Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


freitasm

BDFL - Memuneh
76372 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#222964 5-Sep-2017 18:19
Send private message

Just received:

 

 

Hawke’s Bay-based Phone & Broadband provider, NOW, is expanding in to Tauranga as part of its continued success in offering provincial New Zealand a customer-led telecommunications service.

 

Officially opening in Tauranga on 30 September, the Company already boasts over 12,000 customers and employs just over 70 staff, with offices already in Hawke’s Bay, Rotorua and Wellington.

 

“NOW’s success to date comes down to getting the basics right and providing good old-fashioned customer service. Small things like answering the phone within a few minutes, and speaking to someone in New Zealand, has gone a long way.

 

“And, as part of our launch in to Tauranga – we are pushing the service model even more, and will be providing customers an in-home service offering they can’t get elsewhere,” said CEO, Hamish White.

 

NOW’s unique service-centric business model boasts its own field technicians and an in-home techspert service, which is part of what sets this company apart from its competitors – NOW is New Zealand’s only telco that will come to your home and sort out issues beyond the router. This, coupled with unrivaled accessibility and responsiveness to customers’ phone and broadband requirements, is a unique proposition the big players can’t compete with, he said.

 

“From day one we have felt the opportunity to add value and carve out a defendable point of difference in the industry, lay in our service and support going beyond customers’ routers/modems – the traditional demarcation point for telco’s who typically tell customers to speak to an IT company.

 

“We believe customers deserve more than that. At NOW, we continue to base our model on our customers. The pace of innovation as it relates to Wi-Fi, IT, home entertainment, security, surveillance, and home automation is only exacerbating customers’ frustration with the growing complexity of a typical home’s digital capability.

 

“We are excited about helping people in Tauranga with their total digital and technology set up in their homes, beyond just phone and broadband. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues, NOW will be there for customers who want a hassle-free technology experience, so they can ‘love more and hate less’.

 

“We are aspiring to help customers digitally enable their homes – it’s a bonus that we just happen to offer one of New Zealand’s most reliable and high performing internet services. What’s more, we’re even making the service available to people who aren’t NOW customers.”

 

 

 

Hamish said NOW was driving to become the antithesis of NZ’s conventional telco, where it saw its future as a DSP (Digital Services Provider) and no longer an ISP (Internet Service Provider).

 

This has also seen NOW become very successful in the business market, with a commanding presence in the professional services sector. Most recently the Company had partnered with international giant, Mitel, to bring business customers cloud-hosted PBX, Unified Communication and Video Conferencing services. Hamish said the Company’s market share with accountants, real estate agencies, law firms and medical practices was “phenomenal”.

 

“The team at NOW is really excited to be rolling out in to Tauranga as we cement our vision ‘to bring the possibilities of our customers’ digital worlds to life’. We can’t wait to help more customers wrangle the technology they’re struggling with at home, and to help businesses realise their digital capabilities. We just want to get it sorted so customers can love what the internet and technology, together, enables. No other company can offer that total package, and that’s not only compelling for customers, but for our team too.

 

“We are passionate about showing customers what’s possible with technology in the home and at work – and making that meaningful for each customer, based on their needs.”

 

NOW officially launches in to Tauranga on 30 September 2017. It will be hosting a launch party at its office, located at 116 Devonport Road (corner of Elizabeth Street and Devonport Road) – details to be released closer to the time.

 





Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

 

freitasm on Keybase | My technology disclosure

 

 

 

 

 

 


Create new topic
Pumpedd
1759 posts

Uber Geek
Inactive user


  #1907242 24-Nov-2017 18:33
Send private message

Advertising in Kapiti now.


 
 
 
 

Lenovo computer and accessories deals (affiliate link).
Mistenfuru
198 posts

Master Geek


  #1907256 24-Nov-2017 18:53
Send private message

Pumpedd:

 

Advertising in Kapiti now.

 

 

 

 

NOW has been in the the Kapiti/Wellington region for a couple of years now!

 

 


Create new topic





News and reviews »

New Air Traffic Management Platform and Resilient Buildings a Milestone for Airways
Posted 6-Dec-2023 05:00


Logitech G Launches New Flagship Console Wireless Gaming Headset Astro A50 X
Posted 5-Dec-2023 21:00


NordVPN Helps Users Protect Themselves From Vulnerable Apps
Posted 5-Dec-2023 14:27


First-of-its-Kind Flight Trials Integrate Uncrewed Aircraft Into Controlled Airspace
Posted 5-Dec-2023 13:59


Prodigi Technology Services Announces Strategic Acquisition of Conex
Posted 4-Dec-2023 09:33


Samsung Announces Galaxy AI
Posted 28-Nov-2023 14:48


Epson Launches EH-LS650 Ultra Short Throw Smart Streaming Laser Projector
Posted 28-Nov-2023 14:38


Fitbit Charge 6 Review 
Posted 27-Nov-2023 16:21


Cisco Launches New Research Highlighting Gap in Preparedness for AI
Posted 23-Nov-2023 15:50


Seagate Takes Block Storage System to New Heights Reaching 2.5 PB
Posted 23-Nov-2023 15:45


Seagate Nytro 4350 NVMe SSD Delivers Consistent Application Performance and High QoS to Data Centers
Posted 23-Nov-2023 15:38


Amazon Fire TV Stick 4k Max (2nd Generation) Review
Posted 14-Nov-2023 16:17


Over half of New Zealand adults surveyed concerned about AI shopping scams
Posted 3-Nov-2023 10:42


Super Mario Bros. Wonder Launches on Nintendo Switch
Posted 24-Oct-2023 10:56


Google Releases Nest WiFi Pro in New Zealand
Posted 24-Oct-2023 10:18









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.