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Oblivian
7297 posts

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  #2973413 27-Sep-2022 12:50
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So shock horror, no update on dhl since last wed for pre departure customs lodgement.

With estimated delivery of eod today.

Taking bets on 'addressing issue'...



roderickh
214 posts

Master Geek


  #2973949 28-Sep-2022 08:34
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Ha ha ha.

 

 

 

My order went missing, then now DHL is manually picking it and sorting it.

 

And I checked to see that the order is 'gone' from my lego/bricklink login.

 

 

 

GREAT.





Oblivian
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  #2973978 28-Sep-2022 09:33
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To my surprise, Mine is now in AKL, With 'scheduled to depart on the next planned movement' yesterday.

 

From what I understand there is a bulk store in Melb that DHL handle the picking/supply out of. So basically a stashed warehouse of nothing but Lego. Like they do for Dell/computer part returns. But operated by DHL on instruction from lego. 

 

Chap at work gets a fairly constant supply from it. So stuff 'shouldn't' go wrong. But you can see how it will badly if the ordering systems don't talk to each other very well.




roderickh
214 posts

Master Geek


  #2975072 29-Sep-2022 21:54
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roderickh:

 

Ha ha ha.

 

 

 

My order went missing, then now DHL is manually picking it and sorting it.

 

And I checked to see that the order is 'gone' from my lego/bricklink login.

 

 

 

GREAT.

 

 

 

 

And it showed up on my doorstep. W T F. 





Oblivian
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  #2975074 29-Sep-2022 21:58
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So far gone from akl to chc, to chc, to hold, to departed chc.

So I reallly hope that is handover to post out here. And next step finally delivery, Or I could be looking at return to sender.

Oblivian
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  #2975262 30-Sep-2022 09:37
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Eh gads! Out for delivery

 

But with the household sleeping in due illness.... it got depot'd and now I need to wait until next week :(


maoriboy
1007 posts

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  #2975270 30-Sep-2022 09:47
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Oblivian:

 

Eh gads! Out for delivery

 

But with the household sleeping in due illness.... it got depot'd and now I need to wait until next week :(

 

 

 

 

Wow, so you might actually get some resolution then? That's bloody good to hear. Hopefully you get it soon.






 
 
 

Shop now on AliExpress (affiliate link).
Oblivian
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  #2975276 30-Sep-2022 10:08
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Tickle me pink for knowing theres physical bricks still being sent to people and not just canned!

 

Someone else I know had heard nothing. She contacted them and they responded with a new courier number like the rest, it was delivered a few hours later to her too.

 

Might actually have their stuff sorted finally. For those that waited it out at least and not been auto refunded.


plas
453 posts

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  #2975280 30-Sep-2022 10:26
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and still nothing here :)


Oblivian
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  #2975362 30-Sep-2022 11:44
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plas:

 

and still nothing here :)

 

 

 

 

It'd be worth a shot firing them off an email exposing you are aware of issues and can you also get an update. Might end up with an out of the blue tracking number too.


roderickh
214 posts

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  #2975468 30-Sep-2022 13:52
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So I can confirm - 

Order is back on the lego page, and delivery is still suggesting back to sender..

 

 

 

But its here. Finally!!!! Fingers crossed for the rest of GZ members too..

 

 

 





Oblivian
7297 posts

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  #2976888 3-Oct-2022 18:02
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A boxed kakapo has landed!

Glad that sour mouth ordeal is over.

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