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networkn

Networkn
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#288384 25-Jun-2021 11:48
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So, I signed up for the Uber Pass Trial.

 

I ordered a few things, no issues. Cancelled my trial, it confirms I still have 2 days left of the trial.

 

Was in a big rush and ordered some food, it was showing a $5.99 delivery fee.  I thought, that's odd, it shouldn't be charging me delivery, but I clicked through expecting it to be removed before payment. Still not removed, but I thought I'd raise it with them later.

 

I went to review with them via the app, and they have between the last page and creating the 'invoice' changed it to a service fee instead.

 

I am 100% sure it was a delivery fee at $5.99 NOT a service fee, but they have converted it at the last step and are refusing to credit it.

 

At the time I thought of taking a screenshot, but I was in a real hurry and thought the app would show what I needed.

 

 

 

Anyone else had a similar issue?

 

 


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networkn

Networkn
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  #2734239 25-Jun-2021 12:02
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Heh, got them. Under fee's it states a 10% fee applies, no less than $1 and no more than $4.

 

Prats.

 

 




networkn

Networkn
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  #2734254 25-Jun-2021 12:53
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Took 3 more communications via support email, but I did end up getting a refund. I increasingly have an uneasy feeling about the way they did business, I wish there was an alternative with similar coverage to give my money to.

 

DeliverEats is one, any others operating out of Auckland that other people use and think are good?

 

 

 

 


freitasm
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  #2734633 25-Jun-2021 17:48
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In my opinion Uber is not an ethical company.





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