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johno1234

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#304539 13-May-2023 10:41
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One of our two scooters has died. Sent it into PBT for investigation and they have advised that it is water damaged, and "the battery and motor controller are dead".

 

Quote to repair with new battery and controller and labour $711 which is uneconomic given that a new one is not much more.

 

It has never been submerged or left out in the rain. It has most certainly gone through footpath puddles in normal use. 

 

There is no warranty coverage for water damage.

 

Any suggestions? Find another written off scooter and try to make a working one out of parts from both? Throw it in the bin? 

 

Cheers for any ideas.

 

 


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Linux
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  #3075786 13-May-2023 12:00
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A scooter should be able to handle a bit of water throw the CGA at them!

Don't let them get away with it and if they don't budget small claims court



eracode
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  #3075788 13-May-2023 12:17
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Linux: A scooter should be able to handle a bit of water throw the CGA at them!

Don't let them get away with it and if they don't budget small claims court

 

Before saying that, you need to know how old it is.

 

@johno1234 How old is it?





Sometimes I just sit and think. Other times I just sit.


SATTV
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  #3075789 13-May-2023 12:55
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I would ask them for proof of water damage, asking to see pictures of corrosion.

 

The water dots ( the paper that turns red in presence of moister ) is not good enough, they can turn red with humidity so you need to see the actual water damage.

 

If they cant show the damage then I would CGA them.

 

PB will muck you around so you just have to take your time and be firm with them. Customer service is not one of their mantra's and that is why they are cheaper than everyone else.

 

John

 

 





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johno1234

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  #3075950 14-May-2023 08:22
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Thanks guys It’s a little over 2 years old.

siyuan
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  #3075978 14-May-2023 10:31
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Confirm if the battery is really now faulty, if not, you can buy a replacement controller board from Aliexpress for about $30.


eracode
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  #3079925 27-May-2023 04:41
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@johno1234 How did this pan out?





Sometimes I just sit and think. Other times I just sit.


 
 
 
 

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johno1234

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  #3079938 27-May-2023 07:47
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eracode:

@johno1234 How did this pan out?


No outcome at this stage. Scooter is sitting on the garage dead as a door nail.

networkn
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  #3080031 27-May-2023 12:06
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johno1234:
eracode:

 

@johno1234 How did this pan out?

 


No outcome at this stage. Scooter is sitting on the garage dead as a door nail.

 

Your unit WILL be covered by the CGA. As long as the unit was not taken swimming with you (or left outside in the floods), or boogie boarding at the beach. It's 2 years old, it's reasonable to expect better life of a device than that, and it's unreasonable for them to say water damage caused this as it should be expected to be used outside, sometimes when it rains. You may need to spend $40 to lodge a Disputes tribunal claim, after which it's likely they will just sort it without even having to appear, but worst case you go and they will almost certainly either rule in your favour or give a partial ruling in your favour. 

 

 

 

If you like I can help you write a respectful but assertive letter to them which will get the wheels moving. The key is to keep the emotion out of it, state the facts, be clear about your expectations and make it incumbent upon them to provide a timely and cost effective solution.

 

 


johno1234

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  #3080068 27-May-2023 15:26
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Cheers mate I will PM

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