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98 posts

Master Geek

#114544 22-Feb-2013 22:46
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So far the service has been great with NowNZ, had my SNR rates optimised on the exchange end which improved sync rates by nearly 4mb.

I'm having a rather weird issue where people can't ping me externally and no one can join games which require ports to be opened (if im hosting).

This didn't happen on Telecom and only started after switching to NowNZ about 2 weeks ago.

The only thing i can think of is they have a limited number of IP's so they are using NAT so they don't have to issue unique ips?

I can't exactly call the helpdesk tomorrow as its closed and this is really starting to get on my nerve.

No equipment or pc changes have occurred since it was previously working with Telecom.


Have set my PC as DMZ and opened ports but no one can connect. People can't even ping my IP.

PING ( 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18

--- ping statistics ---
20 packets transmitted, 0 packets received, 100.0% packet loss

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98 posts

Master Geek

  #768039 23-Feb-2013 09:24
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1 ( 1.189 ms 0.905 ms 0.483 ms
2 ( 0.491 ms 0.571 ms 0.485 ms
3 ( 0.984 ms 1.096 ms 1.221 ms
4 ( 0.991 ms 1.308 ms 1.240 ms
5 ( 11.733 ms 12.307 ms 11.241 ms
6 * ( 7.244 ms 7.229 ms
7 ( 7.234 ms 7.008 ms 6.756 ms
8 ( 64.182 ms 63.655 ms 64.438 ms
9 ( 64.179 ms 62.725 ms 63.192 ms
10 ( 229.594 ms 231.314 ms 232.334 ms
11 ( 229.136 ms 232.289 ms 231.586 ms
12 ( 249.128 ms 247.969 ms 247.047 ms
13 ( 248.842 ms 252.280 ms 250.813 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *

Definitely being rejected on the ISP side. It's not even getting to my IP.

98 posts

Master Geek

  #768058 23-Feb-2013 10:19
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Just had a reply on Facebook:


Hi Ben, addresses are filtered (not NAT) unless a publicly addresses is requested. I'll get the team to sort and contact once it's ready.


So they have an internal subnet of private ips which 99% of customers are put on. I guess this is to stop certain attacks etc. Requested a public, non filtered IP and everything is sweet now.

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