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k1w1k1d
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  #3228342 9-May-2024 14:04
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I rang them this morning and was advised to send an email to sales.

 

I had already emailed them yesterday afternoon but emailed them again as requested. Have not had a reply to either email.

 

esawers  did you contact them on 0800 90 80 90 to get your order cancelled?

 

They might not be able to cancel my order as they have already shipped it. 

 

 




dolsen
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  #3228349 9-May-2024 14:17
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I was lucky, As i was a new customer (actually I was from 2012 but they deleted my customer record so I had to re-register), I have received an email asking for my company details before they will send the order. I replied to that highlighting the changed price and asking them to cancel just those two items (3d printer and power supply) if they can't fulfil it at the price quoted. 

 

I still ordered other stuff (hot air station, solder, those knipex cutters etc so still worthwhile for me).

 

@k1w1k1d hopefully this works out for you. As you say, they have already shipped and charged you the higher price, not a great situation to be in. 

 

 

 

 


k1w1k1d
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  #3228358 9-May-2024 14:31
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I had returned the new account request for extra details about half an hour before getting notified of the increased price.

 

 




neb

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  #3228367 9-May-2024 14:46
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askelon:

I ordered the Ender V2 at the $125+GST price, its been sent from the UK (delivery next week sometime).  But in saying that they still had 2 in the AU warehouse when I ordered.  



That's often a rounding error (shrinkage, returned but never restocked, etc), useful to know before driving a long way to nab the apparently last one on the shelves.

Handle9
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  #3228399 9-May-2024 16:05
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esawers:

 

'Arjun' is very quick to cancel orders, they must be trying to get out of some of these sales. 

 

My first order for the Pro was already confirmed, and he cancelled it when I asked a question and told me to reorder. 

 

 

 

Second order was at the low price when I purchased it, but showed full price when I logged in. When I questioned it they cancelled that order as well. 

 

 

My order got cancelled as well. It seems like a total clown show.


johno1234
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  #3228401 9-May-2024 16:07
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Handle9:

 

esawers:

 

'Arjun' is very quick to cancel orders, they must be trying to get out of some of these sales. 

 

My first order for the Pro was already confirmed, and he cancelled it when I asked a question and told me to reorder. 

 

 

 

Second order was at the low price when I purchased it, but showed full price when I logged in. When I questioned it they cancelled that order as well. 

 

 

My order got cancelled as well. It seems like a total clown show.

 

 

As did mine. By 'Ravi'. I ordered on the Aus site as the NZ site rejected the items... nek minnit email from Ravi telling me the order was cancelled and I should re-order from the NZ site.

 

So why did it accept the order in Aus in the first place? 


 
 
 

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richms
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  #3228405 9-May-2024 16:10
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My order which was done before 6:30 pm and it said next day if ordered before 6:30 is still doing absolutely nothing.





Richard rich.ms

Handle9
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  #3228406 9-May-2024 16:11
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johno1234:

 

Handle9:

 

My order got cancelled as well. It seems like a total clown show.

 

 

As did mine. By 'Ravi'. I ordered on the Aus site as the NZ site rejected the items... nek minnit email from Ravi telling me the order was cancelled and I should re-order from the NZ site.

 

So why did it accept the order in Aus in the first place? 

 

 

I'll just do what I should have done and order the V3 SE locally. Then at least I get auto bed leveling. Annoying though.


richms
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  #3228409 9-May-2024 16:15
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Handle9:

 

I'll just do what I should have done and order the V3 SE locally. Then at least I get auto bed leveling. Annoying though.

 

 

The cr touch isnt that expensive off aliexpress, mine are still sitting in a box because the bed is still level and I have not had to do it again in quite a while.

 

Seems that the one I got that was messed up did not have the wheels on the Y roller thing attached properly and it had excessive rock side to side which meant if you were using force to get the paper under the nozzle to check level, it would rock over and the other side would be too close. Once I fixed that up and levelled it carefully without stupid levels of pushing and leaning on the build plate, its been perfect.





Richard rich.ms

Handle9
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  #3228413 9-May-2024 16:20
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richms:

 

Handle9:

 

I'll just do what I should have done and order the V3 SE locally. Then at least I get auto bed leveling. Annoying though.

 

 

The cr touch isnt that expensive off aliexpress, mine are still sitting in a box because the bed is still level and I have not had to do it again in quite a while.

 

Seems that the one I got that was messed up did not have the wheels on the Y roller thing attached properly and it had excessive rock side to side which meant if you were using force to get the paper under the nozzle to check level, it would rock over and the other side would be too close. Once I fixed that up and levelled it carefully without stupid levels of pushing and leaning on the build plate, its been perfect.

 

 

The V3 SE is about $400 locally so it's not big money plus I can have it delivered tonight. From what I've seen it's also a significantly better printer so it's worth it IMO. It's what I should have considered in the first place but I'm cheap.


k1w1k1d
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  #3228556 10-May-2024 10:17
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Update for those that were overcharged.

 

I rang them this morning and was advised that quite a few people have been overcharged when Au stock ran out. This has been passed to management to sort out what they are going to do.

 

Guess I just have to wait and see.

 

I also see that the charge on my credit card is still listed as pending.


 
 
 
 

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dolsen
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  #3228591 10-May-2024 11:10
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k1w1k1d:

 

Update for those that were overcharged.

 

I rang them this morning and was advised that quite a few people have been overcharged when Au stock ran out. This has been passed to management to sort out what they are going to do.

 

Guess I just have to wait and see.

 

I also see that the charge on my credit card is still listed as pending.

 

 

 

 

Given that, I'm thinking that I was unlucky not having the higher priced item shipped now...

 

I did for just the two items (3d printer and power supply) to be canceled but they canceled the entire order for me. I do still have 1 order for a 3d printer on its own open, but, I also sent an email for this to be canceled so don't expect this to ship.

 

 

 

 


CokemonZ
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  #3230378 14-May-2024 15:25
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All of my order has arrived now, even the units shipped from the UK. 

 

Pretty impressed with the shipping time, kinda incredible.


richms
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  #3230387 14-May-2024 15:53
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My order was handed over to NZ post for delivery from DHL, and it seems that DHL addressed it to themselves or something. I will be picking it up tomorrow since I have zero faith in NZ posts ability to redirect to my house and then not hit the redirection to my PO Box which will then result in me having to pick it up anyway as its too large for a parcel locker.





Richard rich.ms

amanzi
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  #3230400 14-May-2024 16:05
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Mine is apparently due to be delivered to Wellington tomorrow.


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