Seagate Ironwolf NAS Hard Drive: 12TB $215.32, Pro 16TB $283.30, Pro 18TB $317.30 Delivered + More @ Amazon US via AU

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Forums › Bargains and Deals › Seagate Ironwolf NAS Hard Drive: 12TB $215.32, Pro 16TB $283.30, Pro 18TB $317.30 Delivered + More @ Amazon US via AU

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#3070825 3-May-2023 14:21

Jase2985:

So thats 3 more 20TB drives DOA.

I contacted Seagate to see if I could ship the drives to Sydney instead of Hong Kong (you can't) and enquired about a forward replacement (coincidentally, the monthly check identified 48 bad sectors on a drive in the RAID I am replacing). They are dragging their heals waiting for a reply from the "concerned team" to approve the replacement. These are enterprise level drives and they can't even manage to do a basic DOA swap!

mentalinc

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#3070826 3-May-2023 14:23

Wow that seems really high defect rate for a smallish sample.

Wondering if posting batch numbers would be useful for those who got the same batch, and are working (for now) to make sure they have suitable backup and monitoring in place.

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Jase2985

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#3070948 3-May-2023 18:21

if you send them back via amazon you will get a credit? and if you send them back via seagate you will get a replacement?

Just trying to work out the best way to proceed for my mate

gcorgnet

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#3070954 3-May-2023 18:30

Shit, I think I also have a DOA 12TB. (out of 2)

One doesn't seem to spin up and makes this regular faint tone... How annoying!

So what's the consensus on the best approach for getting this sorted (ideally a replacement)
Thanks

SirHumphreyAppleby

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#3070956 3-May-2023 18:35

Jase2985:

if you send them back via amazon you will get a credit? and if you send them back via seagate you will get a replacement?

Just trying to work out the best way to proceed for my mate

If you send them back to Seagate, you will get a replacement. This may be a refurbished drive. You must pay return shipping to Hong Kong and you will need to keep records showing the items were sent out of the country and any documents supporting the replacement so you can claim back GST if it is charged again. This would occur if the declared value exceeds $1,000. You would still need to pay Customs and bio-security charges and as far as I know you cannot claim these back.

If you send them back to Amazon, they will issue you a refund. Amazon should cover the return shipping and since they collected GST, they will refund that directly.

I managed to get hold of the "Executive Customer Relations team" by e-mailing pressoffice@amazon.com.au. Unfortunately, that has so far gone nowhere, with Amazon again setting up a return for credit, which I don't want. I have gone back to them one final time before I file formal complaints with the Australian Competition and Consumer Commission and Commerce Commission (yes, the will investigate complaints about offshore entities). Two users reported on the OzBargain forums that Amazon would provide credit for the cost difference. All I ask is for Amazon to extend the same option to myself.

Dochart

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#3070965 3-May-2023 18:41

It’s ridiculous that you have to pay return shipping to Seagate. That should be covered if the hard drive is faulty.

It would have been better if Amazon could ship a new hard drive then be able to return faulty hard drive back. It would have been much better and not having to worry about custom and gst fees.

I don’t know what I would even do if the hard drive comes and it is faulty.

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Jase2985

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#3070970 3-May-2023 18:55

so if you go via amazon you miss out on the cheap drives but get the refund, if you go via seagate youll get drives but have to pay shipping to Hong Kong.

kiwijunglist

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#3070972 3-May-2023 19:00

Basically should of bought more in the deal, so you can return the rejects lol.

HTPC / Home automation (home assistant) enthusiast.

gcorgnet

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#3072054 3-May-2023 22:18

Hey, just a heads up that after chatting with 4 different people on Amazon support chat, I was able to get a $150 gift card loaded on my account which is essentially the difference between what I paid for the drive and what it would cost to buy it now.

This cimbined with the money I'll get from the refund once I return my defective disk should let me buy another one...

SirHumphreyAppleby

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#3072577 5-May-2023 08:32

My DOA drives are finally on their way to Hong Kong. $80 shipping... I haven't purchased much from Amazon AU, and I don't see myself buying from them in the future after this experience. I'd rather pay a few dollars more locally than have to deal with their inept and willfully ignorant Customer Service.

I'd also rather spend my weekend writing code, now it's an ACCC/CC complaint instead.

Huntakillaz

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#3072639 5-May-2023 11:41

Anyone have a 16TB spare they want to sell cost+ship to wellington

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panther2

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#3074058 8-May-2023 20:58

Just received my 2 8Tb drives today, 9 days early, found Amazon tracking stopped at the border and parcel track had more info.

both drives now installed in my DS220+ and both working so far.

mentalinc

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#3078899 23-May-2023 09:18

Just had a 10TB drive die, so keen to understand if someone over ordered and wants to let one or two drives go (12TB+ in size)?

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kiwijunglist

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#3080034 27-May-2023 12:34

I just installed my 4x 20TB drives, need to do some more testing, however it looks like all 4 have failed.

HTPC / Home automation (home assistant) enthusiast.

LostBoyNZ

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#3080042 27-May-2023 12:43

What would people recommend for testing the drives? Mine format successfully in Windows so at least not DOA but I wonder if there's any other particular tests you'd recommend? Thanks!

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