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215 posts

Master Geek

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# 205913 2-Dec-2016 11:17
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Hi all,

 

Just wanted to update you all on the Lightbox audio thread(s) issues:

 

Volume fluctuating up & down

 

We've found out what was going on here, and we’re working on a solution that will fix this issue that some of our users are having. We will be rolling out our fix early in the new year.

 

5.1 surround sound

 

Lightbox does not support 5.1 surround at the moment. We know this is something that’s important to some of our customers with surround sound setups, and we’re looking into enabling this at a future point – but right now there’s no date.


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872 posts

Ultimate Geek

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  # 1681178 2-Dec-2016 11:25
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Curious on what is causing the volume fluctuations, is it setup related or on your end? 

 

Would love 5.1, sitcoms, meh, but for some stuff it is a must have!


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Wannabe Geek


  # 1728200 1-Mar-2017 10:55
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Hi! 

 

My audio issue with Lightbox is that I can't hear it, even at max volume.  Other services (Youtube, Skype, WoW) are OK at near max volume, (I have a hearing deficiency), but Lightbox speech at max vol is unintelligible.  Is there a solution to this?


 
 
 
 


872 posts

Ultimate Geek

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  # 1730511 5-Mar-2017 19:05
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Is there a date on 5.1? The video quality is great but I'm growing restless waiting for 5.1.....Having the right audio come out each speaker as intended would be great....

3440 posts

Uber Geek

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  # 1730529 5-Mar-2017 20:11
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mogget: My audio issue with Lightbox is that I can't hear it, even at max volume.  Other services (Youtube, Skype, WoW) are OK at near max volume, (I have a hearing deficiency), but Lightbox speech at max vol is unintelligible.  Is there a solution to this? 

 

Hearing aid? :-)


209 posts

Master Geek


  # 1744053 19-Mar-2017 20:37
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March..and still having audio issues



215 posts

Master Geek

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  # 1744056 19-Mar-2017 20:40
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These fluctuations should be fixed before the end of the month

2688 posts

Uber Geek

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  # 1749165 28-Mar-2017 08:35
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GeorgefromLightbox: These fluctuations should be fixed before the end of the month

 

I really hope you hit this target. 

 

Audio fluctuations have been pretty bad for us the last couple of weeks, with audio switching between 2.0 & 5.1 (AV receiver upscaled) multiple times during a 42 minute episode.

 

Our connection is a pretty reliable 44Mbps/8Mbps, and none of our other SVOD providers are struggling.


 
 
 
 




215 posts

Master Geek

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  # 1760039 10-Apr-2017 10:26
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Hi all,

 

We are still working on this, and testing has revealed a few inconsistencies. We want to get it right, so this'll be another week or so (what with the long / Easter weekend etc).

 

Sorry! We're sorting it...


2688 posts

Uber Geek

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  # 1760043 10-Apr-2017 10:27
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GeorgefromLightbox:

 

Hi all,

 

We are still working on this, and testing has revealed a few inconsistencies. We want to get it right, so this'll be another week or so (what with the long / Easter weekend etc).

 

Sorry! We're sorting it...

 



Glad to hear you're on the case! We're getting half a dozen audio dropouts during a 42 minute episode. 




215 posts

Master Geek

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  # 1779583 11-May-2017 13:19
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Ok, mini update: testing has been going very well and we're looking to roll out the audio fixes from Monday next week onwards.

 

Thanks for your patience! :)


283 posts

Ultimate Geek


  # 1779873 11-May-2017 20:40
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Does this include 5.1



215 posts

Master Geek

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  # 1782629 15-May-2017 15:37
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FYI we are on-track for this week's rollout

 

@Kickass no 5.1 I'm afraid




215 posts

Master Geek

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  # 1783699 17-May-2017 14:24
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Our audio project has been completed! All the sound should now be at a consistent volume.

 

Let me know if any of you experience volume going up & down etc  :)


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