Technology and car salespeople

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freitasm

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Topic # 183693 27-Oct-2015 07:41

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I know from someone who bought a new car from an European brand and the sales person couldn't get the the new owner's candybar phone paired with the car system for handsfree calls.

Instead of seeking some help from someone else, his suggestion to this new owner was "You should go and buy an iPhone or it won't work".

Obviously when I got to check it the phone paired exactly how it should and everything "Just worked" (TM).

*sigh*

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Reply # 1414296 27-Oct-2015 07:47

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They should go and get a job at the local [insert name of choice here] consumer electronics store, with that degree of skill they could be department manager in no time.

(with due respect to the few left working in this area that actually know what they are selling)

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Reply # 1414353 27-Oct-2015 08:55

Purchased a new toyota highlander this year...
Between the sales staff and servicing department....i dunno who is worse.

Phone keeps disconnecting from the cars Bluetooth.

"buy an iphone "
"not sure how to connect the phone to cars Bluetooth, ask service department"
"o iv never heard of toyota entune app"

and most common " i dunno"

very frustrating with the lack of technical knowledge in car dealerships...

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Reply # 1414412 27-Oct-2015 10:10

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Reply # 1415159 28-Oct-2015 05:26

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I was looking at an SS-V and the sales guy knew hardly anything about the "smarts" in the car.

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Reply # 1415174 28-Oct-2015 06:37

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Their job is to take your money, not read the manual of any of the cars they sell. I usually know more about the cars they sell, and i keep wondering how the got to be there .. Ah, sales.

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Reply # 1415195 28-Oct-2015 08:30

joker97: Their job is to take your money, not read the manual of any of the cars they sell. I usually know more about the cars they sell, and i keep wondering how the got to be there .. Ah, sales.

Same applies to houses, anything being sold really. There's an assumption that the person selling has any knowledge from the person who developed.

The scary thing is that back in the day, pre internet and google, you had to take the word of the guy behind the counter. More and more now people know what they want to buy before they arrive in the store. I felt the same vibe from some plunked nurses to be honest when we had our first child. Previously you had to take their word as gospel, but nowadays you can supplement that with information world wide, and realise you're being fed a line...

I stood in the warehouse waiting for someone to locate a BBQ for me at the weekend and it was comical. I could have literally purchased it 30 times over in the time I was waiting, just online you still had to pay for shipping/handling even with click and collect.

Sorry, rant over...

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Reply # 1415203 28-Oct-2015 08:37

Very rarely have I encountered a car salesperson who actually knows much at all about the cars they're selling (or cars in general), or cares much at all about the same, let alone about the newer toys that come with them.

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Reply # 1415222 28-Oct-2015 09:11

A lot of the European marques are sold by multi franchises like Gazley and Armstrong Group, they sell multiple brands so to be up with all of them will be difficult. If you are shopping in the weekend to buy say a VW you may well have to deal
with a Nissan salesperson or wait until a VW representative is available.

My wife recently purchased a new Skoda, my iPhone connected first up no hassle, and connects instantly each time I use the car. My wifes Android phone is a pain in the butt, it took quite a few attempts to get it to pair and when ever she gets into
the car it needs to be reconnected especially the phonebook, this is every time even if she gets out for a few seconds and if you don't deal with it the sodding thing will beep incessantly until you do. The technology is flawed.

My Nissan connects without hassle to my iPhone and again Androids are a pain.

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Reply # 1415252 28-Oct-2015 09:36

Mind you, there are passionate sales person who geeks over everything but in general ... Intricate knowledge of product is ing the too hard basket.

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Reply # 1415254 28-Oct-2015 09:38

...

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Reply # 1415257 28-Oct-2015 09:45

hmm so all these links only work on chrome - IE (old) and mobile keeps stuffing it up ... let's see

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Reply # 1415276 28-Oct-2015 09:46

The mark of a good salesperson, they could probably sell you this for the price of the real thing and give you a free iPhone.

freitasm

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Reply # 1415292 28-Oct-2015 10:03

joker97: hmm so all these links only work on chrome - IE (old) and mobile keeps stuffing it up ... let's see

Your links don't work because you entered www instead of http://www

All browsers will by default assume anything without protocol (http://) is a local page.

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Reply # 1415324 28-Oct-2015 10:39

Maybe the trick is to look for the young in-experienced sales person.

Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

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Reply # 1415331 28-Oct-2015 10:44

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I don't have experience with car dealers but I have encountered the same thing in other areas, especially consumer electronics. It is very frustrating when you have questions and it becomes clear that you know more than the sales person does. It used to be different. I can remember when a job requirement was having knowledge of the thing you are selling, especially in more technical areas. These days that seems to have largely disappeared. Kudos to Jaycar. In my experience they are a welcome exception to this rule. The sales people do actually know what they are doing. What a difference. And no, I do not work for Jaycar. [/ad]

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