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eugeneykc
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  #2983574 16-Oct-2022 22:22
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cb1:

 

quickymart:

 

Gotta start somewhere John. But yes I'll send them an e-mail as well.

 

Turns out (upon checking all my cards) that I have already paid them in full for the parking for the week - albeit on a different card, hence why I didn't notice the charge until last night. The $188 is the total amount of their late fee.

 

I'm not letting this go, this is extortion, IMO.

 

I'll hold off on talking to the bank for now, give the airport a chance to sort it out first.

 

Edit: I sent them an e-mail as well. I don't exactly expect a swift response on a Sunday, but let's see what happens.

 

 

This is precisely the reason for the charge of $188 - the casual rate for car parking, not a late fee. If you used a different credit card it can't match your prepaid booking.

 

From past experience they have been very helpful extending car park bookings when circumstances required. There is a built in leniency period and I usually allow a extra couple of hours in case this happens. The prepaid rates are normally in 24 hour periods anyway.Try contacting them and see what they can do.

 

 

 

 

I had a flight cancellation a few months ago and ended up returning to Auckland 3 days later.  To my surprise, Auckland Airport did not charge me for the extra 3 days.




Nate001
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  #2983575 16-Oct-2022 22:41
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Lately I’ve found myself leaving the carpark late due to flights delayed but no extra charges. I normally book exit 2 hours after arrival. I haven’t been in the situation where I’ve been a day late so hopefully they’re lenient/reasonable.

It would be good if you could link a number plate to your booking and use that, similar to malls. Would be a PITA if you lose your wallet while away.

mudguard
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  #2983595 17-Oct-2022 06:47
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Nate001: Lately I’ve found myself leaving the carpark late due to flights delayed but no extra charges. I normally book exit 2 hours after arrival. I haven’t been in the situation where I’ve been a day late so hopefully they’re lenient/reasonable.

It would be good if you could link a number plate to your booking and use that, similar to malls. Would be a PITA if you lose your wallet while away.


Hamilton airport does that. It would be great for me!



panther2
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  #2983597 17-Oct-2022 07:02
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Indeed a booking for July but had to extend for a day which al parking said they couldn't do and had to pay late fee it was 32$ i think. The month booking was 99

RogerMellie
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  #2983664 17-Oct-2022 12:37
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Linux:

 

Why would you reach out to them on facebook?

 

 

 

Because companies quite often respond quicker when complaints are in the public eye?


quickymart

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  #2983962 17-Oct-2022 18:12
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Scott3:

 

Email (or call) them...

 

 

I was going to do this today as it's come out of my cheque account (the one I use every day) however their website indicated that calls are only for urgent things, I guess along the lines of a plane in danger or something, so I guess I'll just have to wait for them to reply to my e-mail.


 
 
 

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Handsomedan
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  #2984390 19-Oct-2022 08:33
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quickymart:

 

Scott3:

 

Email (or call) them...

 

 

I was going to do this today as it's come out of my cheque account (the one I use every day) however their website indicated that calls are only for urgent things, I guess along the lines of a plane in danger or something, so I guess I'll just have to wait for them to reply to my e-mail.

 

 

Define "urgent". 

 

That's just to stop the calls overflowing...personally, I think it's urgent, if they have $180 of your money. But if it's not a big deal, it's easy enough to wait for a response which could take up to a week. 





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Handsome Dan does not currently have a side hustle as the mascot for Yale 

 

 

 

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quickymart

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  #2984783 19-Oct-2022 15:36
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Still hadn't heard a thing by lunchtime, so I messaged the person who had corresponded with me on Facebook previously who checked and said I "should receive a response soon".

 

This is getting quite frustrating. If I haven't had a response by tomorrow, I will be calling this as this is starting to move into the "urgent" definition.


quickymart

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  #2985175 20-Oct-2022 10:15
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No reply this morning either. Called and spoke to the airport, apparently they e-mailed me back but I never received anything. In any case they are going to refund me the full $188 - they were going to make it $178 at first, with a $10 "transaction fee" but I said that was unfair as I had waited long enough and had not heard from them until I called, to which she agreed and I should get my (full) refund in 1-3 working days. Oddly, I did receive the refund confirmation e-mail within 5 minutes.

 

Nice if it arrived before the weekend, but maybe I'm being overly optimistic. Let's see how long it takes.


Linux
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  #2985180 20-Oct-2022 10:37
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@quickymart Amazing you messed up and caused them work and you were not happy with a $10 transaction fee!

 

I would of made you pay the fee x 2


Nate001
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  #2985185 20-Oct-2022 10:52
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quickymart:

 

No reply this morning either. Called and spoke to the airport, apparently they e-mailed me back but I never received anything. In any case they are going to refund me the full $188 - they were going to make it $178 at first, with a $10 "transaction fee" but I said that was unfair as I had waited long enough and had not heard from them until I called, to which she agreed and I should get my (full) refund in 1-3 working days. Oddly, I did receive the refund confirmation e-mail within 5 minutes.

 

Nice if it arrived before the weekend, but maybe I'm being overly optimistic. Let's see how long it takes.

 

 

I think for a stuff up from your end you're expecting a lot. Be grateful they're refunding it at all as they make it clear to enter with the correct card. 


 
 
 

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quickymart

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  #2985262 20-Oct-2022 12:31
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Not the point I was trying to make. Yes, I mucked up: human error (we're all human, we all make mistakes) - but I was more frustrated that despite me reaching out right away they didn't make any effort to come back to me, apart from an e-mail which they say they sent and I had waited patiently for, but I never received it and there was no followup.

 

Anyway, as I say lesson learned for me, and all's well that ends well.


Linux
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  #2985267 20-Oct-2022 12:48
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Did you check your SPAM folder?


quickymart

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  #2989091 28-Oct-2022 10:49
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Must say they're not exactly falling over themselves to process the refund...

 

I wouldn't normally worry so much but this is out of my cheque account (not off a credit card) so it is quite noticeable.

 

The confirmation e-mail I got last Thursday said "1 to 3 days" for the refund to appear. We're coming up to 5 days now (excluding Monday as it was a public holiday). I did speak to them again this morning to see what's going on and got probably one of the least interested people I've ever spoken to in a call centre. She wasn't rude but wow she sounded really uninterested in her job. All she said she would do is "get the person you spoke to to look into it" and apparently it depends on when their finance department processes refunds? She didn't sound like she wanted to do anything at all actually. Hardly great customer service 😕


Nate001
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  #2989207 28-Oct-2022 12:21
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Its a slippery slope when you start complaining about the attitude of the person at the other end of the phone. Remember they probably get numerous calls a day from people who are unhappy and have complaints and no matter how thick your skin is its hard.

 

I think you're over estimating how much power the person on the other end has. Getting the original person to look into it is the best way to not make more mistakes/overcomplicate it. Honestly I'd expect nothing than 10 working days to process a refund. 


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