

sonyxperiageek: Just wondering, if you don't mind, where and how much did you buy the vehicle for?

I bought from a private seller through trademe for 33k. It has done about 39,000kms. One owner. Titanium Diesel model with panoramic sunroof and all the features including roof racks.

The lowest I could get from demo sale from Ford was about 37500 but they were only 10,000kms

sep11guy

660 posts

Ultimate Geek
+1 received by user: 36
Inactive user

Reply # 1227843 2-Feb-2015 16:10

http://www.trademe.co.nz/motors/used-cars/ford/auction-834425845.htm

listed for 32k , could have nego'd for 29-30ish

maxeon

838 posts

Ultimate Geek
+1 received by user: 53

Reply # 1227845 2-Feb-2015 16:15

sep11guy: http://www.trademe.co.nz/motors/used-cars/ford/auction-834425845.htm

listed for 32k , could have nego'd for 29-30ish

Thanks, but ..

1 - It is an Import
2 - It is a Petrol version

Petrol versions are often cheaper than Diesel equivalents in Kuga.

1 | 2