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duckDecoy

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#318933 6-Mar-2025 15:53
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I filled up at BP today using the BPme app.   I entered the pump I wanted to fill up at and started filling.   Normally I wouldn't go into the store when using the app but today BP have a promotion on where you can get a pack of chips for 12c if you buy petrol so I went inside to get a pack for my son.   The cashier wouldn't let me buy it because I hadn't holstered the gas pump so I went outside and hung up the handle and went back in.   That's when the cashier told me that I had to pay for the petrol before I could get the 12c promotional chips.   I explained I had used the app but she insisted it hadn't been paid for.   I hadn't closed the app so I looked at it and there was an error message saying no petrol had flowed down my pump so they had cancelled the transaction.  But petrol had flowed, a good $100 worth was now in my car!

 

So clearly some glitch had happened and the BPme app hadn't charged me.  I paid and asked what would have happened if I'd driven off after filling the car.   She said I would have automatically been classified as a "pump and run" and reported.

 

Normally after I order petrol on my app I close it, fill up, and drive off.   So I was lucky today that I went for the cheap chips or I might have been hearing from the Police at some stage!  Probably would have been sorted, but something I would definitely not want to deal with.

 

So from now on I'll keep the app open and check it before I drive off.

 

(and before someone suggests I selected the wrong pump in the app, I definitely didnt, and the station was chocka so someone else would have pumped my gas even if I had).


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alasta
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  #3350742 6-Mar-2025 16:10
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This is a good example of why I prefer not to use iPhone apps for things that don't require it. Unnecessarily adding a whole lot of complexity to a simple process just ends up creating awkward and frustrating experiences like this when it all goes wrong.

 

I always try to fill up at stations with Eftpos at the pump. It's fast and efficient, and very reliable. 




askelon
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  #3350745 6-Mar-2025 16:22
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I dont use BPme but I do use Waitomo and Gull and make sure I get the email receipt before leaving. I occasionally use Z as well as I have a ton of fuel in sharetank which never seems to get used cause its a stupid system that would rather charge me rather than use the stored fuel.... 


NzBeagle
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  #3350770 6-Mar-2025 17:30
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I use the BPMe app if I'm there as I have no desire to go inside, but I always get the receipt in the app for fear of something like this, I'll be extra vigilant today!




boosacnoodle
963 posts

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  #3350803 6-Mar-2025 22:29
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What's the appeal of paying with the app vs. simply tapping your card/phone/watch to pay with contactless?


nzkc
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  #3350812 6-Mar-2025 23:37
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boosacnoodle:

 

What's the appeal of paying with the app vs. simply tapping your card/phone/watch to pay with contactless?

 

 

It loads the discounts for you and you dont have to go into the store. The latter is particularly handy where a lot of places are now prepay and you want to fill up.


rugrat
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  #3350814 6-Mar-2025 23:49
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I just started using the plate one at Z.

 

I had the confirm before unlocking pump, which it seems to try to discourage by mentioning a more seamless experience if not set.

 

I went in to get a car wash. I parked just outside shop. It pinged that I was at a pump so I canceled transaction.

 

Got car wash, then on way out to road it pinged me at another pump and had to cancel again.

 

If I didn’t have confirm transaction that is two pumps people could’ve filled up at with me paying. The car did not stop by any pump, on way out car never stopped moving.

 

When filling it has your name on pump screen so know when filling it is being paid for.

 

 


tripper1000
1617 posts

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  #3350883 7-Mar-2025 09:47
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It seems customers getting billed for other peoples gas could be a thing.

 

One of my colleagues was saying that his wife got over $100 of gas at BP and a few days later realised the transaction wasn't showing on her card, so she went back to pay for it.

 

After approximately 30 minutes of looking, the cashier couldn't find the unpaid transaction in the system and told her not to worry about it.  

 

We assume that someone else must have received/paid the bill.


 
 
 

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coffeebaron
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  #3350986 7-Mar-2025 12:54
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My wife had a glitch recently. We got a bill in the mail from BP with a picture of her at the pump. Looked through my fuel card transactions to find on the day a transaction for a few cents. It must have glitched and not flowed, she may have hung up the pump and retried, thus terminating the app transation and starting a store transation. The letter was very diplomatic stating that there could be serveral resason for the bill, e.g. a transation error, forgetting to pay etc.

 

 





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