AirNZ App - a warning

Forums › Travel (planes, train, cruise) › AirNZ App - a warning

minimoke

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#175472 1-Jul-2015 08:02

So I booked international flights a while back. Got a few emails from AirNZ telling me the flights had changed. Probably due to scheduling so no problem there.

But if i use my Android App it shows the original flights. If I use my ETicket it shows the new flights. Both connected to my air points number. Wouldn't be a problem except the flight departure times are different!

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#1334599 1-Jul-2015 08:05

what did AirNZ say?

what does it say when you login to www.airnz.co.nz ?

kiwitrc

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#1334603 1-Jul-2015 08:08

Are alerts set on in settings? Also does it update if you swipe down on the old flight details?

johnr

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#1334604 1-Jul-2015 08:13

How much difference in time?

nakedmolerat

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#1334608 1-Jul-2015 08:19

johnr: How much difference in time?

5 mins difference can mean whether you are on board the plane or not !

johnr

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#1334617 1-Jul-2015 08:26

nakedmolerat:
johnr: How much difference in time?

5 mins difference can mean whether you are on board the plane or not !

Not if the plane is leaving 5 minutes later than scheduled time,

johnr

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#1334618 1-Jul-2015 08:29

I have used the AIRNZ app loads of times and it's updated fine with changes,

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johnr

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#1334619 1-Jul-2015 08:31

minimoke: So I booked international flights a while back. Got a few emails from AirNZ telling me the flights had changed. Probably due to scheduling so no problem there.

But if i use my Android App it shows the original flights. If I use my ETicket it shows the new flights. Both connected to my air points number. Wouldn't be a problem except the flight departure times are different!

Can you please provide more details of what actually changed?

Gordy7

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#1334623 1-Jul-2015 08:38

nakedmolerat:
johnr: How much difference in time?

5 mins difference can mean whether you are on board the plane or not !

International reporting/checkin time still 2 hours before flight?

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johnr

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#1334624 1-Jul-2015 08:42

Gordy7:
nakedmolerat:
johnr: How much difference in time?

5 mins difference can mean whether you are on board the plane or not !

International reporting/checkin time still 2 hours before flight?

I think US is still 3

nzkiwiman

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#1334629 1-Jul-2015 08:45

Not being a regular traveller, I don't get a lot of use from the AirNZ app
Used it over the weekend however and the only thing it didn't tell me was when I should board the plane as a notification when the app was not open.
This however could be a Android app notification issue - though I don't have any notifications blocked

Goosey

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#1334630 1-Jul-2015 08:46

From experience (using both desktop login, IOS and Android), when the flight details change you are required to accept the changes (using the link AIRNZ email to you). Once accepted they then issue a new E ticket. After the E ticket is issued, you need to refresh the IOS and Android apps and they will update (either auto or manual refresh). ive set my android app to manual update (to save data and not drain my battery in my tired old phone). Could that be your issue?

Edit: my scenario is regarding flight details changing on an international flight I traveled on a few months ago and the departure time moved by 10mins.

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minimoke

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#1334637 1-Jul-2015 08:56

johnr:
minimoke: So I booked international flights a while back. Got a few emails from AirNZ telling me the flights had changed. Probably due to scheduling so no problem there.

But if i use my Android App it shows the original flights. If I use my ETicket it shows the new flights. Both connected to my air points number. Wouldn't be a problem except the flight departure times are different!

Can you please provide more details of what actually changed?

So I had a flight to Auckland at x time on the app. Eticket had a different flight at a different time. International flights but first leg domestic so an hour check in at international terminal. Same on return leg. Flight changes accepted in emails. Android App was logged off / logged back on again - no refresh..

I've checked with AIRNZ and will travel on E ticket, not app.

k14

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#1334640 1-Jul-2015 09:09

minimoke: So I booked international flights a while back. Got a few emails from AirNZ telling me the flights had changed. Probably due to scheduling so no problem there.

But if i use my Android App it shows the original flights. If I use my ETicket it shows the new flights. Both connected to my air points number. Wouldn't be a problem except the flight departure times are different!

I have experienced similar issues using the android app too. At work a we get all our travel booked through an agent and then I have to manually add the flights to my account using the booking reference. If I add the flight using the app it sometimes doesn't show up if I login through the website, so I have to add it again there. I have had one instance of a flight being delayed and showing on the web login to my airpoints account but not showing in the app (still showing original departure time). Now I only add flights using the website and not the app.

afe66

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#1334704 1-Jul-2015 09:52

App worked well for me to travel up to football final in Auckland.

Went "ding" on my phone 9pm Friday telling me my flight Saturday am cancelled which allowed me to change to later flight straight away rather than find out the next morning at the airport.

The flight was very full and if I had found out the cancellation on the day I might not have been able to get to the finals.

Coffee ordering function worked well in Wellington Koru..

A.

graemeh

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#1334727 1-Jul-2015 10:16

The app usually works very well but I had a similar problem.

My flights were booked offline and a flight was rescheduled or cancelled or something. It fell through the cracks at Air NZ and nobody contacted us to change.

The flight showed up on the app but when I looked on the website it wasn't there. The other three flights on the same ticket were.

Unfortunately parts of the app are attached to other systems using bandaids so not 100% reliable.

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