Seagate Ironwolf NAS Hard Drive: 12TB $215.32, Pro 16TB $283.30, Pro 18TB $317.30 Delivered + More @ Amazon US via AU

To post in this sub-forum you must have made 30 posts or have Trust status or have completed our ID Verification

Forums › Bargains and Deals › Seagate Ironwolf NAS Hard Drive: 12TB $215.32, Pro 16TB $283.30, Pro 18TB $317.30 Delivered + More @ Amazon US via AU

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8

895 posts

Ultimate Geek
+1 received by user: 529

#3069860 1-May-2023 09:57

SirHumphreyAppleby:

Not off to a good start. Two of my new drives are non-functional out of the box. There was no sign of damage in transit.

Placed all four drives in a new Synology NAS and only two came online. Testing on a PC, one drive spins up and has a faint click (stops after a while - I assume the drive just gives up trying), and the other has a very faint pulse, suggesting it's not spinning up.

Looks like I can do the RMA with Seagate directly, but it wants me to ship the drive to Hong Kong.

That is terrible luck.

My 2x16TB drives were packaged as per everyone else's (original Seagate packaging, convoluted cardboard arrangement) and appear to be in perfect working order.

Jase2985

13755 posts

Uber Geek
+1 received by user: 6236

ID Verified

Lifetime subscriber

#3070045 1-May-2023 14:54

SirHumphreyAppleby:

Not off to a good start. Two of my new drives are non-functional out of the box. There was no sign of damage in transit.

well thats not great, im gonna have to go get my second drive which was going to be a cold spare and throw it in a PC to confirm its working now.

what size drives did you get?

SirHumphreyAppleby

2950 posts

Uber Geek
+1 received by user: 1882

#3070046 1-May-2023 14:54

Jase2985:

what size drives did you get?

20TB

richms

29161 posts

Uber Geek
+1 received by user: 10281

Trusted

Lifetime subscriber

#3070077 1-May-2023 15:45

You should be returning to Amazon for a DOA. I had to do that with one of my first lot of new drives. Doesn't work is one of the return options and you get a dhl label to print and book pickup. Really easy.

Richard rich.ms

SirHumphreyAppleby

2950 posts

Uber Geek
+1 received by user: 1882

#3070078 1-May-2023 15:51

richms: You should be returning to Amazon for a DOA. I had to do that with one of my first lot of new drives. Doesn't work is one of the return options and you get a dhl label to print and book pickup. Really easy.

Amazon has always been great with replacements in the past, covering shipping in both directions and sending replacements via express shipping. In this case, because the items were purchased via amazon.com.au but shipped from Amazon US, they don't provide that option. Returning for a refund is the only option on the site. I phoned them to have the issue escalated. I am currently waiting to hear from Amazon AU to see if they can provide a replacement or store credit to cover the replacement cost as they have offered the latter to other recipients with DOA drives.

mentalinc

3391 posts

Uber Geek
+1 received by user: 1027

Trusted

#3070150 1-May-2023 19:56

Mine arrived ,well packaged in Seagate box, thanks to OP for the heads up!

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

Mighty Ape

Shop now at Mighty Ape (affiliate link).

kiwijunglist

2983 posts

Uber Geek
+1 received by user: 135

ID Verified

#3070194 1-May-2023 22:51

Got my 4x 20TB today. I was thinking I was going to have a pay a customs and brokerage charge, but I was never charged. (I just had to give aramex my customs client code). It's going to be a while before I can test them so I'm a bit sad to hear about everyone's problems.

HTPC / Home automation (home assistant) enthusiast.

SirHumphreyAppleby

2950 posts

Uber Geek
+1 received by user: 1882

#3070215 2-May-2023 06:29

I am currently waiting to hear from Amazon AU to see if they can provide a replacement or store credit to cover the replacement cost as they have offered the latter to other recipients with DOA drives.

Well, dealing with Amazon has been a complete bloody nightmare in this instance.

The responded with details of how to get a refund, giving me "three" return options, of which there were only two (DHL or "international"?), completely failed to address the address basic the points that were discussed over the phone and didn't even bother to copy and paste the order number into the generic e-mail. I replied immediately asking for the issue to be escalated, but the same idiot came back many hours later complaining that my e-mail address was wrong (+amazon subaddressing) - something they could have quite easily automated if they were going to insist on that.

SirHumphreyAppleby

2950 posts

Uber Geek
+1 received by user: 1882

#3070216 2-May-2023 06:39

Right, now they're just taking the piss. I got back a response almost immediately, repeating my earlier message with the "correct" address. I gave much deserved negative feedback for the original customer interaction. The new reply included this link...

"http://www.amazon.com.au/gp/help/survey?p=**************************&k=hn"

That's right, they edited part of the URL to prevent feedback being given.

I feel this is probably going to end in a complaint to the relevant Australian consumer watchdog, because this type of behaviour is completely unacceptable.

I will RMA the drives through Seagate instead.

rb99

3521 posts

Uber Geek
+1 received by user: 1850

Lifetime subscriber

#3070358 2-May-2023 10:50

Impressive. Talk about 10 years to get yourself a good service reputation, 10 minutes to loose it...

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

maxeon

1279 posts

Uber Geek
+1 received by user: 106

ID Verified

Lifetime subscriber

#3070378 2-May-2023 11:27

Mine are blocked for customs code. Applied for one yesterday and still waiting. Takes about 3 working days is what I got told by DHL.

Geekzone support

Support Geekzone with one-off or recurring donations Donate via PressPatron.

allio

895 posts

Ultimate Geek
+1 received by user: 529

#3070384 2-May-2023 11:44

On the drives themselves - I'm impressed. Very fast as you'd expect for a 7200RPM drive of this capacity. Lots of talk online about how loud they are but mine are pretty much silent to my ears except for a quiet chatter when heavily active.

mentalinc

3391 posts

Uber Geek
+1 received by user: 1027

Trusted

#3070563 2-May-2023 17:37

Agree on the fast get 260MB/s read and write using 2GiB in CrystalDiskMark

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

skewt

754 posts

Ultimate Geek
+1 received by user: 216

#3070578 2-May-2023 18:40

The curse of aramex.. mines been stuck in the couriers van since Friday

Jase2985

13755 posts

Uber Geek
+1 received by user: 6236

ID Verified

Lifetime subscriber

#3070824 3-May-2023 14:17

My mate ordered 4x 20TB drives for his synology, synology could see 3 drives but only initialise 1 of them.

Tried all of them in a windows PC, windows could see 2 of them but couldnt create a disc from them, one looked fine which was the one that was initialised by the NAS and the last one beeped every 10 or so seconds quietly and the windows PC wouldnt boot with it connected.

So thats 3 more 20TB drives DOA.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8