Harvey Norman - Furniture - Too good to be true

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Forums › Bargains and Deals › Harvey Norman - Furniture - Too good to be true

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#1398512 2-Oct-2015 10:15

networkn: Man there are some days I despair for the future of our country! It was a mistake, any idiot could tell that. There are legal protections in place for a good reason, and it's fair.
HN aren't my favourite company, but good grief, the fact they gave a $100 voucher when they had no obligation to do so, is good customer service.

It was such an obvious mistake (on the cheapest set at least), that I actually hope the $100 was a gesture for the email stuff-up rather than for the pricing mistake.

rm *

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#1398533 2-Oct-2015 10:39

I'm going to come down on the side of the consumer, Yes there may have been a mistake but unfortunately Harvey Norman sent the confirmation emails and took their money. At that point there is no doubt there was an offer and an acceptance and therefore a sale.

This is totally different from just putting on the incorrect price sticker. This is putting on the incorrect price sticker, going to the checkout, buying the item and then being stopped at the door.

Sorry Harvey Norman You advertised this as the best sale ever. The new prices you have on the items show that you are lying. You deserve all you get.

Matthew

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#1398538 2-Oct-2015 10:46

mdooher: I'm going to come down on the side of the consumer, Yes there may have been a mistake but unfortunately Harvey Norman sent the confirmation emails and took their money. At that point there is no doubt there was an offer and an acceptance and therefore a sale.

This is totally different from just putting on the incorrect price sticker. This is putting on the incorrect price sticker, going to the checkout, buying the item and then being stopped at the door.

Sorry Harvey Norman You advertised this as the best sale ever. The new prices you have on the items show that you are lying. You deserve all you get.

Bollocks.

It. Was. A. Genuine. Mistake.

Anyone trying to hold Harvey Norman to this is, in my opinion, an entitled idiot.

Sending the confirmation emails etc as you might be aware is an automatic process, and not indicative of this not being a genuine pricing error.

I will think much less of anyone pushing to have the goods supplied at the erroneous prices.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

mdooher

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#1398550 2-Oct-2015 10:50

Talkiet:
mdooher: I'm going to come down on the side of the consumer, Yes there may have been a mistake but unfortunately Harvey Norman sent the confirmation emails and took their money. At that point there is no doubt there was an offer and an acceptance and therefore a sale.

This is totally different from just putting on the incorrect price sticker. This is putting on the incorrect price sticker, going to the checkout, buying the item and then being stopped at the door.

Sorry Harvey Norman You advertised this as the best sale ever. The new prices you have on the items show that you are lying. You deserve all you get.

Bollocks.

It. Was. A. Genuine. Mistake.

Anyone trying to hold Harvey Norman to this is, in my opinion, an entitled idiot.

Sending the confirmation emails etc as you might be aware is an automatic process, and not indicative of this not being a genuine pricing error.

I will think much less of anyone pushing to have the goods supplied at the erroneous prices.

Cheers - N

Ok Next time I try to get a refund out of Harvey Norman because both my wife and I mistakenly bought the same thing on the same day will they give me a refund?... guess what happened last time I did that?

Matthew

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#1398559 2-Oct-2015 10:53

mdooher:
Talkiet:
mdooher: I'm going to come down on the side of the consumer, Yes there may have been a mistake but unfortunately Harvey Norman sent the confirmation emails and took their money. At that point there is no doubt there was an offer and an acceptance and therefore a sale.

This is totally different from just putting on the incorrect price sticker. This is putting on the incorrect price sticker, going to the checkout, buying the item and then being stopped at the door.

Sorry Harvey Norman You advertised this as the best sale ever. The new prices you have on the items show that you are lying. You deserve all you get.

Bollocks.

It. Was. A. Genuine. Mistake.

Anyone trying to hold Harvey Norman to this is, in my opinion, an entitled idiot.

Sending the confirmation emails etc as you might be aware is an automatic process, and not indicative of this not being a genuine pricing error.

I will think much less of anyone pushing to have the goods supplied at the erroneous prices.

Cheers - N

Ok Next time I try to get a refund out of Harvey Norman because both my wife and I mistakenly bought the same thing on the same day will they give me a refund?... guess what happened last time I did that?

What on earth does that have to do with this? And FYI unless both items were opened you should have had no trouble getting one of the items refunded.

I'd had good and bad experiences with HN, but on the whole they play by the rules. I think it's grossly offensive to try and hold a retailer to the pricing of a genuine mistake.

But that's just my opinion... Well, based on the thumbs up and thumbs down on the stuff.co.nz articles on this it's actually the opinion of nearly everyone, but hey...

Cheers -N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

jonathan18

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#1398562 2-Oct-2015 10:59

Talkiet:
mdooher: I'm going to come down on the side of the consumer, Yes there may have been a mistake but unfortunately Harvey Norman sent the confirmation emails and took their money. At that point there is no doubt there was an offer and an acceptance and therefore a sale.

This is totally different from just putting on the incorrect price sticker. This is putting on the incorrect price sticker, going to the checkout, buying the item and then being stopped at the door.

Sorry Harvey Norman You advertised this as the best sale ever. The new prices you have on the items show that you are lying. You deserve all you get.

Bollocks.

It. Was. A. Genuine. Mistake.

Anyone trying to hold Harvey Norman to this is, in my opinion, an entitled idiot.

Sending the confirmation emails etc as you might be aware is an automatic process, and not indicative of this not being a genuine pricing error.

I will think much less of anyone pushing to have the goods supplied at the erroneous prices.

Cheers - N

Totally agree. I'm so over the sob stories from customers demanding that stores complete such clearly incorrectly priced purchases - haven't they seen the publicity from other previous cases where the legal position has been explained? I'm all for consumer rights, but some really do take this too far (perhaps a side-effect of having the CGA and 'customers' rights' drummed into us, but just not being aware of the detail?).

The reality is purchasing on the internet is so much more fraught with problems in this area, given the order is often processed immediately, and with no human element to consider whether there's something not quite right with the pricing. This makes such mistakes more likely to happen on-line, but it certainly doesn't allow customers to demand that the retailer complete the sale.

I cannot believe any rational person would have believed those prices were real - all the early posts on this forum suggest all members were aware that they were likely to be mistake, but some took the punt. Sadly this isn't the case across the wider population.

I too have no love for HN, but don't believe that any retailer should be hung, drawn and quartered for such a mistake. Also, imagine if it was a small retailer that had made a similar error - the financial consequences could be disasterous if they had to meet all such orders.

It didn't help that HN stuffed up again with how it was managed (the email addresses etc), but it's certainly not worthy of a front-page news story (today's Dom Post).

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mdooher

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#1398563 2-Oct-2015 10:59

Talkiet:
mdooher:
Talkiet:
mdooher: I'm going to come down on the side of the consumer, Yes there may have been a mistake but unfortunately Harvey Norman sent the confirmation emails and took their money. At that point there is no doubt there was an offer and an acceptance and therefore a sale.

This is totally different from just putting on the incorrect price sticker. This is putting on the incorrect price sticker, going to the checkout, buying the item and then being stopped at the door.

Sorry Harvey Norman You advertised this as the best sale ever. The new prices you have on the items show that you are lying. You deserve all you get.

Bollocks.

It. Was. A. Genuine. Mistake.

Anyone trying to hold Harvey Norman to this is, in my opinion, an entitled idiot.

Sending the confirmation emails etc as you might be aware is an automatic process, and not indicative of this not being a genuine pricing error.

I will think much less of anyone pushing to have the goods supplied at the erroneous prices.

Cheers - N

Ok Next time I try to get a refund out of Harvey Norman because both my wife and I mistakenly bought the same thing on the same day will they give me a refund?... guess what happened last time I did that?

What on earth does that have to do with this? And FYI unless both items were opened you should have had no trouble getting one of the items refunded.

I'd had good and bad experiences with HN, but on the whole they play by the rules. I think it's grossly offensive to try and hold a retailer to the pricing of a genuine mistake.

But that's just my opinion... Well, based on the thumbs up and thumbs down on the stuff.co.nz articles on this it's actually the opinion of nearly everyone, but hey...

Cheers -N

I made a genuine mistake, and they wouldn't refund my unopened item. Fair enough a sale is a sale and a binding contract, mistake or no. I had to suck it up.

Matthew

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#1398565 2-Oct-2015 11:01

Talkiet:
mdooher: I'm going to come down on the side of the consumer, Yes there may have been a mistake but unfortunately Harvey Norman sent the confirmation emails and took their money. At that point there is no doubt there was an offer and an acceptance and therefore a sale.

This is totally different from just putting on the incorrect price sticker. This is putting on the incorrect price sticker, going to the checkout, buying the item and then being stopped at the door.

Sorry Harvey Norman You advertised this as the best sale ever. The new prices you have on the items show that you are lying. You deserve all you get.

Bollocks.

It. Was. A. Genuine. Mistake.

Anyone trying to hold Harvey Norman to this is, in my opinion, an entitled idiot.

Sending the confirmation emails etc as you might be aware is an automatic process, and not indicative of this not being a genuine pricing error.

I will think much less of anyone pushing to have the goods supplied at the erroneous prices.

Cheers - N

I agree with you 100%. I wont be popular saying this but who cares, I will anyway. Anyone can see this was a genuine mistake and idiots for trying to make out it was genuine deal. Problem in this country now too many people think they are entitled to anything they want and throw their toys out of the cot if they cant get it.

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Talkiet

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#1398568 2-Oct-2015 11:03

mdooher:

I made a genuine mistake, and they wouldn't refund my unopened item. Fair enough a sale is a sale and a binding contract, mistake or no. I had to suck it up.

That does suck... Sounds a bit odd too... Was it a software package? They have special policies around that. (regardless of opened status I believe)

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

mdooher

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#1398569 2-Oct-2015 11:03

One benefit, at least they will have less money to spend on those annoying shouty advertisements.

Matthew

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#1398572 2-Oct-2015 11:08

maxeon: All the prices have gone up to real values from sale. Hoping they would honor the sale prices :)

Why ?

Its clearly an error.

Or put it this way. If something cost $100 and you handed over 10 x $100 notes mistakenly thinking they were $10 notes, walked out the door and realised your error
would you be like "oops my bad, guess I should honour my commitment" and walk away or would you expect them to sort it out.

There is NO legal/moral or any other obligation to honour genuine errors.

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mdooher

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#1398576 2-Oct-2015 11:15

Talkiet:
mdooher:

I made a genuine mistake, and they wouldn't refund my unopened item. Fair enough a sale is a sale and a binding contract, mistake or no. I had to suck it up.

That does suck... Sounds a bit odd too... Was it a software package? They have special policies around that. (regardless of opened status I believe)

Cheers - N

It was a Bluetooth speaker, now we have 2. I got over it pretty quickly. But its funny how they scream unfair when the shoe is on the other foot.

I think it is more inserting that they can advertise this as "New Zealand's biggest retail sale" Is it really? What does that even mean? Bigger than Christmas? Bigger than the ongoing Briscoe's sale? So big that a sofa will cost $199?

Matthew

mdooher

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#1398580 2-Oct-2015 11:20

sir1963:
maxeon: All the prices have gone up to real values from sale. Hoping they would honor the sale prices :)

Why ?

Its clearly an error.

Or put it this way. If something cost $100 and you handed over 10 x $100 notes mistakenly thinking they were $10 notes, walked out the door and realised your error
would you be like "oops my bad, guess I should honour my commitment" and walk away or would you expect them to sort it out.

There is NO legal/moral or any other obligation to honour genuine errors.

Not what the consumers institute is saying. They will have to go to court and prove that the consumers knew it was an error.

A couple of well respected Lawyers are saying the same thing.

Matthew

maxeon

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#1398585 2-Oct-2015 11:24

sir1963:
maxeon: All the prices have gone up to real values from sale. Hoping they would honor the sale prices :)

Why ?

Its clearly an error.

Or put it this way. If something cost $100 and you handed over 10 x $100 notes mistakenly thinking they were $10 notes, walked out the door and realised your error
would you be like "oops my bad, guess I should honour my commitment" and walk away or would you expect them to sort it out.

There is NO legal/moral or any other obligation to honour genuine errors.

Hoping was the keyword there .. in that line. Nothing wrong with a Hope? I have not complained that they are NOT honoring them. I am happy they have offered the $100 voucher as a good will gesture for releasing our emails out. Technically they don't really have to do that as well.

MikeB4

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#1398589 2-Oct-2015 11:27

With these things there will be a thousand differing opinions, in the end there will be one answer.

Here is a crazy notion, lets give peace a chance.

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